IHG Extending Free Night Certificates By Six Months, But Only If You Call

IHG has started some members free night award certificates by a period of six months, but they are only do it if you call in. My gut feeling is that this will become official policy at some stage and these certificates will be extended automatically and possibly even by more than six months but some people might want to brave the hold times and get them extended now – especially if the end date is fast approaching.

Hat tip to Toastbuns

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calwatch
calwatch

As of April 4 all certificates issued for 2019 which expired after March 1, 2020 now expire December 31, 2020. And certificates issued in 2020 have an 18 month redemption period. This could allow one to string together three free nights in 2021.

moneywhore
moneywhore

My certificate was issued in May 2019. It expires May 31, 2020. The expiration date has not been automatically extended. I will contact IHG next month for an extension.

Katie Hernandez
Katie Hernandez

DP: IHG anniversary cert, extended my certificate via live chat very easily.

This was my entire message for those wondering:

Hello Aimee, thank you! My anniversary reward night is expiring in two weeks. Obviously there is still a travel lockdown right now, and I was hoping that you would be able to extend my anniversary certificate since we are unable to use it at this time. Thank you!

Pat
Pat

My Cert expires today. IHG Rewards told me I had to call my bank. 🤦

Jay
Jay

Called yesterday and was told all certs will be extended automatically to 12/31/2020. BTW my cert is going to expire on 4/26/20.

Terry
Terry

Has anyone had any sucess in getting a certifcate that doesn’t expire until September extended by 6 months?

WWN
WWN

This is the IHG # I called, 888-211-9874. Stay online until someone picked up. In my case, it is around 6 min.

WWN
WWN

Just called , both my wife’s and mine got extended for 6 months. Thanks!

Lisa
Lisa

I was able to get mine extended for 6 months by calling (855)743-7686. Called around 11:15PM PST. Less than 1 minute waite.
For the automated system, I just said “Representative”. When the automated system asked me to clarify, I said “Rewards”. When they asked to clarify again, I said ” Extend Free Night Certificate”. My call was then routed to the rep, and she was able to extend it.

KK
KK

via chat too. Just got extension for 6 months.

vikas
vikas

just called and extended 2 nights on 2 accounts one expiring in april and 2nd in mid-may, both extended till 30-Sep, I guess we should call after April 1st, may be expiry would be Oct-end.