IHG Payment Data Breach At 1175 Properties (Class Action Settlement Now Available)

Update 6/17/20: There is now a class action settlement available for this data breach. The settlement pool is only $1.55 million and only provides payouts for expenses and unauthorized charges as a result of this data breach.

Original post 04/17/17: Earlier this year IHG announced that 12 of their properties had compromised payment terminals. It looks like they’ve had another data breach with 1,175 properties in total being affected, you can view the list of affected properties by clicking here. More details from their statement:

The investigation identified signs of the operation of malware designed to access payment card data from cards used onsite at front desks for certain IHG-branded franchise hotel locations between September 29, 2016 and December 29, 2016

Unlike the previous breach this seems to have affected front desk payments. Worth checking to see if you stayed at one of the affected properties between September 29th and December 29th, 2016. You’d hope that IHG would pro-actively contacting customers that are possibly affected, but given that this is the first I’ve heard of this and they issued this statement on April 14th that’s unlikely.

Hat tip to /r/churning

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8 Comments
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Jim
Jim (@guest_1146048)
February 17, 2021 10:03

Did anyone receive their payout yet? I saw an envelope in my USPS Informed Delivery.

Dan
Dan (@guest_999800)
June 17, 2020 21:11

List of affected properties link not working.

PG
PG (@guest_393332)
April 21, 2017 13:06

Just logged into Chase and saw an online charge I did not authorize on my IHG card from the same day you posted this. Thanks for the heads up! I might have scratched my head on this one a bit longer, but instead just called in right away. As far as I can remember, I had not stayed at any of the hotels on their list of affected properties.

PG
PG (@guest_393333)
April 21, 2017 13:07
  PG

Mine was only for $27, so no fraud alerts. Also did not receive a letter from IHG.

jnrfalcon
jnrfalcon (@guest_391156)
April 18, 2017 06:10

2 stays affected…

jack
jack (@guest_391092)
April 18, 2017 00:27

Probably already cancelled whatever card I had used there

Nimal
Nimal (@guest_391044)
April 17, 2017 23:24

This explains why I got a charge from an unknown store in December. I had to cancel the card and got a new one. I appreciate that I got a fraud alert from Chase right away.

“Please tell us if you, or someone you authorized, used your Chase card for:
 
SPORT AIX TREM $322.57 Declined December 15 ”
 

Jonathan
Jonathan (@guest_391037)
April 17, 2017 23:06

They sent out mailers to those affected… At least I receieved one including the last 4 numbers of the card that was potentially compromised.

In reality tho theres few ccs you own that arent already compromised. This is why you need to review your transactions on the regular.