Posted by William Charles on February 4, 2019
Bank Account Bonuses

Published on February 4th, 2019 | by William Charles

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Issues With U.S. Bank $300 Checking Promotion

When the U.S. Bank $300 checking promotion first launched it seems there was some issues with the promo code that was automatically applied, it used code WEB2018 instead of the correct code of WEB2019. Because of that some account holders have been told that no promo code was successfully applied to their account at opening. The issue has now been resolved for anybody newly signing up for the account, but not for those who signed up while the incorrect code was still being applied.

At this stage my recommendation would be just to wait to see if U.S. Bank can resolve this issue for everybody affected without any intervention on your own behalf. If you’d like to be more pro-active then readers have reported having success e-mail U.S. Bank to let them know about this issue and then having the promotion retroactively applied.

 



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Wyle
Wyle

Y2.019K issues?! Many here probably aren’t old enough to remember all the Y2K anxiety.

Joe
Joe

Just sent a message asking what account promotion I am enrolled in, and if WEB2018 code on my app is an issue, to fix it. Fuck me, hopefully it resolves itself because I can’t CFPB with a fake DD…

Tpw
Tpw

Im sorry but you said this is indeed fixed for new applications now?

Ann
Ann

“Because of that some account holders have been told that no promo code was successfully applied to their account at opening, the issue has been resolved for anybody signing up for the account.”

should probably read more like

“Because of that some account holders have been told that no promo code was successfully applied to their account at opening. The issue has now been resolved for anybody newly signing up for the account, but not for those who signed up while the incorrect code was still being applied.”

Anon_User
Anon_User

When was this changed?

Gadget
Gadget

Anon_User William Charles The promo code was changed on the morning to mid-day hours of Feb 1st. I documented it with a screenshot here, which was taken early morning Feb 1st: https://www.doctorofcredit.com/u-s-bank-300-online-checking-bonus/#comment-715387

And miraculously the code changed sometime in the hours later. So if you signed up before 1 Feb, you have the wrong code. If you signed up evening 1 Feb or later, your probably fine. When exactly they published the change, no clue. But, sometimes cached web pages can stay in your browser vs. updated one, so there is no definite cut-over time on web publishing.

Some_Anon_User
Some_Anon_User

Thanks for that information. I was able to find the sheet of information that I signed up with and found I did have the old code. I just sent an email to US Bank to resolve the issue. Did you guys email them through your US Bank account, or did you send an email directly from your email?

Gadget
Gadget

Through US Bank login. Probably makes it easier for them to look up the account.

AP
AP

With this information, what if you change the inputted WEB2018 to the correct WEB2019 by yourself to avoid the headache? I haven’t viewed the application itself, but just wondering if one can manually change.

Joe
Joe

You can’t manually change. At least you can’t simply, I believe you can by going into the actual code of the site

Billy Bob
Billy Bob

Plus get screenshots every time.

Bd
Bd

I signed up while the incorrect code was still being applied, but my issue has now been resolved. I just received the following email from US Bank
“Dear ….,
Thank you for choosing U.S. Bank. We received your application and have opened the following account in your name:
U.S. Bank Platinum Checking Account # ending in XXXX.
The Promo Code has been changed to WEB2019.”

Keynote
Keynote

Did you ask them to change it or did they just change it for everyone affected by their error? Customer service is no help because most of them either don’t have access or cannot view the section for promo codes.

EO
EO

Like others, I emailed the bank and was told my promotion was not showing effective on the account, but would be within 2 business days.

I hate to contradict the Doc on anything, but if you applied before the fix, I would recommend intervening. There was no indication in the email I received that they recognize this affected a lot of people and they were going to automatically fix this. Given a quick email could solve this, I don’t see the harm in doing so. This is even more true as my gameplan is to do two “direct deposits” ASAP so that I have a chance of collecting the bonus before the monthly fee hits.

sid
sid

Are you doing actual DD or will two ACH transfers work?

EO
EO

I am planning on doing two ACH transfers. Obviously, I can’t comment whether they will work for this promotion until I complete them.

Joe
Joe

I got an email response today claiming the back end team will change the promo code to “WEB2019” in 2-3 business days. I will follow up with them to see if that indeed happens before going for the bonus.

Bankho
Bankho

Is this really nationwide? Do they accept Virginia residents?

Gadget
Gadget

If you have an existing relationship/login, yes. CC would be the easiest avenue in.

shak
shak

USB Direct Deposit Nomenclature?
Here’s my online transaction info for a DD? from Ally to USB:
“02/26/2019 Electronic Deposit 02/26 Ally Bank $1,001.00 ”
Question?
Can anyone who has actually done an employer originated DD confirm the language “Electronic Deposit” is what appears as their transaction info?

Gadget
Gadget

Real DD should be there in 2 days.

For now:
Electronic Deposit Capital One N.a.
Electronic Deposit Wells Fargo Ifi

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