Posted by William Charles on January 20, 2019
Airline Rewards

Published on January 20th, 2019 | by William Charles

12

KLM/AirFrance Not Allowing Award Searches With 0 Balance Is Only A Temp Issue

Earlier today Richard Kerr posted a tweet saying that several readers had told him that KLM/AirFrance was not allowing award searches if you have a balance of 0 (or close to 0). This is actually an ongoing issue that KLM/AirFrance has been running into over the weekends, a reader reached out to me regarding the issue a few weekends ago and the issue is generally always resolved by the Monday. We’ve reached out to the official media teams but are yet to hear back, that being said front line representatives have confirmed this is an ongoing maintenance issue and that’s why people are seeing it occur over the weekend rather than in week.



12
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
Dima
Dima

As a DevOps Engineer I’d really love to know how the heck they managed to introduce an issue like that, and only have it show up on weekends. Scaling something down during weekends and disable certain functionality for certain users to limit potential load?

Stan
Stan

I have 106000 miles and was still not being able to search.

Pbjclimbing
Pbjclimbing

Simple and useful article. Thanks for just not claiming gloom and doom

Skaner
Skaner

Cleared all my AF/Flying Blue history and cookies and it worked again for me.

eclipsor
eclipsor

wouldn’t work for me in incog and different browsers 🙁

Eric
Eric

I tried using Air France for the first time last weekend and ran into this. Thought that was their permanent design. Booked through areoplan.

Eiro68
Eiro68

I had to use the phone app to search for availability. Had 4000 miles and still had an issue searching on the website

Recyclops
Recyclops

This seems to work with mobile.airfrance.us, at least for me!

Hardik
Hardik

Still not working for me. Anyone else have luck?

Tim
Tim

A friend of mine was unable to search on AF because he had a 0 balance while I was able to search on my app (I have 75K) but I am curious on how others feel the search is. I typically look for international flights or major hubs in the US, and everytime I search, it always tells me no flights available. I look well out in advance. When I first used AF, I never had an issue. Could it be a cookie issue? Thanks in advance

Back to Top ↑