KLM/AirFrance Not Allowing Award Searches With 0 Balance Is Only A Temp Issue

Earlier today Richard Kerr posted a tweet saying that several readers had told him that KLM/AirFrance was not allowing award searches if you have a balance of 0 (or close to 0). This is actually an ongoing issue that KLM/AirFrance has been running into over the weekends, a reader reached out to me regarding the issue a few weekends ago and the issue is generally always resolved by the Monday. We’ve reached out to the official media teams but are yet to hear back, that being said front line representatives have confirmed this is an ongoing maintenance issue and that’s why people are seeing it occur over the weekend rather than in week.