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69 Comments
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Slanky
Slanky (@guest_1786192)
January 26, 2024 11:49

They got the last laugh. They are requiring a notarized letter sent in to close the account. Not sure if it is worth going through the trouble to take out the final $25

slanky
slanky (@guest_1517501)
December 23, 2022 12:37

bonus posted!

Bockrr
Bockrr (@guest_1493069)
November 21, 2022 17:46

10/21 Open
10/27 DD
11/09 DD
11/21 $300 Deposit Tier 1 bonus

Was quick and easy after the initial problems. But hey at least 3 of us made it 😂

I tried Astra but it looked a bit weird in the account log (says “Type: Astra Inc.” instead of Dir Dep or Acctverify like some other transactions so I did real DD to be safe. Doesn’t seem to be a way to link external accounts from inside their own app.

Hard/soft pull: No, if declining overdraft
ChexSystems: Yes. Inquirer: PIONEER VALLEY FEDERAL CREDIT UNION; 246 BROOKDALE DRIVE, SPRINGFIELD, MA 01104 (sensitivity unknown)

patrick
patrick (@guest_1492984)
November 21, 2022 16:23

Checking bonus received today with no trouble. I didn’t do the savings bonus.

Slanky
Slanky (@guest_1456979)
October 2, 2022 17:23

finally got my account opened!

Bockrr
Bockrr (@guest_1457644)
October 3, 2022 17:52

You are the chosen one.

Ostrich Rider
Ostrich Rider (@guest_1453896)
September 28, 2022 05:48

9/22/22 – Applied, got message : get back in 1 -2 days.
9/23/22 – $500 CC funding charged to card

I have not heard anything since applying. No request for documents. Crickets.

Ostrich Rider
Ostrich Rider (@guest_1454101)
September 28, 2022 13:29

Update: Declined
Got a secure message: We are unable to open account based on info. you provided on application. We have refunded your CC.

Bockrr
Bockrr (@guest_1470261)
October 21, 2022 16:33

Ostrich Rider Peek AllenW

They emailed me to apologize and offered me the opportunity to open the account today. Maybe incoming for you as well, or could be because I filed a complaint.

Peek
Peek (@guest_1470263)
October 21, 2022 16:36

Thanks Bockrr . I don’t see anything in my email. A form type email or was it custom to you? I didn’t complain, maybe I should have 😉

Bockrr
Bockrr (@guest_1470265)
October 21, 2022 16:41

Looks like a form with my name plugged in, from the same rep who messaged me a month ago.

AllenW
AllenW (@guest_1470428)
October 21, 2022 20:06

What kind of complaint. I would love to have received that email but haven’t. Bockrr

Bockrr
Bockrr (@guest_1470465)
October 21, 2022 21:17
Ostrich Rider
Ostrich Rider (@guest_1470487)
October 21, 2022 22:23

Did your complaint indicate that they never contacted you with a “reason” for denial, or “unable to open your account at this time”- without explaining why?….
They had eventually sent me a message that they were refunding my CC and stated unable to open an account at this time. Usually I will get a response that states Chex as a reason for denial. I never contacted them after the message to ask the reason why I was denied. Also, they never requested proof of Identity or utility bill, etc.

Bockrr
Bockrr (@guest_1470500)
October 21, 2022 23:02

The reason I was given by secure message was that my identity could not be verified and I should come in to branch. Was obviously suspect, since they had my name, address, ssn, DL and had run a chex inquiry. And the only thing they asked me to bring in branch was my DL. My ncua complaint was basically that they advertised a bonus available to consumers in X area via online application but then tried to make it in branch.

Ostrich Rider
Ostrich Rider (@guest_1470534)
October 22, 2022 00:10

Thanks for explanation. Glad that worked for you, unfortunately I don’t think my message said that.

AllenW
AllenW (@guest_1471582)
October 24, 2022 11:18

They denied me after charging my card, which they did refund. They said I wasn’t qualified due to employer and residence. I stated in my complaint that no where did it state a specific location or employer. I hope they contact me and offer the same terms. To bad I hadn’t had P2 try. Complaint is in, low hopes here but given such a crappy year of bonuses I would gladly take it. Thanks for the DP

Ostrich Rider
Ostrich Rider (@guest_1470471)
October 21, 2022 21:38

Glad you got your account opened. I never heard anything from them after I applied. Also, I never contacted them about it. Maybe I should have complained too.

AllenW
AllenW (@guest_1453422)
September 27, 2022 11:38

9-22 signed up. Got the pending email
9-27 sent follow up email

The charge for $500 went through. Based on prior dp probably denied.

newguy
newguy (@guest_1452911)
September 26, 2022 13:46

I don’t see the offer anymore. Is it gone?

Peek
Peek (@guest_1452975)
September 26, 2022 15:25

newguy  William Charles Yep, seems to be gone. I don’t see it on the landing page or in the app anymore. They must’ve gotten tired of us 🙂

Jack
Jack (@guest_1451196)
September 23, 2022 14:45

I hope that they don’t screw everyone. This reminds me of Teachers

Sean X
Sean X (@guest_1451054)
September 23, 2022 11:26

Got an email saying they couldn’t verify my information, and to come into a branch with ID. They also emailed a receipt for my funding with CC. Checked my CC balance. Yep, has gone through. 45 minute drive, but worth it, so I’ll go in.

Jack
Jack (@guest_1451195)
September 23, 2022 14:44

What state do you live? Is the 45 min drive really worth it? Thanks Sean.
Sean X

Bmanamex
Bmanamex (@guest_1451207)
September 23, 2022 15:06

Bring your ssn card and license They won’t take picture of them. They are making up rules after the fact and tried to say they told us to on the e-mail. CFPB complaint will be filed.

Jack
Jack (@guest_1451264)
September 23, 2022 16:04

What happened to you, Bmanamex? Did they ask you for SSC? Why?
What other rules did they make up?
Bmanamex

Jon
Jon (@guest_1453036)
September 26, 2022 17:36

Man, you’re so damn dense, Jack