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775 Comments
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KBO
KBO (@guest_2128645)
August 25, 2025 20:20

Fairly easy compared to what others had to go through. No “proof” required. One secure message and bonus deposited hours later.

7/9/25 – Opened online
7/21/25 – Funded $10
8/13/25 – Employer DD
8/22/25 – Generic Account Subscription Fee LOL! 🙁
8/25/25 – Missing $200 promotion payout

Matthew
Matthew (@guest_2128105)
August 25, 2025 09:47

This company is a joke. Secure message sent – Asked for the photo of the offer after 5 days – Asked to wait 5 biz days – 10 biz no response – Followed up – Asked to wait another 5 days. WTF

Carl J
Carl J (@guest_2128121)
August 25, 2025 10:16

Just jump straight into filing with the CFPB, don’t play their games.

Eric 🔗
Eric 🔗 (@guest_2128279)
August 25, 2025 13:25

It’s always best to try to work it out directly with the FI before filing a complaint with the CFPB or NCUA. Also, in my experience, the agency asks if we tried to work it out with the FI 1st. It will look bad if you write “no” and it’s even worse to lie and write “yes”.

TDD
TDD (@guest_2127231)
August 23, 2025 21:10

P1: Work payroll. Sent secure message. Quick response: “We will escalate”

P2: Rejected my work payroll because name mismatch. Did PayPal transfer from P2’s PayPal account which does code as a direct deposit”. Sent secure message. Quick response: “Sorry Charlie, transfers don’t count.”

TDD
TDD (@guest_2128814)
August 26, 2025 01:16

I threatened a CFPB complaint in the messaging system for P2.

Yesterday, first full business day, both P1 and P2 have missing $200 promo. P1 got hit with $5 account fee. P2 no account fee. Not sure why.

RON 🔗👈 🙏
RON 🔗👈 🙏 (@guest_2126962)
August 23, 2025 12:33

Hey guys just came to update. I got the $200 after sending secured message to Netspend.
They manually applied the bonus within 2 days of my reporting.

Pretty surprised actually that it did not require more work as I read some of the horror stories below.

I did real DD may be that helped.

Mark
Mark (@guest_2126666)
August 22, 2025 20:49

Thank you for contacting the Corporate Office of Netspend. I’m a member of the Customer Experience Team, and I’ll be assisting you with your account concerns.

We reviewed your account and were able to confirm that you did qualify for the promotional offer. However, the offer was not applied due to a system error. We were able to manually apply the credit to your account for the offer. In addition, our team was able to correct the system error so that this does not occur in the future. Thank you for bringing this matter to our attention.

Eric 🔗
Eric 🔗 (@guest_2127124)
August 23, 2025 17:50

In the future, you should add quotes to a comment like this. 😉

Pam
Pam (@guest_2126549)
August 22, 2025 18:02

Do not recommend. I sent the message about not getting the bonus. They instructed me to email them a screenshot of the bonus and include the reference number in the email; however, they did not provide the reference number. I called customer service, and he said there is no such promotion. CFPB filed today. Prior to this, they locked my account after they received the $400 direct deposit.

MoreSun
MoreSun (@guest_2126512)
August 22, 2025 17:29

Did the $100 offer someone posted last month (after missing the $200 I naively hoped the $100 would pay out properly, it didn’t lmao). CFPB filed today. Went back and forth for about a week as they switched between their send us this, send us that directions and then straight up lies saying I don’t qualify but I now feel I have enough for my complaint.

scott
scott (@guest_2126315)
August 22, 2025 13:50

Lol, I can’t believe anyone actually uses this bank in real life! That aside, does anyone have any suggestions on how to pull money without getting the fee? This bank is so cheesy I cannot add it an an external account to any of my legitimate banks, I wasn’t even able to use it to fund any of my sportsbook accounts.

MoreSun
MoreSun (@guest_2126506)
August 22, 2025 17:24

There are a few banks that can link to them. US Bank is working for me.

Eric 🔗
Eric 🔗 (@guest_2127122)
August 23, 2025 17:48

They actually have an account (HEB) that is 6% interest on up to $2K with no monthly fee as long as you have a DD of any amount (I do $.01) post each month. They have other 5% accounts that could be useful in the near future if/when (when) interest rates start to plummet elsewhere.

scott
scott (@guest_2127131)
August 23, 2025 17:59

This bank with their $5 monthly fee and processing fees for literally everything scares me, I’m taking my $200 bonus and running away from this one – even if it means turning away 6%.

Eric 🔗
Eric 🔗 (@guest_2127409)
August 24, 2025 10:11

I agree with you that this specific Netspend Debit account is not worth keeping for the long term due to the exorbitant $5 monthly fee that cannot be waived. As I’ve stated before that makes the actual APY earned much lower than 6%.

I only brought up the HEB 6% account to counter you writing that “[you] can’t believe anyone actually uses this bank in real life!” as I have been using Netspend for years.

The key is to use their accounts that don’t have any required fees. I don’t think that I’ve ever been charged a fee on any of my other Netspend products and I have a lot of them. 😎

Eric 🔗
Eric 🔗 (@guest_2127123)
August 23, 2025 17:50

scott,

See my comment here for the answer to the other part of your comment: #2115051 .

S
S (@guest_2124200)
August 20, 2025 09:58

DP
7/12: opened
7/15: fake DD push (to get my money out I did 2 pushes which had a $1.95 fee each, definitely avoid – sounds like pull works for free)
8/17: got hit with $5 monthly fee
8/17: chatted with live agent who escalated my case, and I filed CFPB
8/18: paid out
8/18: connected Amex to pay off a card and empty account (worked well)
Now attempting to close the account

Overall a messy churn ($9 lost) but life gets in the way sometimes 🙂 happy to have cashed out and TY to the commenters here for the guidance

Neil
Neil (@guest_2123798)
August 19, 2025 19:54

Called in to close my account (all money was transferred out and monthly fee pending, balance $-5). Rep offered to waive the current monthly fee and said as long as I don’t use the account, there would be no future monthly fee. We will see if that’s true in a month.

Note: don’t enter PIN when calling, otherwise you get stuck in the endless automated tree.