Posted by William Charles on December 20, 2019
Credit Cards

Published on December 20th, 2019 | by William Charles

59

Popular Bank Sending Out Shut Down Letters For Avianca Card

Popular Bank has sent out e-mails to some Avianca cardholders stating their accounts have been shut down. Below is how the letters read:

Dear: <name>

The credit card contract applicable to your account grants either party the right to terminate the account relationship or the credit privileges at any time with or without cause. It is a voluntary agreement that either party may terminate unilaterally. 

The Bank has chosen to exercise said contractual right and hereby informs you that the above mentioned account will be close effective <date>. Please destroy and discard any card you may have received for this account. 

Credit card #XXXX

After said date, you will not have access to any of your credit card benefits. As a result, you must take the necessary steps and make the necessary arrangements to avoid setbacks. If you have authorized any companies to charge your account for membership fees for ongoing services, please contact them directly to arrange an alternate method of payment. 

If there is a balance on the account, you will continue to receive your monthly billing statements. We inform you that you remain responsible for the payment of any balance in the account, which will remain subject to all the terms and conditions of the Agreement.

Sincerely,

Fraud Risk Control Department 

At this stage it’s not clear why people are being shut down, but it’s always possible that those who are shut down have been leaving out information that might explain the shut down.

Hat tip to Help Me Build Credit



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Scott
Scott

Not so popular now

Sevillada
Sevillada

They are just AA-wannabes

Vy
Vy

Just not quite as popular as meeeeeeeeee!

Steve
Steve

I was approved a few weeks ago and card rejected when I tried to use it. Called and they said to send drivers license and utility bill which I did. Called back in a week after sending it and they said my account was closed and I would be getting a letter. Got this letter yesterday. Not sure what the problem was.

S
S

Had a similar scenario. I was approved, was able to use the card for a few purchases, then the card was rejected. Sent in driver’s license and utility bill as requested, and subsequently received the letter. Absurd.

James Bond

Have you had this card before? Or first-time customer?

Kyle
Kyle

Yes, it became a huge hassle just to use their stupid card. They had me fax in a bunch of information and then they took a month to verify. All so I could just do my min spend and get rid of it. Horrible experience.

Dubya
Dubya

“All so I could just do my min spend and get rid of it.”
Yes its insane that bank would not want to get hit for bonus and then dumped.

Ben
Ben

It’s fraud for them to call the shutdown reason “fraud risk” if in fact they just care about losing money on the bonus.

James Bond

Have you had this card before? Or first-time customer?

Duke I.
Duke I.

Why would the fraud risk department send the letter?

Mbgisheft
Mbgisheft

Because Financial Fraud/risk area is the one that shuts down customer accounts.

Illa J
Illa J

Trash bank.

Lantean
Lantean

Glad I got my 60 LM after one purchase and closed that card…

Sam
Sam

puerto rican bank…that should tell you all you need to know

TT
TT

You mean an American bank? Wonder why you single out PR. They all do this

Avi
Avi

Puerto Rican so what? It does not tell anything. If anything we know shutdown behavior is common with mainland banks as well. 🙂

Mike B
Mike B

Unnecessarily racist comment…that told us all we need to know.

Han
Han

Typical liberal, everything is racist

Harry
Harry

OK, Boomer.

losingtrader
losingtrader

Say what, Henry?

Patrick
Patrick

typical racist… nothing is EVER racist! it was a “joke”, right?

Johns1001
Johns1001

Disagree with this. PR is having financial difficulty that was exacerbated by hurricane Maria that may be impacting the bank. I view this comment in economic terms.

Sam
Sam

thank you john for not being a disgusting internet troll who twists people’s words in the most unfavorable light and lobs out accusations of racial bigotry to anonymous internet commenters without knowing a single thing about them (including their race or family situation or personal experience or any number of factors that might inform an opinion)

Michael
Michael

Puerto Ricans are no more a race than Detroiters, Idahoans, Floridians, or Californians.

Jackson Rogers
Jackson Rogers

Very true. Unfortunately many “Puerto Ricans” don’t know this and think there is a “Puerto Rican” race despite one “Puerto Rican” being white and one being black. Location is not a people if there is no genetic group tied to the land which in the old world is the case. Obviously when talking about French I am talking about the franks and Gauls not about blacks who speak French and live in France and when talking of Japanese I am not talking about a blonde haired white guy or girl. The whole concept of “American” doesn’t make sense anymore when it’s not white Germans, Dutch, British, Spanish and Irish but non white Indians, Arabs, Jews, blacks, Asians and others who are immigrating. Being “American” is a worthless term if anyone can be American on a whim and is drastically different from one another. It’s like calling a shark and alligator fish because they both swim in water.

Bob
Bob

The guy from Sanford n Son was Puerto Rican… Rollo…. 😂. Many PR are mistaken for African ancestry.

Jackson Rogers
Jackson Rogers

The racist comment is that Puerto Rico is 50% white and 50% black or mixed. Just like Chicago, the Bronx, Rio, Paris or Oakland, it’s not the actors on telenovas who are committing a disproportionately high amount of violence and bringing down every community, but select groups and we all know who they are. Puerto Rico is handicapped by this and that is the truth.

Dubya
Dubya

“We all know who they are”? Really? Who are they? Don’t keep it a secret. Wait wait don’t tell me yet….my popcorn is still in the microwave.

losingtrader
losingtrader

So now a governmental unit can qualify as handicapped?

Sam
Sam

right, thank you for your insight. clearly my comment is motivated by racial animus rather than material concern over the pervasive corruption and political/financial instability of this territory reeling from natural disaster and years of malfeasance and organized crime. would it be racist if i also suggested now may not be the best time to invest in hong kong real estate unless you want it seized by the chinese communist regime? you people are grotesque; my comment has nothing to do with the race of so many wonderful puerto rican americans who i perceive to be the primary victims of all this nonsense

Dubya
Dubya

Saint Paul is that you?

Bob
Bob

Hkg hotels are so Cheap right here right now.

losingtrader
losingtrader

Puerto Rican is a race now?

wwllmm
wwllmm

What does this mean exactly?

Ric
Ric

Sam: “American banks ” are setting the rules and regulations with their only goal of profit from the people in a corrosive way, if you say that ” Puerto Rican” bank are worse then you don’t know anything about the banking industry. That said, your comment became a clear statement of racism and ignorance and I’m glad most of the people in here recognize that and are speaking up against unnecessary and poor judgment like that.

Sam
Sam

this is one of the most mind-numbingly incoherent comments i have ever read. i dont even know what you are trying to say. its like you took a random smattering of socialist babble from AOC’s twitter feed, blended it together, and are trying to pass it off as a legitimate counter-argument. my comment had nothing remotely to do with race, and youre disgusting for trying to suggest it did

Ed A
Ed A

This is funny. Why would this guy be on a blog that is substantially about travel, including travel to foreign countries with different cultures? ( In this case it is part of the USA with a different culture). Maybe he needs a Green Book for white people. i.e. hotels without Latinos and that only stream Fox News. White folk theme cruises.

Bob
Bob

Fox promotes racism. Ex Geraldo n Juan Williams are high level racists…. 😂. High level pay to boot.

Leonardc2
Leonardc2

I see all these ignorant comments and shake my head. “Racism” is defined as a fundamental belief in the biological inferiority of a given race. 99% of the comments shouting racism refer rather to bigotry and/or prejudice. Please get it right, folks, otherwise your point only shows ignorance. Of course, all these comments are inappropriate to this site. And Fox is the only major network actually not promoting identity politics. Watch it before you make additional ignorant comments.

WTF
WTF

Can we just delete this comment and every comment following it? I really don’t care about what anyone thinks about Puerto Rico, or racism, or boomers, or whatever the fuck. I want to know what people have to say about why they got the letter. Jesus people.

aubergine
aubergine

Maybe they aren’t supposed to be issuing cards outside of their footprint which is probably just PRC, NY and maybe a few other places like FL.

AndreRamirez
AndreRamirez

Ironic name

quasimodo
quasimodo

MS at grocery stores?

Stan
Stan

made 1 purchase, then sock drawered, to get my 60k lifemiles which i used on NYC flights.
then called in to have annual fee waived at the one year anniversary.
you’d think i’d be shutdown as a worthless customer, but nothing so far.

wiivile
wiivile

same, except i rejected their offer to waive the fee because i had no reason to keep the card

Not Satisfied
Not Satisfied

I never liked their rude customer service. I hate this bank!

BlissfulApathy
BlissfulApathy

relevant username

john m
john m

Popular Bank? That reminds me,I have to take a shit.

Bonus_Chaser
Bonus_Chaser

Okay, Rick Sanchez…

losingtrader
losingtrader
rick b
rick b

Ok time for a Spanish lesson.

Banco Popular is loosely translated as People’s Bank, NOT popular bank. A version of such a bank exists in almost all Latin countries.

Gerald
Gerald

Right, but their website uses the name Popular Bank. So they’re the ones who translated it incorrectly.

Dubya
Dubya

This comment section is the reason we can’t all have nice things.
If you play the bonus game, the occasional shutdowns are part of the deal. As long as there was no clawbacks, people need to get off the “terrible xyz” comments. Move on to the next one geez. Banks don’t like when you hit it and quit it.

losingtrader
losingtrader

That’s what she said.

Josh
Josh

Oh hey. I’m just here for the comments.

DP
DP

I’m a little confused why a bank would APPROVE someone for a card…..and then ask them for documentation after the fact…..which a few people said they sent…..only to be shut down anyway. That is backwards on multiple levels.

Popular Saver
Popular Saver

This is the same bank that runs Popular Direct. I’m not surprised they do shenanigans in their credit card division too. For years, they would start a new savings product with a great interest rate. Then after a few months, they would quietly slash the interest rate on that product, while advertising the rate of a different (new) savings product on their website. (And bank rate monitor websites show the new latest product, which you might be attempted to assume is the rate you are getting, until you look at your statement).

And they start charging inactivity fees even while the account had new transactions on it while they were at it. Then keep repeating this strategy over and over. Great way to get money into the bank and then avoid paying interest to all but the most vigilant. Many folks don’t check their cash storage savings account as often as their transaction accounts, so their strategy was very effective.

So unless you kept track of what specific savings product name you had and kept watching the website to continuously open new savings accounts with new names, your rate gets slashed and stays there. By the way, Popular is state chartered in New York State, in addition to their huge presence in Puerto Rico.

It is very likely that they closed credit accounts because 1.) They had intended the Avianca card to be for a certain demographic or a certain location (southern Florida and Puerto Rico) for example, and realized later that others were attracted to the offer or 2.) They detect a huge number of online applications were being redirected (http referer or referral codes) from certain deal websites. They probably discovered that these customers (1) and (2) had a high likelihood of opening the card for the bonus and then quickly closing after bonus time, without a longer term relationship that they were attempting to attract. Closing the accounts avoids paying out bonuses for them.

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