Recap: Capital One Shutdown, Universal Peacock Deal & More

 

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SU
SU (@guest_1221460)
July 12, 2021 14:09

Capital One does has weird brain. they recently (mine was just less than a week ago) converted all non-360 Checking to some shitty accounts where all perks/benefits/interest…etc are removed and tack on lots of new fees. they had also removed both account alert and secure msg since a year or two ago with chat mostly unavailable, so you can’t get any notification or question anything regarding your accounts. when I was finally able to get on to a chat session (prime time of prime date?), their rep said removing communication methods is expected/intentional and Capital One has no plan to restore communication methods at least in foreseeable future

all of these look like Capital One has been promoting and encouraging fraud on the checking accounts for years. surprise no one has been complaining or covering these

Kent
Kent (@guest_1221521)
July 12, 2021 15:23
  SU

Thanks, just discovered this as well on an old Capital One account. New ATM fees made it worthless, transferred money out and closed it.

Jack
Jack (@guest_1221283)
July 12, 2021 10:20

The exact same thing happened to me with Capital One. Some years ago, I had a Capital One 360 account and one day added a couple external accounts for ACH. They didn’t like that (seems so innocuous?) and shut down all my accounts with them. I decided to try last year to re-establish a relationship by opening a Venture card. I was approved, then my card was cancelled a month or so later (unfortunately I didn’t hit the bonus yet, ugh). Seems once they ban you, they ban for life, even though they will still approve you for cards. For anyone in our hobby, I don’t think it’s worth the risk to have a checking account with them. There’s no telling what will set them off.

Celia
Celia (@guest_1221295)
July 12, 2021 10:56

That’s so weird of them. I have a 360 account with 3 different external banks attached and have experienced no issues… other than the interest rate stinks. I’ve even had to delete one to add another a few times since they cap the number of accounts. Only credit card with them was a Spark one in 2019 that I closed a year later when the annual fee hit. Only used it for the bonus. There’s no rhyme or reason why it works for some people and others get crapped on.

Jack
Jack (@guest_1221314)
July 12, 2021 11:17

If memory serves me, that’s what I had to do, delete a couple so I could add two. It’s not like I was pushing a lot of volume through the account. I barely used it. Very bizarre. If I were you, I wouldn’t use Capital One for ACH at all.

adam d
adam d (@guest_1221514)
July 12, 2021 15:18

yep only allow 3 externals allowed for ACH sending…meanwhile my fidelity has like 20

vc
vc (@guest_1221825)
July 13, 2021 05:15

This has nothing to do with having multiple external accts. He explains later in the article that he got a new acct # at BOA, but failed to update it at Capital One before initiating a withdrawal from BOA. I’ve come across 2 posts like this on another site. Apparently, Capital One doesn’t forgive people for forgetting to update their account info. Seems silly to not at least ask the customer what happened.

Dylan
Dylan (@guest_1221417)
July 12, 2021 13:02

I had a checking account with them, but I closed the account before long ago. I had multiple accounts connected for ACH and nothing like that happened to me. Weird.

Naddi
Naddi (@guest_1221794)
July 13, 2021 01:09

I’ve also added/deleted several ACH connections over the years without any issues. (I used Cap One as a hub for a while.) But you always have to use caution when playing the churning game because churning activity is abnormal and can resemble fraud to a computer algorithm. Opening 20 credit cards and 14 bank accounts across the country is not normal behavior for most people, nor is connecting 12 banks accounts to one another and sending several ACHs every month in a merry-go-round

Nick
Nick (@guest_1221281)
July 12, 2021 10:14

The comment on the AA card change was deleted, so I can only see the responses. Any idea what the “changes” would be?

John
John (@guest_1221278)
July 12, 2021 10:09

I guess cap one missed the memo where you are supposed to make a list of the best known points/miles bloggers and not do anything to upset them.

TB
TB (@guest_1221292)
July 12, 2021 10:39

I guess you think TPG is still a blog

whodidntante
whodidntante (@guest_1221294)
July 12, 2021 10:52

Or… Capital One is just fine with open war on churners.

Dylan
Dylan (@guest_1221413)
July 12, 2021 12:55

This should serve as a reminder to all of us to churn n’ burn where practical. When I have more than $100 in points sitting with a bank, I try to find some way to cash them out so there’s nothing the bank can take from me in the event of a shutdown.

I will never understand why companies shut down people for using their products as intended. Buying $10K of Gift cards in one day? Fair enough. But shutting out FT and dare I say stealing his points, is not okay.

Capital One doesn’t seem to recognize travel hackers have next to zero default risk and put thousands of dollars of legitimate transactions on our cards every month because most of us are higher income (things shareholders like to see). Beyond my quicksilver for international travel if Capital one wants to see a place in my wallet long-term, they need to start approving people with better credit scores.

UrbanDweller
UrbanDweller (@guest_1221421)
July 12, 2021 13:11

That’s the issue. They don’t want high income earners as they are more likely to pay their balances in full each statement. Instead, CO wants you to carry a balance and pay those high lucrative interest rates to them. That’s their game. They want their CC holders to be of the subprime nature.