Update 7/21/21: Citi Now Allowing Product Changes to the new Citi Custom Cash Card (Preferred, Dividend, Expedia, Etc.)
A lot of people are wondering whether it’s possible to product change existing Citi cards to become the new Custom Cash card. You won’t get the $200 signup bonus by going this route, but some people prefer not having a new card and just product changing instead.
Readers who have tried were told it’s not possible. However, multiple readers report being told by Citi reps that product changes will become available at a later date, either June 18th or sometime in July/August.
Assuming this does happen, it should be possible to even product change cobranded cards to become a Custom Cash card, as we’ve seen with other cards.
Update 6/14/21: Another report suggests that product changing will become available in mid-July, but that it won’t be possible to product change from Double Cash to Custom Cash since they are the same product line.
