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P
P (@guest_1334815)
February 19, 2022 18:24

Got decline for the following reason:
Does not offer credit on the terms requested
No credit file

SB
SB (@guest_1328697)
February 9, 2022 08:52

I have had a horrible experience with their lending recently. Systematic technological issues and a revolving door of incompetent and unprofessional representatives at all levels. They are scaling too fast and in way over their heads.

Ash Ag
Ash Ag (@guest_1328661)
February 9, 2022 03:17

They are crooks. I met all the conditions but they are saying there was no such offer for $1000 in Nov 2021. Their marketing team should be fired since they have no way to track and keep the marketing campaigns. I am not sure what am I supposed to do if they do not honor their terms and conditions of the promotional offer.

Avi
Avi (@guest_1328699)
February 9, 2022 08:53

Ash Ag The link to the offer is still up on their website: https://www.sofi.com/halloween-2/

Dave S.
Dave S. (@guest_1328422)
February 8, 2022 16:46

They said I would get $20 for checking my rate for a personal loan.

Checked over a week ago.

Still nothing yet.

Same F.
Same F. (@guest_1328447)
February 8, 2022 17:22

Ditto. Someone earlier that they got it after chatting to confirm they met the requirements. I still need to do that.

L
L (@guest_1338276)
February 24, 2022 10:39

Same here.

007
007 (@guest_1328235)
February 8, 2022 12:00

So P2 got this offer again expiring 3/1 for application for personal loan. Per comments below re having to complain to get points sounds not worth it though, especially as P2 won’t call.

007
007 (@guest_1328239)
February 8, 2022 12:03

 Chuck  William Charles FYI, offer back. Some brave soul may want to try. Although link looks targeted

007
007 (@guest_1328345)
February 8, 2022 14:54

 Chuck Chuck, I forwarded you P2’s email. The link seems targeted, I changed the part that seemed targeted to little x’s below:

https://www.sofi.com/login/?appType=pl&utm_campaign=PLRewards0222&utm_campaign=20220208_Valentines2022_LND_PL_MULTI_QSTART_NONE_ACQ_ACTV_XBY_1T_M_HON_BRZ_MIX_US_EN_LCM_EMA_PLOffer_SFd57xxxxxxxxxxxxxxxxx&utm_source=BRAZE&utm_medium=EMAIL

Of note, the email has the terms, when you go to the link it just seems to take you to the apply for a personal loan page and I don’t see any links in the email to a separate landing page that has terms for the promotion itself.

Avi
Avi (@guest_1327812)
February 7, 2022 20:01

Does anyone have a screenshot of the terms and conditions, including the line about “Once conditions are met, after 60 days of your loan in good standing, you will receive 1 SoFi Rewards point for every $1 funded of your Personal Loan amount, in your SoFi Rewards account.”? I stupidly only took a screen shot of the main landing page. If someone could share it via Imgur, I’d appreciate it.

Avi
Avi (@guest_1327824)
February 7, 2022 20:31

Michael Andy dealbreezy Terp Can one of you help me out?

dealbreezy
dealbreezy (@guest_1327826)
February 7, 2022 20:32

terms are still available in the link above

https://www.sofi.com/halloween-2/

Avi
Avi (@guest_1327827)
February 7, 2022 20:33

Ha, no clue why I didn’t try that. Thanks 🙂

KM
KM (@guest_1400581)
June 26, 2022 19:11

Hello, I also applied for this loan. What’s the best way to share screen shots on this site? I would love your screen shot of the main landing page loan. I have screen shots of my conservation with a cusotmer service rep which lays out the eligibility required. I got the loan but did not get the rewards and they are now asking for proof. I think that’s pretty evil… They would definitely have proof of prior ads within the company.

Avi
Avi (@guest_1400600)
June 26, 2022 20:34
  KM

KM I deleted my screen shots awhile ago, but the landing page is still active: https://www.sofi.com/halloween-2/

Joy
Joy (@guest_1327660)
February 7, 2022 15:51

Emailed them initially and they said still processing, but when I called they said I had late payment etc, but when I argued I overpaid larger principal in November they said they would create an internal ticket and to call back later. Will follow up maybe in 2 weeks now.

Avi
Avi (@guest_1327665)
February 7, 2022 16:01

Did you have a late payment?

Joy
Joy (@guest_1328127)
February 8, 2022 10:13

No, I paid 95% within the first few days after funding before the first payment could post. So it’s definitely not a late payment. May have to open a complaint if they don’t give the bonus in a week.

Avi
Avi (@guest_1328152)
February 8, 2022 10:30

Ha, clearly they have no idea what they’re doing. They gave me 1000 points instead of $1000 worth of points. I’m going to try one more time, and then I’ll open a CFPB complaint.

Joy
Joy (@guest_1330480)
February 11, 2022 17:16

Was manually awarded the reward and finally redeemed them into my Money account!!!

Avi
Avi (@guest_1330740)
February 12, 2022 07:19

Congrats! Still nothing here, but that gives me hope I can get this taken care of without getting CFPB involved.

Joy
Joy (@guest_1331569)
February 14, 2022 09:19

Since the runaround on phone and email was taking forever, I strongly complained in the next email I sent that its been couple of months waiting (also attached offer, loan, terms screenshots again)- that’s when they may have forwarded to the manager who was then able to manually award it within 24 hours.

Good luck!

Terp
Terp (@guest_1343858)
March 6, 2022 08:58

Similar experience here. Took several emails to get them to reply. They eventually said my loan wasn’t in good standing for 60 days due to payments being late. I said that I made a large payment and had made all other payments well before due date. Once they looked closer they realized the initial payment was well ahead of first payment date and all others were, too, and that they would make a request for points. Points posted later that day.

Avi
Avi (@guest_1327491)
February 7, 2022 11:11

I’ve been going back and forth with them over chat over the past couple weeks, avoiding calling because it’s in P2’s name. So far they’ve given me 1000 points, claiming that 1% of $100,000 is 1000 points ($10). I tried one last time today over chat, but think I’ll have to have P2 call in a few days when the remaining 99,000 points inevitably don’t post. This is definitely more work than I thought it would be!

Avi
Avi (@guest_1338748)
February 24, 2022 16:17

All’s well that ends well. After chatting 8 times over 4 weeks, I finally had P2 call in and then put me on the phone to speak on her behalf. $1000 in points posted the next day.

Andy
Andy (@guest_1325771)
February 3, 2022 13:06

FYI, I called SoFi, and they said that it’s still showing as pending/processing and that it should just happen automatically if I wait. I did mention that we’re a month past the 60-day window promised, but they said to wait longer, and the points should post. Obviously I can’t tell if that is correct or misinformation, but anyway, that’s what I was told.

Andy
Andy (@guest_1325835)
February 3, 2022 15:22

Got my $1k worth of points. Looks like they did do it manually after all, so within a few hours of my call.

I had actually called last week, but that support person messed up and didn’t file any ticket or open any case even though they said they would.

dealbreezy
dealbreezy (@guest_1320812)
January 24, 2022 23:55

Was able to get mine manually awarded today after contacting support!

Terp
Terp (@guest_1321882)
January 27, 2022 06:43

When did you open the account? How much did you fund and did you do the immediate payment of most of it? Any issues with getting it manually awarded?

dealbreezy
dealbreezy (@guest_1323076)
January 29, 2022 12:40

Terp Terp Opened around 11/2 for $90k, paid almost all back immediately, had to file a ticket online then call and follow-up after I hadn’t heard back for about a week.

Terp
Terp (@guest_1324977)
February 2, 2022 07:05

How did you file a ticket? In the contact page I only see “chat” and “call” options.

dealbreezy
dealbreezy (@guest_1327828)
February 7, 2022 20:33

by chatting with the online rep. would suggest you just call in – will save time and headache that way

Joy
Joy (@guest_1322522)
January 28, 2022 12:12

I emailed them and got the standard spiel of a 30 day wait

Terp
Terp (@guest_1324978)
February 2, 2022 07:06

What email address did you use? In the contact page I only see “chat” and “call” options.

Joy
Joy (@guest_1326517)
February 4, 2022 19:00
Andy
Andy (@guest_1326613)
February 5, 2022 01:28

Calling worked a lot faster for me — I’d try that instead.