Posted by William Charles on February 12, 2019
Deals

Published on February 12th, 2019 | by William Charles

22

Topcashback Aware Of Raise Reporting Issues (2% Instead Of 10%) Will Be Fixed

A few days ago we posted a deal that Topcashback was offering 10% back at Raise (deal is no longer available) a number of readers pointed out that this was pending at 2% instead of the listed 10%. Topcashback reached out to us to inform us and readers that did this deal the following:

Raise was reporting sales to us at 2% instead of the advertised 10%. However we were made aware and this issue will be fixed soon on orders that are reporting at 2%. This will not affect orders over $1000 or members that have already reached the cap of $5000 lifetime purchases, as stated in Raise’s terms.  Any members who have further questions are more than welcome to get in touch with customer care through support tickets.

Good to see this will be fixed promptly.



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Alex
Alex

Unfortunately my $980 purchase of Best Buy gift cards isn’t tracking at all. I was going to report it to TCB but their support page stated that it might not show up for 2-7 days (even though cashback from two other purchases from other sites made on the same day is already tracking). I guess I’ll ignore their “wait 7 days” request and will contact them anyway.

chiu lin
chiu lin

mine wasn’t tracked either.

Kevin
Kevin

this is fake. don’t think they WILL fix this at all!!!

Guy who buys stuff
Guy who buys stuff

Raise stiffed me on every clickthrough Imhave ever done on their site, regardless of CB site I used. They’ve claimed everything from the purchase amount being too,small/big to qualify (when there were no amount qualifiers on any offers), to claiming I didn’t complete the transaction (CB site shows click, my receipt shows purchase), to hitting lifetime limit (I got that one on both my first ever card SALE — the CB offer was $nn on successful SALE of card… and on a transaction that, at the time, per my orders page, put me at about $400 in total).

This goes back several years, and I no longer bother clicking through to them. They are a garbage company, with dodgy, garbage behavior. Sadly for consumers, they aren’t anywhere near the worst.

/2 cents

Scott B.
Scott B.

Thanks for the update. I purchased a $500 gc based on the original post and am under their lifetime limit so I hope the 2% is adjusted to 10%.

Kevin
Kevin

they will never do this…i bet!

San
San

I hope they honor this. Have bought $400 worth of cards.

ps
ps

How do I file missing cashback claim when retailer detail doesn’t show that retailer. It seems it did not even track trip to retailer

Dan
Dan

Almost no TCB purchases I’ve made tracked or they were incorrectly processed. Two luggage purchases from Amazon when 10% back was offered for Amazon luggage purchases were paid at 1% and TCB support does nothing to fix it. I gave up on these clowns after a half dozen tries and half dozen fails.

Free Fee
Free Fee

I was reported at 2 percent as well. Every other transaction has tracked perfect for me…

Saltie
Saltie

Mine is not showing at all and it was for $700. I’ve contacted them 3 times already and while I was submitting a claim, they stated in one drop down menu that RAISE was going to take 30 days! After (if) I get this cashback, NEVER will I use TCB again. There are too many others to use. Who is running TCB? One person? A child? Anyone?

Sapien
Sapien

Username checks out 😉

LWink
LWink

Mine didn’t track at all. Very disappointing.

Mike
Mike

They ALWAYS do this. When they have a special promotional rate it will 90% of the time track at the wrong rate and they don’t bother to fix it. Instead you have to open a claim and fight to get the extra 8%. Has happened to me multiple times. Always frustrating.

Nick
Nick

Not sure why DOC keeps endorsing a site with so many issues and leading gullible readers to fall victims to obvious TCB scams.

Andrew Lin
Andrew Lin

Topcashback was fixed my orders. I ordered multiple gift cards around $900 before, now it was fixed to 10% cash back on pending. Like it!

Andrew Lin
Andrew Lin

I didn’t contact them, I think they fixed these bugs in current days. We could be patience a little more:)

Connor
Connor

I also made a purchase with the 10% and had nothing posted. I submitted a missing cashback claim but still haven’t heard anything back. And I agree with some of the other readers, I wish you guys and FM wouldn’t give them those stupid “exclusive” sign up promo posts when they’re easily one of the worst CB portals.

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