For some time a number of readers have been having issues with Topcashback and Raise purchases. Cash back was tracking correctly but was then declined by Raise due to a system bug (other portals were also affected but Topcashback frequently offers 10% cashback on Raise purchases so most complaints seemed to be TCB focused). Back in April the declined cash back was reversed by the retailer, but then a secondary issue caused it to be declined again for some readers.
Topcashback has been working with Raise and now all of these issues should be resolved. If you’re still having any issues I’d recommend reaching out to Dominque on [email protected].
Our team worked very closely with the Raise network to not only identify the problem but to also provide data that ultimately helped them resolve it (not only for TopCashback, but for all partners affected.
Additionally, Dominique, our Customer Care Team, and our Transactions Team manually reviewed every single email/inquiry that we received coming from Doctor of Credit in relation to this particular Raise issue. Not only did we provide every member with a $5 credit to say thanks for their patience, but we recovered the declined Raise cash back from Raise for every member that was owed it. In some instances, if Raise was not willing to provide the cash back to the member for reason xyz, TopCashback went ahead and paid it out anyway out of pocket. (Please note, in that time there were a small handful of members who returned/cancelled their Raise order and those, of course, we could not provide cash back too (though they still received a $5 credit anyway too).
