Published on March 25th, 2019 | by William Charles25
[Update] U.S. Bank Sending Out E-mails To Existing Altitude Reserve Cardholders Congratulating Them On Earning The Sign Up Bonus
Update 3/25/19: US Bank sent out an email apologizing for the mistake (ht reader Alex):
U.S. Bank is committed to providing excellent customer service to our cardmembers. We want to ensure you are aware of an error that occurred with a recent email you received. You were sent a promotional email for your U.S. Bank Altitude™ Reserve Visa Infinite® Card which incorrectly stated that you recently earned an enrollment bonus. This email was sent in error. We appreciate your business and apologize for any inconvenience this may have caused. If you have any questions, please contact our Altitude VIP Cardmember Service line at 844.357.2015.
U.S. Bank has sent out e-mails to a number of existing Altitude Reserve cardholders informing them that they have spent enough to earn the 50,000 point sign up bonus. The problem is that in some cases people have had this card for more than a year and earned the sign up bonus a long time ago. In other cases people have newly signed up for the card and haven’t even spent enough to trigger the sign up bonus. Obviously this e-mail has been sent out in error, for those that have already received the bonus it’s likely not a big deal but I can see some people that haven’t spent enough getting caught out as they would assume that enough had been sent due to this e-mail being sent out. We’ve reached out to U.S. bank for comment and have yet to receive a reply.
Hat tip to deedszilla