Posted by William Charles on March 25, 2019
Credit Cards

Published on March 25th, 2019 | by William Charles

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[Update] U.S. Bank Sending Out E-mails To Existing Altitude Reserve Cardholders Congratulating Them On Earning The Sign Up Bonus

Update 3/25/19: US Bank sent out an email apologizing for the mistake (ht reader Alex):

U.S. Bank is committed to providing excellent customer service to our cardmembers. We want to ensure you are aware of an error that occurred with a recent email you received. You were sent a promotional email for your U.S. Bank Altitude™ Reserve Visa Infinite® Card which incorrectly stated that you recently earned an enrollment bonus. This email was sent in error. We appreciate your business and apologize for any inconvenience this may have caused. If you have any questions, please contact our Altitude VIP Cardmember Service line at 844.357.2015.

Original Post:

U.S. Bank has sent out e-mails to a number of existing Altitude Reserve cardholders informing them that they have spent enough to earn the 50,000 point sign up bonus. The problem is that in some cases people have had this card for more than a year and earned the sign up bonus a long time ago. In other cases people have newly signed up for the card and haven’t even spent enough to trigger the sign up bonus. Obviously this e-mail has been sent out in error, for those that have already received the bonus it’s likely not a big deal but I can see some people that haven’t spent enough getting caught out as they would assume that enough had been sent due to this e-mail being sent out. We’ve reached out to U.S. bank for comment and have yet to receive a reply.

Hat tip to deedszilla



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Rudy
Rudy

I got this card two years ago and of course earned sign-up bonus. I definitely have no objection to getting this bonus again. Let’s hope they will honor it.

Bostonwalker
Bostonwalker

Lol in your dream. I think it’s cheap and disgraceful to even think about that. On the other hand, us bank does have the worst public communication department. Errors like this should be corrected by a follow up email in one hour.

Jeremy
Jeremy

You should join their customer community panel. Its where US Bank asks us how to phrase those emails so they re not confusing. So much fun it should be illegal.

Stan
Stan

they should not honor it, nor should it be expected.

Garrett
Garrett

OK, US Bank IT developer guy

Joe
Joe

Only poor people should feel bound by honor, don’t you know.

Points
Points

Lmao

Hari
Hari

Hola!, US Bank IT. Promise I did not send this out 🙂

blah blah
blah blah

I bet none of their IT people have proper CompTIA certifications

gary
gary

I got the email this morning. My card is almost a year old and i was planning on cancelling it. My statement cuts off in about a week so will see if it shows up on this one. my annual fee comes up in 2 statements. I did get the bonus. but there was an issue where they first would not give it to me. but after several calls and emails they gave me the 50000 point bonus as an adjustment.

Parts Unknown
Parts Unknown

…Citi…? That you…?

Kevin
Kevin

Smh

Andre
Andre

How is this news? Emails are getting send out in error all the time, nobody has received the bonus, and they will most likely send out another email within the next few days acknowledging their mistake.

Davy
Davy

+1000

grrizzly
grrizzly

I got my bonus 6 days ago, so the email that I received today looked timely enough.

alvinroast
alvinroast

That stopped clock is correct twice a day. USBank is definitely the stopped clock bank.

gary
gary

just got the apology email. Now i can close the account like I planned to before the annual fee hits. Do they offer any retention bonuses?

U.S. Bank is committed to providing excellent customer service to our cardmembers. We want to ensure you are aware of an error that occurred with a recent email you received.

You were sent a promotional email for your U.S. Bank Altitude™ Reserve Visa Infinite® Card which incorrectly stated that you recently earned an enrollment bonus. This email was sent in error.

We appreciate your business and apologize for any inconvenience this may have caused. If you have any questions, please contact our Altitude VIP Cardmember Service line at 844.357.2015.

foobar
foobar

I got a retention offer last year for about 10k points IIRC and used that to offset the AF.

guy bucktastik
guy bucktastik

let the annual fee post, then use all your new cardmember year’s travel credit, then close

TimmyD
TimmyD

Does that mean trying to use the new 325 credit in the same statement that has the annual fee?

Keith
Keith

They will not honor this due to mistake, In process of closing all of my credit cards with them.

Millennial Outrage

Weird flex, but ok.

Hari
Hari

Close all your cards over an email! bruh

Ngatamaine Wheeler
Ngatamaine Wheeler

Hi do u hsve to live in u.s.to apply for an amex card??

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