Posted by William Charles on February 11, 2019
Deals

Published on February 11th, 2019 | by William Charles

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You Can Price Match With Dell & Use A Portal

When trying to maximize the $100 semi annual Dell credit on the American Express business platinum card one issue people have been running into is the inability to price match to a competitor and go through a shopping portal. This is because when doing a price match you usually need to complete the order via phone (even if the price match is originally done via chat).

Reader elegua was able to do both a price match and use a portal and the key seems to be asking the representative price matching to send you a quote. After doing this they will send you an e-mail and included in that e-mail will be a link ‘Quote to order’ with your items price matched. You can then go through a portal and complete your order (basically you open the portal as normal and then click the quote to order button). It’s not clear if all representatives have the ability to use this e-mail quote or not, but it could make the $100 semi annual benefit a lot more valuable if it’s an easy process.

Update: Quote to order orders are usually excluded from earning on most portals, I suspect they will work anyway but YMMV.



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Jeremiah
Jeremiah

Would have been nice to know last week when I used my credit with a pricematch!

Mark
Mark

TopCashback specifically states that “quote to order” orders are not eligible. This is displayed on the final page before going to the dell site. I have seen this language on other portals as well.

I would expect the transaction to still post anyway since it also states that the use of promo codes will cause transactions to not post. I know for sure that transactions with promo codes not listed on TopCashback still post.

I am pretty sure I have done Quote to Order transactions through Upromise in the past and they did post even though they also stated that they would not. That site is a disaster now and there is no more credit card match so I have not used it lately.

E
E

I’ve struck out a couple of times asking reps if they can send an email with the price matched quote. Wonder if it’s limited to certain items, or what % of reps can do it.

Brandon
Brandon

Have you demanded that you get the emailed quote? When I last bought my Alienware laptop from them, I asked for them to give me the computer at a certain price, but to upgrade a couple parts. They agreed and sent me a quote. I just said I needed the quote because I needed to make sure the specs were the same that I was promised. And that I needed a record in case something happened with the purchase.

E
E

Yup, I tried a couple times but the reps insisted they couldn’t email the final quote and I could only complete the purchase over the phone.

Leslie
Leslie

Anything interesting to buy from Dell for utilising this $100 credit? I’ve 3 cards in family so I’m looking to buy something of around $300

Raol
Raol

Does buying Xbox GC’s trigger cashback from portals?

Joe
Joe

Wondering this as well. I think it will, but you’re SOL if you need it credited manually.

brandon
brandon

It triggered for me with eBates. Bought 100$ gc last night and got $10 posted today.

el_pistolero
el_pistolero

brandon did u get the $100 credit from amex? also can you sell this gc?

Phill
Phill

Interesting note for TCB: Dell website portal specifically states no purchase of gift cards but Dell Small Business portal does not….fyi

Bman
Bman

What about a post-purchase price match, for a purchase orig8nally through a portal. In other words, you buy a printer for $200 on Dell going through TCB. 15 days later, Dell is selling that same printer for $150. You make a claim under Dell’s price guarantee. Dell customer service manually adjusts your order to generate a $50 refund to your cc. What happens with the portal/TCB cashback?

Dan
Dan

in my experience with other retailers, the cashback gets adjusted to the price match price

Bill 8
Bill 8

Dell service is horrible. I spent 30 minutes on the phone trying to get a price match quote email. The rep tried repeatedly but every price quote received was for the online price.
Also I ordered a hard drive on Feb 1 that was supposedly in stock but its delivery was delayed until Feb 28. The price match rep could not cancel the order because the the line he was going to transfer me to was busy, but he gave me a number to call for returns. I could not cancel the order via that number because it the order was “in-process”. I eventually got it cancelled after a 15 minute chat session where the agent offered a $10 discount incentive to not cancel.

VM
VM

Worst customer services on chat. Guy just wont email me the quote. Kept insisting that it has to be ordered via chat or phone.

H
H

I am confused. I open the portal then what? Open Dell through the portal the. Click the quite to order through the Email! That doesn’t seem right!

Zalmy

Yes, how can you click that through the portal?

b
b

2 different reps checked with managers (after initially declining) and both said that email quote to orders were not allowed on price matching

AN
AN

Echoing what others said about not being able to replicate this. None of the chat or phone agents were willing to email out a quote to order.

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