Chase ran into some technical difficulties processing Sapphire Reserve applications on March 11, the final day of the 100k Sapphire Reserve signup bonus offer, and part of the day applications could not be processed in-branch. Many bankers recommended applying online, indicating that they’d manually get the 100k bonus added afterward.
Chase is now sending out a memo to bankers with the following guidelines:
1) All customers who applied in-branch or online on March 11 are eligible to receive the 100,000 point bonus.
2) There is nothing the banker or customer needs to do to get the 100k bonus – all customers will automatically get the 100k bonus once they meet the requirements. No need to call the banker.
3) This is a one-time exception and only applies to applications submitted on March 11.
In hindsight, there was no reason to go into the branch at all since all online applications will get the 100k bonus, but of course we didn’t know that at the time.
I had this exact issue happen to me on 2/25. After several emails, phone calls, and branch visits, Chase has thus far refused to honor the 100,000 point sign-up bonus, even though I signed-up in branch from the web browser of the bankers computer per directions the banker received from Chase.
I signed up in branch on 3/11 and had the issue – banker could not use the normal system. Just got my bonus and its only 50K. Called the reserve number and was told I had to call the branch and talk to the banker I worked with and he would have to call in. This despite being assured that “he put notes in my account that showed I came into the branch”. The CSR says there is a procedure the bankers in branch have to follow now to get the customer what was promised. So, unfortunately this part of the story “But, because of the troubles it’s faced on the last day to apply, especially in the morning, the issuer is offering everyone who applied for the Sapphire Reserve on March 11, 2017, the 100,000 points” is not true and not even calling the Chase CSR line will fix it. You have to call the original person that signed you up. Very disappointed with Chase.
Potential bad news: My wife’s card that was applied/approved on the 11th has met the spend requirement and the bonus points showing in the pending Ultimate Rewards section is only showing the 50k bonus points.
Hopefully that will correct itself by the time the statement closes. If not, I’ll try to message the Chase rep and see if I can get it bumped to 100k, but I’m not sure I like my chances for that. I guess we’ll see in a week or so.
Should be fine, I’ve had additional confirmation that it will be.
Statement just posted. Only received 50k bonus points. 🙁
I wonder if I should call or message in about it Not sure how strong an argument that “I saw on a web blog that I should get 100k points because I applied on the 11th” would be.
I’d send a secured message about it, wouldn’t mention the blog stuff.
Message sent a week ago. Took a few days but got message today that I’ll get the extra 50k points on next statement close. 🙂
Glad to hear it 🙂
Just talked to a Chase representative, she said that since there is no note on my account, so it only shows 50k offer for my 3/11 application. She asked me to let the banker who helps me apply this card to add a note for this, and Chase will change the offer to 100k.
I got the same reply from a SM:
“Please visit the branch you applied for the Chase Sapphire
Reserve card from and ask the banker to contact us so that
we can review your account for the offer.”
I’d be curious for any DP of 03/11 applications that got a message confirming the 100k.
Will, any word from sources if CSR will soon become eligible for refer-a-friend now that the bonus is much more modest and the card intro/promo/big splash period has ended?
Haven’t heard anything
i am confused. i thought the 100k in branch thing started after the 11th. when did that change?
That’s for the Chase Ink Preferred
Hah! One of my friends drove two hours each way in bad weather to go to a branch.
is this the same person who posted a nice Hartford downtown pic and the tale of their journey to chase branch?
no. that one was 10HRS+
where did you post that news link from?
What news link?
the screenshot of the Chase memo. does a public link to that exist on the internet? I asked because I signed up on March 11 in-branch even and chase customer support rep telling me I’m only good for 50k points.
Mike, it’s a memo being sent out to all Chase bankers. A banker (or customer who got a sceenie) sent it to us.
When did customer support tell you that your bonus is 50k? They might not be up to date.
As luck would have it, I had my wife apply online on the 11th. I’ll happily take the extra 50k points! 🙂
Awesome 🙂
watch and learn, AMEX, watch and learn..
Amex and Chase are offering these products to make money and not as charity. I’m not a fan of either institutions, but I don’t see anything wrong with Amex clawing back points or freezing points for people who took advantage of a technical error to signup for a larger bonus which was supposed to be for targeted customers only. These type of people remind me of airline travelers who get steeply discounted tickets through currency conversion error on a carrier’s website and then complain when the airline charges them what they would’ve had to pay without the technical glitch.
Is that the same as airlines kicking off passengers for made-up reasons, which has happened too many times? Or denying passengers compensation for denied boarding or cancelled flights?
oh i see. you must be friends with CASH ME OUTSIDE… HOW BOW DAT…