We reported on the newly available offer on the Citi Premier card to get 60,000 Thank You points for card members after spending $3500 on the card. (The offer link does not appear to be working anymore.)
Many of us just applied for this card over the past few months since they recently simplified the requirements to get the 50k points. Doesn’t feel good to be losing out on the extra 10k points which we could have gotten under the new offer.
The good news is that you’ll probably be able to get the extra 10k points if you’ve signed up within the past 90 days. Most of us are just about 90-days since signup, slightly more or slightly less, since that’s when Citi improved the offer requirements. If you are over 90 days, you may get lucky and get a match as well.
Here’s a few options for going about getting the higher bonus:
- Try SM (secure message) in your online login. If you signed up within 90 days, it’s likely that this will work to get you the match of 10k points. Note that you will likely have to spend the extra $500 in order to get the points since the 60k offer needs $500 more in spend.
- Try calling. Seems that calling has more success than SM sometimes.
- Ask for a supervisor. If you’re past 90-days, the front-line rep won’t be able to help you, but some have had success with supervisors, at least getting a smaller goodwill offer of 5000 points. For a few minute phone call, that’s not bad.
If using SM, be sure to show them the link to the offer. [UPDATE: Link appears to be dead now.] When calling, mention that you’re a Citigold client if you are one, and that may help getting the supervisor to go beyond the official rules for you as a goodwill gesture.
It appears that the official Citi rule now is that they’ll process a match within 90 days if you got a direct offer targeted to you. For public offers, they often seem to be willing to match the higher bonus if you’re within 90-days; if the front-line rep can’t do it, the supervisor will hopefully do it for you.
Citi just keeps improving and improving. Greatly improved signup bonuses. Adding a 14-day grace period for the signup bonus. And now they appear to have made it an official rule that they’ll match a bonus within 90-days, at least if you got a targeted offer, and often even a public offer. (We’ll update the post, Which Credit Card Issuers will Match a Higher Signup Bonus? to reflect this.)
Just to add an additional data point. I applied and was approved for the 50k card a couple day before this all happened. Received my card last night and activated.
I called the citi gold number (800-756-7047) and spoke to a rep. She transferred me to the credit card dept, and the rep that I spoke to said they weren’t able to match the offer since I applied for the 50k version. I asked to speak to a supervisor who said they received a memo about this (I was not feeling good about this!). She came back and said she could match it and that after I hit $3k I would get the 50k points, and then once I spent the last $500, she would have to manually credit the other 10k points so she put my account in a pending status and said she would check back at the end of each month. Here’s to hoping it works and wasn’t just a way to get me off the phone haha
ANY OF YOU GOOFBALLS INCLUDING THIS SITE OWNER HAVE MANNERS TO ANSWER A SIMPLE FU$%^&G QUESTION ASKED? AND IT IS IN ENGLISH TOO, NOT ANY FOREIGN LANGUAGE…..
I want the Back Line/Citi Reconsideration Line No. to speak about my approval. Does anyone have that correct No./Information?
Have you tried a simple Google search Bob? Stop telling us what you want, and start doing some of the legwork for yourself. DoC already gives out plenty of handouts and useful information for you to get upset that someone won’t find the number for you.
Account opened 4 months ago. Called twice, both said NO. Asked for supervisor, they didnt transfer, but said they would ask the supervisor. Returned back to saying its a marketing thing and the supervisor cannot do anything to add the points!
Called a third time.. this time to the ‘close your account’ department. They couldn’t match the offer since it has been more then 3 months since open, but they offered me 5K points after spending 1K in 6 months. Took the offer 🙂
Sent SM on Friday to get matched. SM was forwarded to another department. Received SM last night saying that I will get another 10K after meeting $3,500 spend. I already got the 50K for spending $3,000.
BTW, I opened my account 52 days ago.
Sent a SM to get matched…had opened my TYP 88 days before…got a message this morning that I should get 10k points in next statement ..made my day :)…
I also want the Back Line/Citi Reconsideration Line No. to speak about my approval. Does anyone have that correct No./Information?
As of August 29, SM didn’t work: “Unfortunately, we are unable to complete your request. While the promotion was inadvertently made public, the offer in question was only intended for solicited pre-qualified applicants. Therefore, we are unable to match the offer on existing accounts.”
Just got the same message today in response to sm of yesterday. Wife opened account on 8/13 just finished min spend, but not yet credited
any reconsideration line no. to call if not approved in initial offer? pls share what no to call to speak to somene to have my application reconsidered……………shocked it was not approved in first go……………welllllllllllll
I applied for Premier card at a branch in late June and got approved in early July, and that version Premier card also offers 50K thankyou points but part of them will show up in the second year after five-figure spending. So in late July I sent SM to match the 50K thankyou points for $3000 spending after 3 months of account opening. On Friday I sent SM to match 60K thankyou points for $3500 spending. Today I got approved! I used one trick to get this done. I told them that after $3000 spending the 50K points don’t show up on statement date in August and I had to buy airline tickets with Premier card instead of thankyou points…
Mine card was opened in April so I didn’t expect much, and got 5K TYP. Yet hubby got his in July but I took the 5K as well, as the supervisor said the offer was not meant to be for a public, was a mistake, and has been taken down. I wasn’t sure at the time if the offer was dead or not so took the 5K. Now I wish I tried another call. Wonder what’s my chance of getting them to match again after settling for the 5K?