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342 Comments
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Max
Max (@guest_2101683)
July 17, 2025 17:46

Just got locked out of my account and missed a call from their financial crimes division. Anyone else dealing with this?

James
James (@guest_2101863)
July 17, 2025 21:28

How do you know it was financial crimes division? Did they leave a voicemail or something saying as much?

Max
Max (@guest_2102102)
July 18, 2025 10:52

They informed me via chat that it was that division. Anyway all good, got through and it was bc I was doing a bank to bank transfer for the first time and that triggered them flagging my account 🤷‍♂️.

SG
SG (@guest_2099533)
July 15, 2025 09:34

So I am a bit confused because I have never received any emails stating I had or hadn’t met the requirements- I mean I think I have based on the previous datapoints so I am a bit concerned.

James
James (@guest_2099640)
July 15, 2025 11:36
  SG

I haven’t ever received any emails about it one way or another. I opened on 5/7 and then later that day I was locked out of my account. I was able to get back in on 5/9 AFTER they’d changed the footprint terms/denying out of state applications.

On 5/9 I already had a $2,500+ push post.

My hope is that I almost immediately met the requirements and thus explains why I never received any of the emails.

Michael
Michael (@guest_2099812)
July 15, 2025 14:00

Similar experience after opening 5/7. Two pushes totaling 2500+ completed by end of May. Same mindset as James. Fingers crossed it will pay out come August.

Andrew
Andrew (@guest_2095928)
July 10, 2025 00:06

Closed account 135 days ago. In KS, went to Manual Review, chex 11/12

Andrew
Andrew (@guest_2098883)
July 14, 2025 12:51

approved, just address verification, recently moved

Dealgamer
Dealgamer (@guest_2095731)
July 9, 2025 19:05

Got another reminder email, which is weird because I should’ve met the requirements… might have to do a backup method just in case.

Michael
Michael (@guest_2095893)
July 9, 2025 23:01

Fidelity CMA used. Did NOT receive the reminder email today.

Dealgamer
Dealgamer (@guest_2095920)
July 9, 2025 23:59

thanks!

Frank Rizzo
Frank Rizzo (@guest_2095899)
July 9, 2025 23:14

What did you use for direct deposits?

Dealgamer
Dealgamer (@guest_2095921)
July 10, 2025 00:00

Local business thing I’ve found to be reliable, sorry I can’t be of use

Tesla
Tesla (@guest_2095624)
July 9, 2025 17:16

I got another reminder email today (7/9) that didn’t show that I met the DD requirement even though I had a real DD well over $2500 on 7/1.

I did the live chat to ask an agent and he said it looks like I should be good for the promo…maybe the email just didn’t update yet?

I definitely saved the chat conversation!

I am also not expecting my bonus until mid-August (100 days)….

M
M (@guest_2091734)
July 3, 2025 13:56

Anyone get bonus yet? If not when are you expecting to?

Pickle Rick🔗
Pickle Rick🔗 (@guest_2091754)
July 3, 2025 14:33
  M

The promo started on 5/1, and “Bonus is credited to your active account within 100 days of account opening if you meet requirements”. So if you opened on day 1 of the promo, your bonus wouldn’t be due until 8/9.

James
James (@guest_2091755)
July 3, 2025 14:33
  M

I opened on 5/7 but don’t have any reason to think the bonus will post prior to the second week of August or so.

Reasonable
Reasonable (@guest_2091196)
July 2, 2025 18:36

Opened 7/2/25 in NY. Got locked out of my account momentarily and it fixed itself.

lolo
lolo (@guest_2091136)
July 2, 2025 17:15

WISE transfer(memo:Payroll)

ubt showed as :
RTP Credit from xxx Via WISE type: deposit

Pickle Rick🔗
Pickle Rick🔗 (@guest_2091141)
July 2, 2025 17:20

I don’t think the type is going to indicate anything. It looks like everything is labeled either deposit or withdrawal.

Someone please correct me if I’m wrong, and they see a transaction with a different type.

ink_me_please
ink_me_please (@guest_2091680)
July 3, 2025 12:46

Chase Bix: ($2.50 fee)
Description: My Name PAYROLL ubt Type: Deposit

Discover:
Description: Discover (CONA) Prearrange 9XXX Type: Deposit

lolo
lolo (@guest_2092108)
July 4, 2025 00:23

it looks like WISE is definitely not working, since it’s “RTP(real time payment)”.

Pickle Rick🔗
Pickle Rick🔗 (@guest_2092109)
July 4, 2025 00:31

RTPs are electronic direct deposits, and the terms don’t specify any qualifiers (e.g. employer, benefits, etc.). I can’t tell you if it will trigger a bonus payout automatically, but it does meet the requirement per the terms.

Bank Bonus Bodhisattva
Bank Bonus Bodhisattva (@guest_2087760)
June 27, 2025 11:07

I don’t recall getting an email about bonus but a rep confirmed my bonus eligibility over the phone — just completed the DD requirement with real DDs

Bank Bonus Bodhisattva
Bank Bonus Bodhisattva (@guest_2087761)
June 27, 2025 11:07

Should I be worried however

ink_me_please
ink_me_please (@guest_2088043)
June 27, 2025 17:05

The offer is less than 2 months old. Start worrying in 2 more months. lulz

devin
devin (@guest_2088709)
June 29, 2025 08:52

Bonus is credited to your active account within 100 days of account opening if you meet requirements.
Has it been 100 days since you opened your account?

Pickle Rick🔗
Pickle Rick🔗 (@guest_2088817)
June 29, 2025 13:29

They’re talking about the promo requirements reminder email, not the bonus itself…

Igor
Igor (@guest_2082415)
June 21, 2025 15:56

Am I the only one who hasn’t received an email with bonus tracking as I see in a comments below? Account opened May 6 and immediately approved. Paperless statement enrolled straight away and 2 transfers from Cash App and PayPal posted May 13 and May 14.

James
James (@guest_2082494)
June 21, 2025 22:27

I never received the email either. I applied/opened from out of state on May 7th. Already did two separate $2,500+ ACH pushes from external accounts into UBT.

Matt D.
Matt D. (@guest_2083429)
June 23, 2025 13:18

Maybe for those of us that already pushed money in we didn’t get the email? I was approved right around the time they changed the terms…going to ask questions later if the bonus doesn’t post.