Published on February 25th, 2020 | by Chuck183
American Express Claws Back Airline Credits Which Were Refunded By Merchant
American Express just sent out a mass email that they are removing airline credits which were already credited back by the merchant. For example, if you charged an airline incidental fee to your Amex card, then cancelled the charge and got a refund by merchant. The Amex system ‘didn’t realize’ that the charge was refunded by merchant and they credited you with the refund, essentially resulting in double-refund.
Now, Amex will be debiting all of those 2019 credits. Someone uploaded an image of the letter here. Lots of people getting a bunch of clawbacks from this. Even on closed cards, you’ll probably get a bill in the mail for this.
We’ve seen lots of these kinds of claw backs from Amex over the past couple of years for credits which they didn’t feel were justified. Going forward, it’s worth assuming that nothing ‘works’ other than the intended usage of this and other Amex credits.
Please: No discussions of ideas, tips, methods that ‘work’ in the comments; keep that in your private chats.