In May we reported that American Express was offering generous retention offers to those considering cancelling a card. We always recommend trying to get retention offers on cards with annual fees as you really have nothing to lose. A lot of people find calling in a challenge or just don’t like doing it, interestingly pointsmilesandmartinis reported receiving a retention offer of $100 on the Delta Reserve card.
This isn’t a particularly good offer, but it is interesting that Amex representatives do at least have some power to offer retention bonuses. I think you’re still much better off calling in, but if anybody tries chat then please share your experiences in the comments below.