American Express Offering Some Retention Offers Via Chat

In May we reported that American Express was offering generous retention offers to those considering cancelling a card. We always recommend trying to get retention offers on cards with annual fees as you really have nothing to lose. A lot of people find calling in a challenge or just don’t like doing it, interestingly pointsmilesandmartinis reported receiving a retention offer of $100 on the Delta Reserve card.

This isn’t a particularly good offer, but it is interesting that Amex representatives do at least have some power to offer retention bonuses. I think you’re still much better off calling in, but if anybody tries chat then please share your experiences in the comments below.

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P
P

They gave me nothing on Gold card which I’ve had since 2016 and never got a retention offer before.

Gaurav
Gaurav

is there some where you can read the language of these retention offers? The last time we did one from my wife the agent said you had to keep the card open for the year (which I had not heard before) when talking about the offer but I don’t remember him saying anything to that aspect when reading the disclosure. Anyone have any insight about this?

Celery
Celery

You have to keep the card for a year if you want the retention offer, otherwise it will be clawed back. If you change your mind and no longer want the offer, you can cancel

Gaurav
Gaurav

Interesting. Do you know i fthis is new? I’ve definitely gotten offers in the past, met the requirements and sometimes closed the account later without clawbacks.

David
David

Called this afternoon and got offered 30k MR for no spend on my PRG. Longtime member and spent over $100k last year across personal and corp. cards

Andrew
Andrew

I called last week for the PRG and they offered me nothing

Scarlett
Scarlett

I just asked for available retention offers on my Biz Plat. Said I was considering cancelling. Rep told me to call in.

dayTradeIt
dayTradeIt

Amex retention offers have fine print making you keep the card for a year, right? Or clawback…

So the offer has to be worth paying AF.

Robert
Robert

Amex (and Citi) are also doing product changes via chat.

AS
AS

I thought Citi requiring you to call for PC, I done that few years ago, when does it changed? Is it a policy change due to the pandemic?

Robert
Robert

Not sure when it changed, but I was able to downgrade the Prestige to Rewards+ via chat (they even asked which card I was looking to convert to). Handled very quickly, they put the disclaimers in the chat and needed me to reply that I agreed. Still takes awhile to finalize the product change, but I got a refund of the annual fee as of the date of the downgrade.

Keeb
Keeb

I’m not sure but I did a change from aa plat to milesup via chat back in April / may.

AS
AS

A DP not so relevant, I received retention offer on Business Gold via chat 1 years ago, it’s probably not a good offer because I didn’t took it, I did marked down that I spent ~$10,000 on that card.

crimson
crimson

June plat 1st renewal retention via chat – asked to close, offered 50k mr w/o spending

open – Feb spent 12k/mo on amextravel, ~zero afterward

Bruce
Bruce

Just started a chat with AmEx to request an a retention offer for my Bonvoy card. He said specifically that retention offers could only be made though their phone reps because they need a verbal consent. and he directed me to call the (800) 528-4800 retention number.

PoorChurner
PoorChurner

Did you call and get one? I tried multiple times for my Bonvoy card and nothing. They just told me that it comes with an annual night and extra point on groceries through July but I pushed back saying I can’t use the night because of a virus floating around.

anotherPoorChurner
anotherPoorChurner

the same happened to me for the same card

Burton

Same number provided in chat for Hilton Business Card, no offers available when called. It’s my only Amex so the $50 spend local bonuses plus priority passes are probably enough to pay the fee one more year.