Posted by Chuck on July 12, 2019
Credit Cards

Published on July 12th, 2019 | by Chuck

33

American Express Revamps Their ‘Rewards’ Tracking Portal And It’s Beautiful

American Express has redesigned their Rewards portal. The new design allows users to easily see how many points are pending from recent purchases. They allow you to see combined points from all cards or to drill it down by the card and the authorized user.

You can access the Rewards portal from within your Amex login or at this direct link (login required).

The rewards detail showing for pending points is terrific! And it’s all done on a line by line basis, with clarity on which merchant is earning bonus rewards. Cashback cards never had the ability to see line by line detail, and even points cards weren’t always easy to see the pending points information.

It’s now easy to test out a retailer and know immediately whether it earns a bonus or not. I also like that there’s a single, uniform portal for cashback and points cards.

 

 

A few things that need improvement:

  • While points cards show pending details, cashback cards do not. They only show the line-by-line information from two statements ago and prior. There still is some improvement on that end as it shows your overall ‘Pending’ cashback, just doesn’t show the line by line detail.
  • They only show 12 month of history on points cards and 6 months of history on cashback cards. I wish they show more.
  • I wish they allowed a ‘year to date’ view and ‘past 12 months’ view.
  • I wish they totaled out each months earnings.

This move comes along with Amex switching their system so that Membership Rewards points are issued after statement closes and payment, more on that in this post.

Hat tip to reader Mark



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Eli
Eli

Does it include a “points pending clawback” tracker as well?

Munchy
Munchy

They used to offer it, but clawed that back as well

Mark
Mark

Thanks for the writeup on this. The old view looked like it was from the 90s. Improvements still needed as you mentioned, though this is a major step up. Nice to have points post faster as well.

K.M.
K.M.

I noticed this change last night, it’s awesome!

Parts Unknown
Parts Unknown

MR now also post to account on receipt of statement payment, instead of the month after. You know, unless they get clawed back…. 🙄

Karim
Karim

This looks great. I’m hoping BGR 4x top categories are posting normally without a call to Amex or a 1 month delay.

DB
DB

What does the JR mean?

eleboson
eleboson

That’s the initial of AU

-G-
-G-

That denotes purchases made on an AU card. In this case, ‘JR’ is the AU’s initials.

Anonymous
Anonymous

Is it still possible to tell which card the points came from?

Celia
Celia

My cash card doesn’t show the overall pending, just the way it has been with the earned line by line. Would love any pending, even the overall.

YoniPDX
YoniPDX

Now Amex just needs to revamp Airline incidentals as a Universal Travel credit and get with the rest of the issuers, no more of the GC crap and one airline BS. ( Yeah I know that some of us umm.. err them monetized and tripled dipped the hell out of them).

That said Platinum card needs to compete with other High AF cards beyond 5x travel/hotels (as I take 3X UR over 5X MR for better Travel insurance when I pay full price or just taxes on award or fuel fees.) Uber ride credits or uber eats are worth 2/3rd what they were because of junk fees and price hikes. PPS is loosing tremendous value for some, esp if your near AS hubs or domestic airports that only had food.

Platinum is almost a sock drawer card.

kcihtred2
kcihtred2

“no more of the GC crap and one airline BS.”

Well seems like they got rid of the GC crap.

Chase-ing UR points
Chase-ing UR points

Chuck card numbers are visible in the pic

Blue
Blue

Only thing I’ve noticed is that the Pending Points and Available on Payment summary numbers don’t correlate with any combination of numbers shown below.

M.
M.

I can’t find the points earned from Amex offer, AU offer, and welcome bonus when I just wanted to have a check. I don’t think a better look of the interface can make up for the disappearance of all this info

qmc
qmc

If you want to see the old interface for something, the rewards.americanexpress link is still in the (logged in) = Menu -> rewards -> point summary

m.
m.

Thanks! This is very helpful. I downloaded the full history for my record in case it disappears as well

Stephen
Stephen

Just wanted to add, that when you reach out to amex to request a points adjustment for missing accelerated rewards, and it’s approved, they don’t just give you the points, they update the system so that any future spending there will track correctly.

CM

There’s little, if anything, beautiful about the new portal. Print page doesn’t work, only 15 records show up at a time (especially ridiculous now that every single purchase is a separate record), only 11 full months of history are available (prior portal, which no longer appears to be linked from anywhere, but is still available through a direct URL, doesn’t seem to have any limits on the number of years to see at a time, and printing out of it works great, too).

The only benefit of the new portal is that it lists which card the referral bonus is coming from. In all other aspects, it’s a huge downgrade.

René
René

> Print page doesn’t work

It works in IE8 and prior. 😛

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