Multiple r/churning members report getting checks in the mail for referral credits which didn’t credit properly.
Dear xxxxxx
We are writing because we’ve enclosed a check to refund your account. Making sure you know about any mistakes we find is important, so we’d like to explain what happened and what we did about it.
We were unable to issue some of your Reward Dollars Because of a technical error, we didn’t issue the Reward Dollars you earned for ore or more referrals that you made through our Member Get Member’ program. We apologize for any impacts this error may have caused.
We’ve enclosed a check to reimburse those Reward Dollars To make things right, we’ve enclosed a check as reimbursement for the value of these Reward Dollars you should have received. Please treat this check as you would a personal check, and deposit or cash It within 180 days of the date it was Issued.
We’re here for you Thank you for understanding. If you have questions, please visit americanexpress.com/contactus to find FAQs and ways to reach us.
Sincerely.
American Express Customer Care
It’s not always possible to track when you referral link was used or not, so keep an eye out for a check in the mail.
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