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44 Comments
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Charlene
Charlene (@guest_2038035)
April 4, 2025 11:50

Link to offer is now 404.

Churnelius Caesar
Churnelius Caesar (@guest_2006940)
February 18, 2025 13:22

Denied due to Chex. They also mentioned my credit score was too low (700), which sounds like they ran a hard inquiry on me too, crap.

PeekyBee
PeekyBee (@guest_1993372)
January 29, 2025 08:18

11/14/2024 Applied for account online
11/21/2024 Account is open
11/21/2024 Opening deposit posted
11/26/2024 DD Treasury Direct $500+
11/29/2024 Increased balance to $5,000+
11/24/2024 DD Treasury Direct $500+
1/26/2025 SM inquiring about bonus status
1/27/2025 Received a phone call confirming eligibility for bonus and that it will manually posted
1/27/2025 $300 Bonus is posted as “Checking Bonus $300”

Jessica
Jessica (@guest_1955646)
November 20, 2024 13:22

Pathetic small credit union. Applied in person and was declined because of Chex, even though I could prove my identity in person and was local.

Charlene
Charlene (@guest_1954858)
November 19, 2024 12:44

Applied 11/19. In state. After the screen to input DL# and answer ID verification, received the error “Transaction Declined” with a phone number to call.

Karl
Karl (@guest_1952310)
November 15, 2024 14:55

Banterra Bank softed my (frozen) Chex the day after I applied. But they haven’t asked me to unfreeze it and haven’t sent a denial. Did they hard pull anyone’s Chex?

I asked if they needed more information or documents. That usually elicits a request to thaw Chex if they want it. But now I get the “outside business hours” reply to chat/text during their normal business hours.

Normal business hours are “8am-4pm CST” which a weird time zone for AZ and weird hours for CST too. As if they’re a bank headquartered in the East, pretending they are a bank headquartered in the Midwest which is pretending to be in AZ.

Strange bank.

Bedu
Bedu (@guest_1952327)
November 15, 2024 15:06

I just checked and Banterra bank soft pulled my Chex as well. No point since Banterra is very Chex sensitive

Eric 🔗
Eric 🔗 (@guest_1952634)
November 15, 2024 20:56

Was your Chex report frozen? If so, it wasn’t actually a “soft” pull. It was them attempting (and failing) to do a “hard” pull on your Chex.

Bedu
Bedu (@guest_1952708)
November 15, 2024 23:05

Yeah I forgot to mention Chex was frozen which is why it was a “soft” pull. Would have likely been hard pull if not frozen

PeekyBee
PeekyBee (@guest_1952855)
November 16, 2024 09:11

They did a hard pull on my Chex. I applied on 11/15/24. No word from them after the confirmation email.

PeekyBee
PeekyBee (@guest_1956325)
November 21, 2024 13:10

Update.
11/14 submitted application & inquired via Chat if I was in footprint
11/15 Rec’d response to Chat saying yes. Chex pulled
11/24 my account is officially open and pending bank approval message is no longer seen when logged in. (edited to add more details)

Bedu
Bedu (@guest_1956338)
November 21, 2024 13:19

What were your Chex stats?

PeekyBee
PeekyBee (@guest_1957836)
November 23, 2024 17:29

Bedu
Chex:
3mo 1
6mo 6
12mo 13
18mo 21
24mo 44
BigBonusBeast 🔗
Yes in-state

BigBonusBeast 🔗
BigBonusBeast 🔗 (@guest_1957379)
November 22, 2024 20:38

PeekyBee Are you in-state or OOS?

PeekyBee
PeekyBee (@guest_1952067)
November 15, 2024 10:45

Before I submitted the application for Sun Canyon, I saw there was a chat feature, so I opened it and submitted a chat and said I lived in AZ and asked if I was allowed to open an account with Sun Canyon. Then, after I submitted the chat, I got the mesg that they weren’t open and someone would respond. I got a reply to my chat today and it said:
“Sun Canyon can accept an applicant from all us states Except: NY, NJ, and CA. Once an application is submitted it will be manually reviewed. If the application is accepted you will be contacted by a member of the Sun Canyon team.”
It seems the offer is not limited to AZ. So far, I can still log in.  William Charles

Eric 🔗
Eric 🔗 (@guest_1952608)
November 15, 2024 20:19

☹ at “Except: NY, NJ, and CA.”.

Bedu
Bedu (@guest_1949885)
November 12, 2024 19:25

IL DP:
Applied with Chex frozen. Went all the way to bank pending approval. Tried to login today and user/pass doesn’t work. No email of denial or anything

OverUnity
OverUnity (@guest_1952158)
November 15, 2024 12:41

Same issue here. Opened the account, and it allowed me to create online user/password and I was able to login in for several days. Then today I logged in to check whether my opening deposit of $50 had posted to the account or not, but got the ‘invalid user name or password’ error. No rejection email received. I’m in State.

Bedu
Bedu (@guest_1952226)
November 15, 2024 13:53

It’s been a few days and still no communication. Still says invalid user/pass. No reason to see that account is approved. I wonder what they use to determine approval/denial

favo🔗
favo🔗 (@guest_1952245)
November 15, 2024 14:05

I called CS asking about the application status, they told me if there was no welcome email after the confirmation email then it meant a denial. They said they won’t necessarily send out an official denial notice.

Eric 🔗
Eric 🔗 (@guest_1952630)
November 15, 2024 20:50

That’s the same way that Parke handles things. NBG knows exactly what I’m talking about. 😠

Sammy
Sammy (@guest_1953373)
November 17, 2024 11:50

A week later and a handwritten addressed letter did come in the mail for Sun Canyon on the denial with the reason being # of inquiries on Chex and Credit Report. Definitely not being able to login is a confirmation of a denial by the bank.

Karl
Karl (@guest_1948387)
November 10, 2024 15:46

Per CSR, there is no promo code. You just have to apply from the offer page.

There is no hard pull on EQ, EX, or TU. I thawed them all before I applied. Chex was frozen but they didn’t try to pull it. There was no soft. At least not yet but my account is still in limbo.

I applied on 11/6 and set up online banking. Received account# and my $50 opening deposit appeared in transactions. There was a notation saying “pending bank approval”.

Next I received an Online Account Confirmation email:

Be on the lookout for a welcome email from our Customer Care team” and a Confirmation Code.

The next morning (11/7) my login stopped working. I tried getting back to the application and/or online banking with my Confirmation Code but it returns “an unexpected error has occurred”.

I applied the day before John R but I haven’t gotten a denial email. I haven’t gotten the welcome email they said to watch for either.

This bank is a division of Banterra Bank so you might have good chance outside AZ if you’re in the Banterra footprint. I’m outside both.

John R🔗
John R🔗 (@guest_1948302)
November 10, 2024 12:40

I had the same experience as Sammy and Peek.
Applied OOS, was able to immediately log in to online banking where there was an account number and a heading saying “Pending bank approval.”
Few hours later, got a denial email and login no longer worked (Subj: “Application Status”, “Thank you for your interest in Sun Canyon Bank. Unfortunately, we were unable to complete your request.”)
Credit was frozen, Chex unfrozen but no pull.

Peek
Peek (@guest_1948410)
November 10, 2024 16:34

No denial email for me yet.

Karl
Karl (@guest_1948441)
November 10, 2024 17:35

No denial for me yet.

I got an Online Account Confirmation email instead, with a confirmation code “to use in your communications with us”.

The confirmation code doesn’t work online outside banking hours. Maybe it would work in chat but I’d rather not talk to a human because they’re unpredictable.

I still haven’t gotten the 2nd email they told me to watch for (the “welcome email”) but I only applied last Wednesday.