85
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
dan
dan

anyone knows what ACH push work as DD? TIA

persona
persona

Applied and the account was opened on May 24th, but the problem is, the initial fund was NEVER charged on my credit card….. I have to call them again and again but that’s totally useless…. Hope they can process all of these before then end of this month……

Eric
Eric

Do you have more than 3 Chex inquiries in the past year? How much did you fund with?

Joshua H.
Joshua H.

This link shows ‘We’re sorry, the page you requested no longer exists.’

Sam
Sam

Don’t worry they’ll bring it back when they decide its better to not hold consumer’s funds for weeks on end and falsely advertise.

Eric
Eric

If I fund my account with less than $1500 am I still likely to get my account closed? I have opened much more than 3 checking accounts in the past 12 months.

sam
sam

You’re welcome to try. I opened with 1455 and it still got declined after they held the money for half a month. They probably would have held it even longer had I not called them.

Eric
Eric

Do you think opening with only $500 would make any difference?

Charles
Charles

I used the link posted previously to check application status. On that page there is a secure message function. I used that to tell them to cancel my application and refund my credit card. I included in the message that if I did not get a response within 2 business days I would initiate complaints with CFPB, NCUA, BBB and dispute the charge with Citi. I got a response the next business day. I got the charge refunded today – 3rd business day after the initial message. All this after my 50k TYP posted. Don’t care about the bonus. I only wanted to meet the spend anyway.

sam
sam

According to the above link I’m “declined”. Spoke to a rep on Thursday (not a very long hold time at all) and she said she’d be email me my account number. Guess they had a change of heart? Complaint out to CFPB who forwarded it to the NCUA and the OCC. I say let the complaints stack up…Maybe they won’t pull this stunt again.

Eddy
Eddy

Just got “the email” yesterday. I agree it’s kinda messed up to hold someone’s money for a month and then decline them. But since the acct was never open (unlike the Seacoast debacle), I don’t think we have a case. Banks aren’t required to publish HP limits.

I’ll probably gently implore them to reconsider and then call it a day.

Is your acct open now after speaking to the rep?

Sam
Sam

I haven’t got an email at all declining me. I’ve sent 2 “secure” messages asking why I was declined with no response. I talked to them on 6/9. It showed as declined on 6/11. My card was refunded on 6/13.(Charged back on 5/25). I think we have plenty a case as to why their system did not auto reject the application then instead of charging a card and holding it. I shouldn’t have called at all and seen how long they’d let it go on. 2 weeks is far too long as it is. They ARE required to make funds available in a reasonable amount of time. Oh, is it a new account? Well its not really a “new account” is it, when the application is declined. This is not some manual review where they said “oh well, the person only closed a single bank account with $49.00 outstanding”, ok. They have a clear limit-(I won’t link to a competitor) on the MaximizingMoney page someone apparently was told the limit was 3 inquiries in the last year from Chartway. Anyone get that letter/email? Someone that closed a bank account with a negative balance perhaps should have an idea they would have problems after being told about Chex. Individuals with perfect credit, valid forms of ID and no derogatory marks should not assume “well I opened several accounts, that must be why” with no means of verification. Yet another case of banks trying to use “federal laws” to support their own profit activities and twist them when they can.Maybe I’ll apply again and see what they do. It’s not about “having a case”. Its about wasting our time and failing to advertise their promotion in accordance with their practiced policies. BBB complaint next when I get a moment and reason for the denial. Write enough of them all and you’ll find you can copy/past and change the dates. Waste the time some bank employee could be using to respond to the bank’s “more serious” violations on responding to your complaints!

Sam
Sam

*no means of verification to correct a pending/decline/suspicious alert And to those who say “normal people don’t open that many accounts”….what about retirees still doing CD ladders, people organizing their finances with an online checking, savings, brokerage checking, closer bank branch, add to joint account. Inquiries can add up quickly. My guess is they have a list of other bank promotions and use that to hold our money while they “verify”. If they see its “no promo” banks, its probably fine with them.

Phong

Anyone know the best number to call them at? Looks like my account went to manual review. I’d like my $1500 back lol.

Cali
Cali

Account opened on 24th of May. No communication from bank since then.
Opened a dispute with my bank to refund $1500 following by a three way calling with this organization.

Tim
Tim

UPDATE: I received my refund to my card today. It took the 5 days they promised in the email.

sam
sam

Sounds like everyone needs to complain to CFPB. I think its false advertising not to put in the fine print that they will not accept people with a certain number of chex inquries, and that they say its due to “possible fraud” when they are provided with(or able to require) several pieces of identifying documents to prove the customer’s identity. Chartway thinks they can get a free loan from consumers while they “get around to sometime maybe” refunding their cards when their system could have just rejected people with many inquiries who ignored the proper advertisement. I’m not calling yet. Opened May 24th in evening with less than max CC funding. No denials via email or elsewhere, but no account number or information either. If I call and get the run around for 10 minutes, I’m submitting a complaint followed by a dispute.

Blake
Blake

Go back into the account status page when you were initially approved. The status should have changed from “Approved” to “Pending.” If that’s the case, you were denied and your application is going through a manual review process. Your money is probably just sitting there until you take action.

sam
sam

I don’t see a link anywhere on the website to get to a status page. Neither of the two emails I was sent had links to check the application status either. I didn’t save the link to any page of the application process.

Blake
Blake
sam
sam

Thank you! Pending, with no verified email. I’m going to take the wait and see approach then attempt to call once, most likely followed by the complaints.