Posted by William Charles on May 17, 2019
Credit Cards

Published on May 17th, 2019 | by William Charles

43

Citi Cracking Down On Matching Offers

Over the last few weeks/month a number of readers have reported it is becoming increasingly difficult to match sign up bonuses with Citi. Previously it was extremely easy and reps were even matching to targeted offers. The only real restriction was that they would only add a maximum of an extra 20,000 points.

It’s still possible to match, but some representatives are now requesting evidence of a physical mailer for targeted offers and other reps are outright refusing it. That’s not to say that everybody is running into these issues, just that it’s not as easy as it once was. For more information on matching with different credit card issuers, read this post.

Hat tip to Aaron M & other readers bringing this to my attention.



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blerb795
blerb795

+1, I’ve given up after getting denied every time trying to match a 50k AA mailer to 60, 65, or 70k for the last 2 months

Ryan thompson
Ryan thompson

When SM went down and you had to backdoor SM, they had a special CSR team call in response to your messages. If you contact that same group they will still process the match.

Beth
Beth

How do you.contact that group?? I just got an AA card and did the 40000 points with $250 AA credit and was hoping to get it matched to 60,000. I’m literally waiting on my card to arrive in the mail.

enigma
enigma

how do you reach the special CSR team?

Andrew
Andrew

Don’t happen to have their contact do you?

Rich S
Rich S

Please don’t share this on public forums. You’re just going to get the last thing working killed.

Brian
Brian

+1, and I’m not even in the loop. Respect the game.

Fay
Fay

Greed

MarcoPolo
MarcoPolo

Looks like the gravy train is coming to a stop.

el_pistolero
el_pistolero

i got declined twice

Leo
Leo

Got matched last week, but needed to send in the physical card.

Vic
Vic

What offer did you match to and from?

Mike
Mike

2 matches (60 – 65K ) Posted for us this week

Stop fucking trying to match
Stop fucking trying to match

Stop asking. The insistence for extra points will end this for all of us. Take your miles and be happy. Everyone is being greedy

Nathan
Nathan

I tried to match 50k Aadvantage to 60k. They said no. I pressed and they offered 4k as a “goodwill gesture.”

Stryker
Stryker

Might be plain luck for me. Every single time Citi reps have matched my 60K/65K miles offer to 75K. I have received the extra 10K/15K without a hitch.

Vic
Vic

When was your last successful match?

Stryker
Stryker

2 weeks ago.

Rick
Rick

Called in and no luck. The CSR contacted the marketing department and requested the mailer from me which I don’t have. A week later I got a letter from Citi marketing department saying that they won’t match.

Hsteven
Hsteven

Get denied twice. Need to show the targeted offer. Even not will to match the public 65k offer. Sad

Charles
Charles

Was told by supervisor they changed terms with AA on May 1st about matching. Not sure if that’s b.s. or not.

Hi
Hi

Try escalating it to the CEO next time. That will definitely help.

eclipsor
eclipsor

better yet let’s just go to their board about this

charles
charles

So I shouldn’t be trying to do legit matches is what you’re telling me?

JT
JT

Why is it that that representative have different responses?

WR2
WR2

I still have not been denied, knock on wood, most recently last month. My process is never to reference a specific offer, but just say “my friend received an offer 15k higher than mine, can I be matched to that offer?”

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