In June 2019 Mastercard announced a new program called ‘True Name‘, this allows transgender and non-binary people to change the name on their credit, debit or prepaid card to reflect their true identity. Today Citi has announced that Citi cardholders will be able to use this new feature effectively immediately to request a new card, which displays their chosen identity. In the coming weeks customers will also be able to be serviced by their chosen name when calling customer service and on mobile/online.
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