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248 Comments
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Count de Monet
Count de Monet (@guest_2105462)
July 24, 2025 12:37

Got a SM that they closed my account, hat been zero balance for three months.

Maya
Maya (@guest_2103602)
July 21, 2025 14:06

Received an email that Independent Financial was merged with SouthState.

Also is it churnable? I wonder if I should keep this account.

Doc
Doc (@guest_1993826)
January 29, 2025 21:20

Has anyone received a 1099, either online or in the mail? I closed my account in the fall but can still sign in. However, it pops up an error screen if I try to go to the statements page. I haven’t received anything in the mail yet, either.

Doc
Doc (@guest_1996825)
February 3, 2025 12:28

Their customer service just confirmed on the phone they sent out 1099INTs in the mail on 1/30. I haven’t received mine yet.

DJen
DJen (@guest_2000402)
February 7, 2025 21:39

Have you received yours yet?

Doc
Doc (@guest_2006892)
February 18, 2025 12:34

Never ended up receiving it. I just called them again, and customer service said one wasn’t issued for my account since I didn’t have > $10 in interest. Sounds like they don’t count the bonus as int or misc.

Sam Y
Sam Y (@guest_2003519)
February 13, 2025 01:41

Nothing yet on the 12th.

David
David (@guest_1977305)
January 1, 2025 10:49

what is the easy way to close the account. (is online chat working?) I assume there is no early account termination

Victor
Victor (@guest_1988640)
January 20, 2025 11:09

They closed my account after zero balance for a few months

aqua
aqua (@guest_1969979)
December 14, 2024 17:13

Wise worked for DD

Steve D.
Steve D. (@guest_1945261)
November 5, 2024 20:49

Called CS today after 120 period (following real DD) elapsed with no bonus. Agent said I didn’t meet the requirements because I had $1 in the account and I had withdrawn my DD the day after it posted. I replied the terms don’t stipulate how long funds must remain in the account. She escalated to a supervisor. Has anyone else had this problem?

NDrew
NDrew (@guest_1949566)
November 12, 2024 10:38

That’s definitely not true. I also withdrew my DD immediately after receiving it (leaving $1 in the account) and received my bonus, plus like you said, the terms don’t stipulate a holding period. Hope you were able to get this resolved.

Mark
Mark (@guest_1937708)
October 24, 2024 13:34

1-Jun-24 – Opened Account
15-Jul-24 – $1500 Real DD
29-Sep-24 – 120 Days since account open, no bonus posted
18-Oct-24 – Called 800* customer care number, they mentioned some issue in the backend and that he would send a note to the back office to have the bonus posted and to call back the following Wednesday if not posted
23-Oct-24 – Called 800* again and this rep looked into it and again assured me I qualified and that she would notify the back office to post the bonus
23-Oct-24 – $300 Bonus posted.

Overall a pretty terrible bank experience from opening to bonus post – I was also impacted as others were with the account being thrown into a -$1,000,000 balance or something crazy like that and the only way to resolve it was to go to a branch physically to provide an ID; the bonus not posting until I followed up twice with customer service is the cherry on top.

SP
SP (@guest_1930495)
October 11, 2024 13:33

1-Jun-24 – Opened Account
15-Jul-24 – $1505 Real DD
2-Oct-24 – 120 Days since account open
8-Oct-24 – Called 800* customer care number, they mentioned some issue in the backend and will be corrected in couple of days. I also sent a secure message, but both did not work
10-Oct-24 – Called 800* again and this rep did some research and said she will contact the nearby local branch and ask them to verify and process the bonus.
11-Oct-24 – $300 Bonus posted.

PaulinTexas
PaulinTexas (@guest_1922805)
October 1, 2024 15:10

DP:

05/31 – Opened Account – funded $25 with bank transfer
06/04 – Push $1,500 to TD
06/07 – Push $1,500 from TD
06/10 – Pull $1,500 to external bank
09/28 – 120 days since account opened
10/01 – Called CS – $300 manual credit will be deposited in 2/3 days

Once the bonus posts I will pull all funds and close the account.

I didn’t have the issue of a locked account, as many have reported. I used Plaid to connect (no trial deposits) and I pushed/pulled from external accounts.

If you haven’t gotten your bonus & it’s been more than 120 days – call. The requirements we’re pretty easy and you shouldn’t have a problem getting the bonus.

Anuj
Anuj (@guest_1924639)
October 3, 2024 15:31

PaulinTexas: Did you get the bonus? Did you call the branch or the general customer care number 800.460.6634? Thanks!

PaulinTexas
PaulinTexas (@guest_1924654)
October 3, 2024 15:45

Anuj Yes, I got the bonus the next day & have pulled all my funds. Yes, I called the 800 number. Talked to CS initially, then they transferred me to financial services & that agent had to research so, I provided the Promo Code 300PCD2404 to help. Got a call back – the agent contacted their back office who said they would manually credit the account.

Maybe your process will be faster 🙂

Anuj
Anuj (@guest_1925532)
October 4, 2024 11:42

Thanks PaulinTexas – My bonus was posted today. I directly contacted the nearest branch yesterday via email.

SP
SP (@guest_1929655)
October 10, 2024 12:43

Where can we find the branch email

Anuj
Anuj (@guest_1929747)
October 10, 2024 14:35
  SP

You can call the branch directly. Look for the phone number on Google Maps and ask for an email.

JimmytheGreek
JimmytheGreek (@guest_1926157)
October 5, 2024 10:46

Did you really contact customer service knowing you were faking DD? You’re not playing by the rules Paul in Texas. Shame shame shame.

PaulinTexas
PaulinTexas (@guest_1926267)
October 5, 2024 14:52

JimmytheGreek Absolutely no shame here. Apparently, you didn’t read the deposit requirements very close. A qualifying Direct Deposit also includes “…or other regular income.” Although I’m sure you could nit-pick that too. Regardless, I still would have contacted CS.

I’m curious, why did you feel the need to call me out?

JimmytheGreek
JimmytheGreek (@guest_1940960)
October 30, 2024 10:21

Pauline, quit acting so obtuse. You know you’re in the wrong. You’re going to ruin it for others. Please don’t reply to this post and STOP CALLING THE BANK when faking a DD. Thank you!

PaulinTexas
PaulinTexas (@guest_1941109)
October 30, 2024 13:45

JimmytheGreek Shame, shame, shame…

vik
vik (@guest_1919800)
September 26, 2024 12:55

opened account on June 4th. Multiple DD’s. No bonus yet. Going to wait until next week.