American Express announced that the DFW Centurion lounge would be closed for renovations from July 24th until August 14th on short notice. The timing was peculiar based on the fact that American Express had previously announced that they would be opening a new centurion lounge at DFW (originally scheduled for the first half of 2018). American Express has now come out and stated that the existing lounge won’t reopen at all and cardholders will need to wait for the new lounge to open sometime in October. American Express provided the following official statement:
Due to additional maintenance needed in our current DFW Centurion Lounge location, we will not be reopening this space. However, we look forward to welcoming Card Members into our new expanded Centurion Lounge location in DFW airport in early October, which will be located across from Gate D12 (near the Starbucks and Duty Free). We apologize for any inconvenience.
Platinum & Centurion cardholders do get complimentary Priority Pass lounge access, but the options at DFW are truly awful. You have the option of minute suites in terminal A & D, you’re limited to a one hour stay and there is no food/beverages provided. You also have The Club at DFW in terminal D except that normal lounge is also currently closed and they currently have a temporary lounge that is best described underwhelming bordering on useless. I understand that construction delays happen and American Express would have certainly tried their best to get the new lounge opened and likely don’t want to pour resources into the old lounge but it is frustrating for cardholders that have trips/lay-overs planned out of DFW and were counting on the Centurion lounge being available. A sensible compromise would be offering some type of food/beverage credit until the new lounge is opened, unfortunately American Express seems uninterested in trying to meet cardholders in the middle.
