Posted by Chuck on February 10, 2019
Credit Cards

Published on February 10th, 2019 | by Chuck

18

Does Downgrading Citi Prestige to Preferred Reset the 24 Month Bonus Clock? Maybe

Whenever there’s a post about Citi credit card bonuses, people inevitably ask in the comments:

If I downgrade my Citi Prestige or Premier card to a Preferred card, does that reset my 24 month bonus clock?

Short answer: More likely is that you’ll be fine and it won’t reset your clock, but that’s not at all guaranteed.

The official word is that it depends on whether you get a new account number or not. Trouble is, you won’t necessarily know if you will or won’t get a new number at time of product change. (You can ask the rep, but I wouldn’t rely on that as foolproof.) Truth be told, even if you do get a new account number, we’ve heard of at least one report indicating that you’ll get the bonus anyway. This is especially true with product changes within the same family.

We’ve addressed this issue many times before, but since this specific scenario of Prestige/Premier to Preferred/Rewards+ comes up most often, I decided to write up a more concise post since some people get bogged down when reading details and are left confused, this hopefully makes it easier.

The scenario of Prestige > Preferred comes up for just about anyone who signs up primarily for the sake of the signup bonus: you get the Prestige bonus, keep the card for one year, then you want to downgrade at the end of the year so as not to reset your 24 month clock. Same question comes up with other cards, but most common is the ThankYou Prestige/Premier to Preferred/Rewards+ question. Again, according to the official word, if they give you a new card number, your clock gets reset.

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RMSMKE
RMSMKE

I was told by a Citi CSR that seemed very knowledgeable that a PC should not reset the clock because the account has not been opened or closed but rather changed. She said the applications department sometimes mistakes a PC as an opening or closing, but we should call in to contest that mistake.

Just my two cents worth.

Drew R
Drew R

Funny, I had literally the same conversation with a Citi rep yesterday who said the opposite. I opened a Prestige 06/2016, did a PC to preferred in 06/2017, and was told I wasn’t eligible until 06/2019 since they consider opening the Preferred a new account.

As usual, everything with Citi is YMMV.

sdsearch
sdsearch

Reps cannot check whether you are eligible for a bonus on a card you didn’t yet apply for. They’re just telling you their interpretation of the language, that’s all. I It means nothing more than someone else on the web telling you their interpretation of the language, in either case it’s just an interpretation.

Datapoints of actual applications are what matter.

MoreSun
MoreSun

Unfortunately just because a rep said it doesn’t mean the company will adhere to it.

The Man
The Man

Same topic:
I opened a Citi AA in January 2015. I converted the card to a DC in December 2017.
When I apply for another AA card, will Citi look at 2015 or 2017 as the open/closed date?
I’m a bit confused on this one.
Just want to make sure I get the bonus.

Churner
Churner

Ive heard different things – but if the credit card number has changed when downgraded, it is more than likely that the 2017 date will be looked at.

Blue
Blue

On the Premier, definitely call in for a fee waiver. I got an offer of $95 back for $1k month spend in each of the next 3 months.

Burton
Burton

3k of spend to get $95? Wouldn’t it be easier to just cancel the card to avoid the fee?

Blue
Blue

Let’s just say Premier is a good MS card.

Burton
Burton

I’m clearly missing something because mine has been gathering dust since I got the bonus.

ZC
ZC

Converted prestige to ATT, got new acc number. Opened premier at 22 month mark, completely forgot about having prestige. Got denies bonus. Protested and was denied initially after a 3 weeks investigation. went up the manager rank in retention dept, threat to close all my citi acc and citi investment acc. 60k deposited after 2 weeks.

Miles4Matt

Was that 22 months after the conversion from Prestige to ATT? Or 22 months after the initial credit card application for the Prestige?

I’m in a similar boat and trying to figure out when to apply for a new card.

Jim
Jim

Slightly different here. What happens to the points earned from my thank you premier card if I want to close or do product change to the thank you rewards card? I want to avoid $95 fee. But don’t want my points forfeited or be expired after certain months. Thanks

2kuripot
2kuripot

Two questions: 1) Does downgrading my Citi Preferred to Rewards+ make me lose my unredeemed Thank you rewards points?; 2) When I downgrade, can I qualify for current sign-up bonuses for the Rewards+ card? Thanks!

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