Everything You Wanted To Know About Total Rewards Free Atlantis Stay (Updated For 2019)

We’ve updated this post for 2019 as they have made some significant updates. For example the fine print does now state casino play is required ‘If you accept this offer and do not show any rated casino play, the Atlantis may charge you for some or all of your upfront complimentaries including rooms, food & drink, limos, etc.’. According to recent comments this hasn’t actually been enforced but it’s worth considering. Some other changes have been made as well (e.g off peak for Platinum now comes with $25 in slot play instead of a Casino pass)

For example Platinum members now get three free nights instead of just two and you no longer have to pay room taxes. There are also different tiers (e.g diamond 40k/80k and seven stars 150k and 500k) In addition they now have different offers depending if you stay during peak or off peak season.

One of the benefits of having Total Rewards Diamond and Seven Star status is that you can enjoy one complimentary stay at the Atlantis Paradise Island Bahamas resort.

Options

There are three different packages that you can book depending on your status level.

Gold

  • Special rates:
    • Beach Tower: $99 per night plus taxes & fees ($79 during off peak)

Platinum

  • Complimentary three night stay in the Beach Towers including hotel room taxes
  • Up to 2 additional nights at a Special Casino Rate of $65 per night plus taxes & fees
  • $25 free slot play (off peak only)
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools

Diamond 15k

  • Complimentary four night stay in the Beach Towers including hotel room taxes (off peak gets four night at in The Royal)
  • Up to 2 additional nights at a Special Casino Rate of $65 per night plus taxes & fees ($116 during off peak)
  • $100 free slot play
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools

Diamond 40k

  • Complimentary four night stay in the Royal Towers including hotel room taxes (or The Royal for off peak)
  • Up to 2 additional nights at a Special Casino Rate of $116 per night plus taxes & fees ($92/night for coral during off peak)
  • Complimentary daily resort fee and room taxes (off peak only)
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools
  • $100 free slot play

Diamond 80k

  • Complimentary four night stay in the Deluxe Ocean Suite in The Cove including hotel room taxes
  • Up to 2 additional nights at a Special Casino Rate of $151 per night plus taxes & fees ($116/night during off peak)
  • VIP Check-in at the Crescent Lounge in The Cove
  • $100 free slot play
  • Access to our adults-only ultra-pool with gaming pavilion
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools
  • $100 free slot play ($150 during off peak)
  • Complimentary daily resort fee and room taxes (off peak only)
  • Sun lounge check-in (during off peak)

Seven Stars 150k

  • Complimentary four night stay in the Deluxe Ocean Suite in The Cove including hotel room taxes
  • Up to 2 additional nights at a Special Casino Rate of $151 per night plus taxes & fees ($116/night during off peak)
  • $50 resort credit per night
  • Complimentary daily resort fee and room taxes
  • Crescent Lounge check-in at The Cove
  • Atlantis Casino Experience Pass
  • Access to our adults-only ultra-pool with gaming pavilion
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools
  • $200 free slot play
  • Daily resort fees waived

Seven Stars 500k

  • Complimentary four night stay in the Deluxe Ocean Suite in The Cove including hotel room taxes (reef studio suite during off peak)
  • Up to 2 additional nights at a Special Casino Rate of $151 per night plus taxes & fees ($193/night during off peak)
  • $150 resort credit per night
  • Crescent Lounge check-in at The Cove
  • Atlantis Casino Experience Pass
  • Access to our adults-only ultra-pool with gaming pavilion
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools
  • $250 free slot play
  • Daily resort fees waived
  • Room taxes waived
  • Maid gratuities paid

Seven Stars 1,000k

  • Complimentary four night stay in the Deluxe Ocean Suite in The Cove including hotel room taxes (reef studio suite during off peak)
  • Up to 2 additional nights at a Special Casino Rate of $151 per night plus taxes & fees ($193/night during off peak)
  • $250 resort credit per night
  • Crescent Lounge check-in at The Cove
  • Atlantis Casino Experience Pass
  • Access to our adults-only ultra-pool with gaming pavilion
  • Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools
  • $250 free slot play
  • Daily resort fees waived
  • Room taxes waived
  • Maid gratuities paid
  • Limo transportation to and from airport
  • Up to 4 complimentary nights on a 2nd room including hotel room taxes

How To Become Eligible

There are a few ways to easily get Platinum status without spending huge amounts with Total Rewards.

  1. Total Rewards Visa Card comes with Platinum status after first purchase in the first year and you maintain it when you spend $5,000+ in subsequent years
  2. Barclaycard Wyndham $75 annual fee card gives you Wyndham Platinum status. You can match this to Total Rewards Platinum status.
  3. Veterans and active duty military members receive Platinum status.

F.A.Q

Can you use the benefit yearly or only once?

Update: You can basically do the benefit once yearly. They might not offer it again in 2020 but if they do you should still be eligible.

My understanding is that this benefit can only be used once. The wording reads: ‘Since Total Rewards members can book ONE Atlantis package through January 31, 2018, wait to reserve if you think you might qualify for a higher package level later in the year!’ I guess if/when they extend the promotion for 2018 you might be able to do it again?

Is there any casino spend necessary?

The fine print now requires casino spend. Stating “If you accept this offer and do not show any rated casino play, the Atlantis may charge you for some or all of your upfront complimentaries including rooms, food & drink, limos, etc.”

How Much Are The Fees?

Update: As of 2018 it looks like the room charges are now waived as part of this offer. Looks like you’ll still need to pay the resort fee and gratuity though.

According to this post on DEM Flyers you need to pay the VAT on the room rate and resort fees and there is a mandatory gratuity. Break down of fees is as follows:

  • $6.99 (room charge) + $4.88 (VAT) [No longer charged?]
  • Gratuity ($5 per person)
  • $3.74 (resort fee VAT)

For a total of $15.61 per night plus an additional $5 per person per night. You also have to pay the resort fee of $49.95, this includes the following:

  • Wi-Fi in guest rooms and lobby areas for up four (4) devices
  • Access to Aquaventure, a one-of-a-kind 141 acre waterscape
  • Access to the Fitness Center:  Up to 2 persons per day per room
  • Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only.  Tennis, fitness classes and personal training sessions are not included.
  • Two (2) 12 oz. bottles of water daily per room.
  • Unlimited local phone calls
  • Access to the Atlantis Movie Theater
  • Resort Shuttle Service
  • In-Room Coffee and Tea
  • Casino Lessons

What’s It Like?

I have no idea, I have never been. I’d recommend reading this post by DEM Flyers. Food seems expensive.

Can you combine two bookings into one?

According to this comment you can.

Can I get this deal if I status matched/have zero tier credits?

Seems to be YMMV. For example:

  • Successful: 1,
  • Not successful: 1,

Our Verdict

As mentioned the DEM Flyers post on this is really fantastic. Personally I don’t really think this benefit is that valuable and I doubt I’d ever actually use it. Complimentary is deceptive when you start adding up all the fees and the high price of food in general.

 

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T
T

William Charles – I just called. Apparently this is going to be renewed for 2020, but instead of the Royal tower, off peak will be able to stay at the Coral tower for having Diamond Status. Peak season will stay the same with the Beach tower.

Mike
Mike

I really hope this isn’t the new policy. We just did it and said it wouldn’t be worth it if it were Beach or Coral. I really hope it’s not the case.

Judy jones
Judy jones

If I sign up for founders Card and that gives Diamond status, does that count with no tier credits? I am Platinum via the credit card and veteran, but looking for what Diamond might offer above the plat on the trip?

Ntg
Ntg

I just got matched to caesars diamond, Do I have to wait until February 2020 to book a stay for May 2020 since the caesars year restarts in February?

David
David

Yes, I’m in the same boat as you. Called in last week and the rep said right now they can only book for stays through Jan 31. I’m trying to book a stay for late Feb 2020!

Judy A Jones
Judy A Jones

One last question as this thread has been so helpful. How many people can the Platinum award be used for. I hate to go alone, and a friend has 2 kids and she cannot leave them at home, so other than the extra $5 a day gratuity that I read about, is there any problem bringing them along for 3-5 nights?

Kanka Mewada
Kanka Mewada

Anyone with recent experience on enforcement on 4 hour Casino Play waived?
I have upcoming stay coming for Christmas Week.
Also What is minimum bet requirement for 4 hour Casino play, if it is enforced?
I don’t think they will allow 4 hours of play on Penny Slots.
What is safe bet to play? Crap/Roulette/Slot Machines/BlackJack?
Is there way to track how many hours of play is left/completed?

Mike
Mike

Wondering why no one has recent answers on this. When I booked last month, they only mentioned playing for 4 hours. Nothing about rating play or how much or any minimums. Going early January.

Mike
Mike

Anybody?

Judy A Jones
Judy A Jones

Do they give you a card to track play like the Vegas casinos for slots? how do they track the 4 hours?

ej
ej

They give you a players card. My question is this, I have 2 reservations and I am gifting one to a friend. If for some reason I cant make it will my friend be able to check in without me? I will obviously call and add her as a second guest in advance. But I am wondering.

Judy A Jones
Judy A Jones

Thanks!

Joe L
Joe L

I booked back in the spring but had not received a confirmation email. Showing up next week and called the booking desk for my confirmation and the lady asked if I was told about the 4 hours minimum play and I said no. She sighed and then explained the requirement. In the email I received it is in the terms and conditions. I’m pasting them below. PS coming as a status Match diamond. our stay at Atlantis is subject to important legal terms and conditions that affect your legal rights and mandate disputes be resolved exclusively before a court in The Bahamas. Read carefully Atlantis’ Terms and Conditions which can be found at http://www.atlantisbahamas.com/terms. Complimentary offers are based on your previous level of casino play. If you are a new or inactive Atlantis casino guest, your upfront complimentaries are based on your rated play from your primary casino. If you redeem this complimentary offer, you are expected to play to the same level of casino play or greater. If you do not play or show reduced casino play, you may be charged for some or all of your upfront complimentaries including rooms, food & beverage, limos, etc. If you need additional clarification, please contact Casino VIP Services or your Player Development Executive. ****Customers receiving room reservations at a special casino rate must record 4 hours of rated play over the duration of their stay. If 4 hours of play is not generated, the special casino rate will be changed to the Casino promotional rate. The nightly promotional rates are: The Beach/The Coral $200, The Royal $300 and The Cove/The Reef $450. Additional room taxes and fees apply.***** Must be 18 years of age to gamble in the casino. Guests must be a minimum of 18 years of age and present valid ID and credit card at check-in for The Reef, The Royal, The Coral and The Beach. Guests must be a minimum of 21 years of age and present valid ID and credit card at check-in for The Cove. Guest’s valid ID must match the first and last name on the hotel reservation. If the guest whose name is on the reservation is not present at check-in, the room rate will be changed to the current rack rate. A credit card deposit is required at check-in. An authorization will be obtained on your credit card for the amount of any… Read more »

michaelr
michaelr

I reserved a room yesterday using a Total Rewards Diamond matched account and had zero issues doing so. I waited about 3 weeks after the account was requested before I called to reserve.

Below is a redacted confirmation email which outlines exactly what kind of extra charges to expect. It took about 24h for the email to arrive.

THE ROYAL: Waterview
Check-In: 01/XX/2020
Check-Out: 01/XX/2020
4 Nights, 5 Days
Check-In Time: 4:00 PM
Check-Out Time: 11:00 AM
Check In Location: Front Desk
1. Room: · 2. Adult(s)
Adult: MICHAEL R
· 2. Child(ren)

Taxes (including value added tax (VAT)), Levies and Surcharges:
Complimentary room night(s) will not be charged room taxes. Casino rate room night(s) will be charged a tax up to 24% of the daily room rate.Resort Fee:
$49.95 plus a $5.99 VAT charge per room per night. The resort fee will include the following services per room: ·Utility Fee ($17.15 per person per day)·Wi-Fi in guest rooms and lobby areas for up four (4) devices·Access to the Fitness Center daily for up to 2 persons ·Two (2) 12 oz. bottles of water daily·Unlimited local phone calls·Access to the Atlantis Movie theater ·Resort Shuttle Service

·In-Room Coffee and Tea

·Casino Gaming LessonsMandatory Gratuity:
$5 per person per dayThe Beach, The Coral & The Royal.
$6 per person per day The Cove.
$12-$18 per person per day in suites in all towers.
The Reef Atlantis rates vary by room type.Food & Beverage:
15% gratuity is automatically added to all checks

A 12% VAT charge will be applied to all goods and services consumed in the Bahamas, excluding certain casino complimentaries provided by the Atlantis other than limousines, Mandara Spa and third party retail (Non-Atlantis Owned).Room Reservations

Date
Room Rate Status
Room Rate

01/XX/2020
Complimentary Room
$0
01/XX/2020
Complimentary Room
$0
01/XX/2020
Complimentary Room
$0
01/XX/2020
Complimentary Room
$0

The Beach, The Coral, The Royal and The Reef additional guests 12 years of age and over will result in a $50 per person per night charge with a maximum room capacity of 4 adults and 1 child under the age of 4.

The Cove additional guests 12-17 years of age will result in a $50 per person per night charge with a maximum capacity of 4 people. Additional guests 18 years of age and over will result in a $75 per person per night charge with a maximum room capacity of 3 adults.

All room preferences and special requests are not guaranteed. Additional room reservations will be confirmed on separate e-mails.

Johnny
Johnny

We are leaving today after our 4 days diamond status match comp. They don’t even ask about casino play or enforce. Our total rate was around $270 but ended up with $1134 bill because of the restaurant drinks etc. Food is pretty pricey and this was for two. I gambled for maybe 3 hours and asked them to take something off my bill but they said it wasn’t enough. So good with me but I do not know how do they calculate play time. They converted my 3 hours casino play to 1.5 hours. Don’t know why and how. But anyways don’t stress they don’t ask for anything or require you to play for 4 hours. Enjoy!

Dario
Dario

Just got back from our 4 casino comp nights and I did not get charged any room fees after gambling only 1.5 hrs. Granted I do bet $50/hand on blackjack so maybe the $ amount I bet in that time helped??? Not sure how they measure as I came out $450 in the green at casino. I did not use my $100 free slot play.

David
David

So just stayed for 7 nights at beach from Wyndham diamond matching with 2 kids. Hotel is fine, wi fi decent, sound proof and AC works great. Towers are connected so feels a bit like Vegas. Dig is awesome and water park was blast for kids. Food on the hide side, but Anthony restaurant and Dunken Donuts for breakfast across street and much cheaper. On average, breakfast $25 and dinner $120 for family of 4. They do ENFORCE new 4 hours playing requirement and can track it so u actually bet. Can potentially lose much more during that time…. I never played and got significant push back when asking to waive $110 per night room charge saying I didn’t know 🙂 but they comp it anyways kind of randomly after saying they won’t….. I would plan to play if you go…

Ryan B
Ryan B

Can you give us a detailed summary of your check-out process? They said, something along the lines like “sorry sir you did not meet the required casino play” – but you pushed back and got them to waive the charges anyway? Without a single minute of play?