- Points will not be forfeited (expire) through December 31st, 2020. Normally they are forfeited if an account is inactive for 24 months
- Free night, suite upgrade and club lounge access awards that expire between March 1st and December 31st will be extended until December 31st, 2021. This applies to both existing awards and any earned through 2020. Awards that have already expired will be replaced on April 20th, 2020. All other awards will be updated by the 20th day of the month in which they would normally expire.
- Elite status will be extended through February 28th, 2022. No need to requalify. This should be reflected in your account no later than April 15th, 2020.
I personally think that Hyatt has handled COVID-19 the best out of any loyalty program so far. That doesn’t surprise me as they were probably my favorite loyalty program before this mess started. I’d implore readers to remember the programs that treated them well during this crisis and also remember those that treated them poorly.