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243 Comments
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AD
AD (@guest_2083525)
June 23, 2025 14:50

Does anyone have a copy of the terms they can share? Customer service is telling me that existing accounts are NOT eligible; must be a new account. This is obviously incorrect, as the terms state that it’s available for BOTH new and existing customers. But someone the PDF of the terms I printed just show up as a blank page because…of course they do.

AD
AD (@guest_2083527)
June 23, 2025 14:51
  AD

Ok, am I an idiot? Spoiler alert: probably… It looks like existing customers must open a new account. They also have to maintain the balance in their existing account. So I think I screwed the proverbial pooch on this one.

Celia 🔗
Celia 🔗 (@guest_2083551)
June 23, 2025 15:17
  AD

That is correct. New or existing users must open a new account for the bonus and, as you have discovered, must maintain existing balances in their current accounts from a specific date. I think the last one was a 4/13 date.

Bummer that happened to you, probably weren’t the only one. It’s one of those questions that was asked multiple times over the course of the last three bonus rounds.

AD
AD (@guest_2083559)
June 23, 2025 15:28

Darn. Thanks for the clarification! Oh well. Next time, I guess.

NBG
NBG (@guest_2043774)
April 14, 2025 13:46

delete – wrong thread

Sam Y
Sam Y (@guest_2026456)
March 19, 2025 12:20

Something of note. Left my $200 bonus account with $0 for 2 months or so, and it auto closed it today.

Just something if you want to close but don’t want to call them.

Lily
Lily (@guest_2027034)
March 20, 2025 04:32

That’s strange. My oldest account was opened 4 or 5 years ago and I had 0 balance for at least over a year so about 2 years ago I called them to close it, but they told me that it doesn’t have any fee even with 0 balance. So I decided to leave it open..

David :)
David :) (@guest_2008329)
February 20, 2025 02:34

Weird, my P2 already received both bonuses, but I haven’t received any.

  • 10/4/24 – Account opened online; ACH $100 to Live Oak
  • 10/29/24 – $20K posted via wire from external bank -$10 wire fee; account balance $20,090
  • no bonus as of 2/20/25 yet
Ben
Ben (@guest_2004451)
February 14, 2025 12:12

Live Oak $300 Personal Savings Bonus

  • 11/13/24 – Account opened online
  • 11/14/24 – $20K posted via ACH push from external bank
  • 2/12/25 – $300 bonus posted
Wayne
Wayne (@guest_2004061)
February 13, 2025 20:39

I just received my second bonus. $300 for the account opened with $20,000 11/14/24. Hopefully the third one pays out.

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 13, 2025 20:51

DP belongs over here, Wayne.

Wayne
Wayne (@guest_2004197)
February 14, 2025 05:08
Truckee
Truckee (@guest_2004059)
February 13, 2025 20:36

They refused to credit $200 for the October 2024 promotion since they claimed existing customer with existing savings accounts must still open a new savings account to qualify even with all the other requirements met. Looking at the listing’s promotional fine print, I don’t see that requirement anyway for existing customers. 

William Charles / All – Any suggestion on how to get Live Oak to reverse their decision? I’ve already escalated to a supposedly supervisor. Thanks!

Gadget 🕵️‍♂️ Bank Bonus Geek 🔗
February 13, 2025 20:49

Existing customers had to meet all requirements… including all the 3rd – 5th bullets that mention opening a new account:

  • Opening of a new account will be subject to approval by Live Oak Banking Company in its sole discretion.
  • A new Live Oak Bank personal savings account must be fully funded with at least $20,000…
  • All funding of the new personal savings account must consist of funds originating…

I doubt you can change their mind, but you can try to submit a complaint via the FDIC.

https://banks.data.fdic.gov/bankfind-suite/bankfind/details/58665

Click the link under Consumer Assistance. Good luck. Truckee

Diego
Diego (@guest_1998801)
February 5, 2025 17:54

10/28 Opened
10/30 Funded $20,001
1/31 Moved $30,200 in from LO business account
2/03 Pushed $25,000 out to WF
2/05 “Promotional Credit” $200 posted

(Contemporaneous with business bonus; both bonuses received)

Davis
Davis (@guest_1998662)
February 5, 2025 14:23

24/10/04: Opened
24/10/24: $20k balance
25/01/28: Reduced to 1 penny (took out interest along the way)
25/02/05: $200 promotional credit

Did the business account bonus at the same time so that did not interfere. Going to see about doing the $300 bonus now.

Wayne
Wayne (@guest_1997990)
February 4, 2025 15:15

Called in to verify I could open the additional account. I had transferred $20,000 out on 1/31. I was told whatever balance was in one or more accounts on 2/2 needs to be keep in the account(s) when I open the additional one. This will be the 3rd bonus if all goes well.