Subscribe
Notify of
guest

1.1K Comments
newest
oldest most voted

Peter
Peter (@guest_1818768)
March 23, 2024 08:54

Facing a very strange situation, For P2 – Opened a CD of $1000 to establish an existing relationship. After the CD, Opened a Checking account and did a transfer of $10K from Ally to the US bank Checking account. After that did a Bill pay of $10K as they do not allow more than $1500 of online ACH transfer. Now seeing a message as account disabled online. After calling customer care, got to know that they have put a hold on the account. Not sure what has caused this and how to overcome this? My funds have got stuck and waiting for them to act up on this.

Has anyone faced this situation?

Need help from the group members as to what has caused this and how to deal with US Bank so that I can get the account back to normal or can get my funds back.

Are my funds going to be secure and Will I get those back even if they do not enable the account back to normal?

Snowmanc
Snowmanc (@guest_1827385)
April 7, 2024 15:39

Any updates?
Did you use US bank to push money out of the account at all?

Fred Smith
Fred Smith (@guest_1631381)
June 8, 2023 22:02

I applied and met the requirements, but no bonus. I called several times and they were looking into it. So I used the chat feature on the app and they said it was only intended for specific people and I needed to take a picture of the flyer with my address. I used the code I found here, so obviously I didn’t have a flyer.

What a waste – there was no problem signing up and I thought it was a legit offer. This was a lesson learned for me to beware of US Bank bonuses.

atiqur
atiqur (@guest_1622919)
May 24, 2023 00:39

US Bank is a scam bank, denies checking SUB promos.. here’s the letter they sent me.
https://imgur.com/lIae4Nj

I replied their email, nothing resolved yet!
Hi Customer Care,
That’s fine. However, as a customer, I deserve some transparency.

When I opened the checking account I confirmed the requirements with US Bank’s Menlo Park Branch. I did the required direct deposits (2 3k deposits from my employer), maintained balance.

Few months ago, the branch confirmed that I completed all requirements (qualifying activities). They told me to wait 60 days. Then, 3 months passed and I contacted customer care online. The agent confirmed I completed the requirements, told me to wait a bit more and that it will be credited. I wasn’t credited I contacted again, This time an agent named Karina opened a case (Ticket# 785937) and about two weeks passed since then. I got a paper mail that states that I don’t qualify. I feel very much unwelcome.

If somehow this was communicated to me earlier I would very much appreciate it. I feel like I had been treated poorly over this promotional credit and that quite some of my valuable time has been wasted by the bank’s agents, back office etc. My patience had been tested to its limits.

I extremely regret opening the account with your bank. Nobody, ever f’ing told me that the promo had fine prints like this that it has to be mailed to the customer while I visited the bank and when I talked to customer care. You guys cost me time. And, after 6 f’ing months you guys tell me that the promo had fineprints. What a scam bank!!!

I have attached the promotion flyer by the US Bank that I used to open the account for further verification.

Sincerely,
Deceived Customer (time wasted in vein)

Dave
Dave (@guest_1622713)
May 23, 2023 17:57

Avoid this one guys. I followed the promo to the T and no bonus was ever provided and multiple chats with reps led me nowhere despite them promising to pay the bonus and that I qualified. Just not worth the hassle and the reps don’t know the promos to save their lives.

Dudleydoolittle
Dudleydoolittle (@guest_1615015)
May 9, 2023 14:35

Closed account. J code. Despite initial encouraging interactions with customer service, no bonus and customer service became increasingly hostile (hold then hangup, hold then transfer without unholding, transfer circles between departments). Note to not rely on customer service statements saying you are eligible since they hold no clout in future interactions.

esaphire3
esaphire3 (@guest_1609013)
April 30, 2023 19:45

Closed via phone 2 months ago but still showing as open in my online login. Weird

Gadget - Bank Bonus Geek 🔗
Gadget - Bank Bonus Geek 🔗 (@guest_1609017)
April 30, 2023 19:53

If it’s still generating a monthly statement, then it’s still open.

SamIAm
SamIAm (@guest_1606145)
April 25, 2023 18:56

Closed my account by calling in… chat option didn’t exist at this time for me in either the web portal OR the app.
Took a few minutes, and was reflected immediately in the portal.

MikeyBee
MikeyBee (@guest_1604444)
April 23, 2023 13:10

Turns out I was even more careless than I thought in reading the fine print: First the chat rep told me I didn’t qualify for the bonus because I wasn’t targeted, which I wasn’t. Then the Promotions Department sent me a letter saying I didn’t qualify because I had an account with them in the past 2 years, which I did, by 3 weeks. So now I have to wait another 2 years to apply. Anybody care to kick me so I don’t have to do it myself?

SamIAm
SamIAm (@guest_1606147)
April 25, 2023 18:58

No one ever bothered to call me back (they said 24-72 hrs someone would call me).
No notifications in the portal, no letters mailed, nothing.
I pulled my funds and closed..

No point trying to follow up w them based on everyone’s shared experiences here.

wilsonhammer
wilsonhammer (@guest_1690276)
September 10, 2023 16:28

🦵🏼

Someone
Someone (@guest_1599985)
April 17, 2023 21:10

This “intended recipient” excuse (same one I got after filing a CFPB and BBB complaint) is the biggest POS excuse I’ve ever heard. No definition on what that recipient is, so effectively its a cop-out to prevent them from having to pay out a cent.

I wouldn’t mind if they listed “geographic region” etc. I’m an existing customer (but wasn’t a checking account customer) so I could have been the intended recipient.

Seems like they caught on to this website and blacklisted folks who attempted to get the bonus more recently.

Gadget - Bank Bonus Geek 🔗
Gadget - Bank Bonus Geek 🔗 (@guest_1599998)
April 17, 2023 21:24

The JL12H74 code was targeted. It wasn’t a magical blacklist.

“This offer is valid for the intended recipient only and is not transferable.”

What would have been nice is if the bank verified that in the beginning, and not only when they know people would expect to be paid. But, it happens.

MikeyBee
MikeyBee (@guest_1599806)
April 17, 2023 17:55

Took three chat reps over 3 weeks to pry an answer out of their Promotions dept, that answer being that I don’t qualify because I was not targeted. Guess I need to read the fine print more closely in future. 🙁

Dude
Dude (@guest_1610978)
May 3, 2023 10:50

MikeyBee But did they explain how this targeting happened? I simply just navigated to https://www.usbank.com/splash/checking/q4-2022-smart-bonus-checking-offer.html towards the end of Dec. and the same code (JL12H74) was auto-filled for me! For 3 different accounts!

MikeyBee
MikeyBee (@guest_1611760)
May 4, 2023 10:53

Dude They didn’t explain diddly squat. As I say, they couldn’t even agree on the reason I didn’t qualify. So did you actually get the bonus yet?

Dude
Dude (@guest_1737679)
November 15, 2023 19:07

No, never, for all 3 accounts. US Bank is a total POS!

PS. The Business Checking accounts seemed to not have the same problem, so next time I’ll open that.