Posted by Chuck on June 29, 2016
Shopping

Published on June 29th, 2016 | by Chuck

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Walmart ShippingPass Review and Comparison, 2-Day Free Shipping & 30 Day Trial

Walmart.com ShippingPass members get free 2-day shipping with no minimum for an annual fee of $49. There’s also a free 30-day trial.

Update: Shipping Pass has been discontinued.

Walmart ShippingPass

After a rocky targeted rollout last year, Walmart now publicly launched their ShippingPass service which offers free 2-day shipping on all walmart.com orders with no minimum purchase amount.

The cost for an annual ShippingPass membership is $49.

Screen Shot 2016-06-29 at 2.01.57 PM

It’s still being advertised as ShippingPass Pilot indicating that there they are still in experimental stages, and things might change over time.

As with Amazon’s Prime free-shipping offering, the free shipping is only for items sold/shipped by Walmart themselves, not items sold by third-party sellers on walmart.com. And as with Amazon Prime, ShippingPass excludes items purchased for resale.

ShippingPass terms can be found here.

Free returns

Another big perk to ShippingPass is they offer free returns. Presumably, they’ll send you a free shipping label to make the return.

This ShippingPass benefit trumps Amazon’s Prime, which does not offer any special return policy for Prime members. (On Amazon, certain items such as clothing typically have free returns, and defective items can be returned free. This is the same for Prime and non-Prime members.)

Update: A reader points out that Walmart already offers free online returns. Wow, that’s a nice perk I never knew Walmart had! So you don’t need to be a ShippingPass member to get free returns.

Free Trial

Walmart offers a free 30-day trial to test out ShippingPass.

You do need to give in a credit card for the trial, and you’ll be automatically charged the $49 fee unless you cancel before the trial expires. Future years auto-renew unless you opt out of auto-renewal online or over the phone. [You can get a full refund if you cancel within three business days or if you never used the service.] 

If you already signed up for a paid ShippingPass plan, you’ll get 30-days added to your membership in place of the free trial.

Limit of one free trial per customer.

Walmart Versus Amazon

ShippingPass is obviously Walmart’s response to Amazon Prime. Let’s take a look at how they match up.

Edge to Walmart:

  • Cost Walmart charges $49, half of Amazon’s $99.
  • Free Returns ShippingPass offers free return shipping while Prime does not. Big advantage to Walmart here.

Edge to Amazon:

  • Benefits Prime offers other benefits outside of retail: Prime Video, Prime Music, and access to the Kindle Owners’ Lending Library.
  • Value Amazon is a much broader market for a couple of reasons. First, you get free shipping on Amazon Marketplace items that use Fulfillment by Amazon, which is huge. Second, Amazon probably has a wider range of goods (my guess).
  • Multi-Person Use Amazon allows two members of a household to share one Prime membership (it used to be even better), while Walmart does not offer such an option. This might not be a big deal since Prime sharing members can see each others info (orders, cards, etc.), and such people might be able to simply share one ShippingPass account entirely.
  • Scope Amazon also has numerous other programs only available to Prime members such as Prime Fresh, Prime Now, Prime Pantry, and Dash.

My Thoughts

Personally, I think ShippingPass is an intriguing offer for someone who prefers shopping online and who would use it quite a bit (e.g. a family).

Here’s why: I find that Amazon is not competitively priced on low-cost daily items like a bar of soap or stick of deodorant. Prices get jacked up to cover the exorbitant shipping fees, effectively negating the ‘No Minimum’ advertised. (The exception is Add-On items and Prime Pantry.) There are still many cases that Prime is useful, but it’s not across the board.

Walmart, on the other hand, seems to price their online goods in line with the regular discounted prices that we see at Walmart and Target stores. As of now, you can get a $2 thing of hand sanitizer shipped free with 2-day shipping. Technically, this is something available with Prime too, but it doesn’t actually happen much since Amazon will just peg it as an Add-On item.

Of course, Walmart might change all this in the future and start making the equivalent of Add-On items as well. At the moment, however, I think this is the sweet-spot for value from ShippingPass.

I also find Amazon to be less consistent than Walmart, and when buying daily items, this hinders the speed with which you can get your shopping done.

Target.com is also a good option since REDcard holders get free shipping with no minimum, but I find that target.com pegs many lower-cost items as ‘only available in store.’

In the end, I’d say more people will get value out of Prime due to their wider range of offerings and their broader market. Conversely, ShippingPass might not be worth it for a lot of people. For families or others who like ordering online as much as possible, ShippingPass could be a great deal.



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Daniel
Daniel

While these both offer two-day shipping, whenever I’ve ordered from WM (without ShippingPass mind you), it’s taken a number of days for the item to even ship. With Amazon Prime, you basically get the item two days after it was ordered.

If having ShippingPass doesn’t reduce the processing time on WalMart orders, it’s a no go as far as I’m concerned.

Mark
Mark

This is the exact problem. I ordered an item and it took a good 5 days to get to me. It took Walmart 2 days to process the order and then when it was shipped it took three days (not two) to arrive. This did not include any holidays or weekends, it was 5 business days.

Leora Robinson
Leora Robinson

Same thing happened to me…and for that reason, I’m out. I don’t have time to wait 5 and 6 days for an item that is promised in 2 days. I’ll pay amazons $99 fee and stick with Amazon prime. I had my free Walmart pass for 5 days and I will be cancelling it 25 days early.

Rob
Rob

Not everything says shipping pass. I just !ade that mistake. Buying bed in a box thinking 2 days and i will have. Started to checkout and it says 4 days to arrive. BUT what got me is they “offer” a day faster if you pay a couple dollars. Now why can’t that just be the shippingpass? I’m confused now. I went back and looked at other beds and they have “shippingpass” marked on them. Maybe it will get better?? Doubt it. It’s Walmart. It states in their policy to not get better. Honestly I don’t think half the employees know the policies, they just make stuff up. And how are we to know any better

JP
JP

Free return doesn’t appeal me much as I can return item in store too since items I will get are mostly sold and shipped by walmart.

kk
kk

the biggest differentiator currently is the number of skus (items) that are available on either site. While Amazon has over 300 million skus to ship, walmart.com has somewhere in 10-15 million skus. Last I saw jet had more than 10+ million. Walmart.com is more focussed on growing their marketplace business than the stuff shipped directly by them.

Judy
Judy

I have purchased and returned items from Walmart.com, Target.com and Amazon Prime many times. My 2 cents:

Walmart already pays for return shipping on items they sell (not 3rd party.) I process an online return, and print off a postage-paid label (USPS) so the “free returns” is nothing new. Items can also be returned to a store, as mentioned above, but if you have multiple items the in-store return process is absolutely painful. I learned to just let the post office handle it.

Walmart makes many of their low priced, daily need items “in store only” just like Target does. Can’t blame them for not wanting to pay to ship a $1.50 shampoo to me. If the $49 Pass allows more options, that would help a lot, but is yet to be seen.

Walmart and Target shipping are both dreadfully slow. If you just want access to 2 day shipping for mundane things, Walmart may suffice for half the price of Amazon Prime (although we thoroughly use our Amazon Prime video and music services, so $99 is worth it for us.)

While choices of shippable products are fewer from Walmart or Target, many everyday products are horribly overpriced on Amazon. I would suggest making a list of the top 25 or so products you would want to buy on a regular basis (favorite deodorant, etc.) and shop online at Walmart, Amazon, and Target to see how each would serve you in real life on a regular basis.

ann
ann

I ordered july 6 and signed up for shipping pass. I was promised my item by saturday july 9th, which technically is 3 days but I did order in the afternoon. 2 day was the whole reason I signed up. Now….it says my item will arrive July 14th. I chatted on line and the guy (obviously not American, but at some foreign call center) kept saying it would be late. Duh. I got that. He finally offered me 10% off but could not explain why it would take over a week. I could not even order another item overnight to get it sooner. I called the 800 number. She said it shipped a day late. Well…wouldn’t that mean it would arrive a day late? Even skipping Sunday, that would be Monday….nope…she said it was out of their hands and up to Fedex. She could not offer anything else. The other items I ordered at the exact same time in the same invoice arrived on time. shippingpass obviously can’t provide what they offer. AND…NOWHERE on Walmart.com does it say what the guarantee is for shippingpass. If an item is late, there should be some repercussion, discount, etc like there is with Amazonprime. Oh….and make sure you cancel before you get charged the $49 fee, cause if you use it ONE time, they keep the $49. They DO NOT prorate if you cancel early.

Arshan
Arshan

Their shipping pass FAQ page states that orders placed before 11 pst will arrive in 2 days. This is incorrect. Their order took longer than 2 days. I was leaving the country and had to have it arrive before I left. I ended up cancelling the order and my shipping pass membership. False advertising and overall disappointed

Irwin S
Irwin S

walmart shipping pass fails! thursday 4am won’t get my order till monday. it’s here in town fedex was instructed to only deliver weekdays! try jet.com they say two day it is just that. they ship within a few hours of ordering and they are going to do fresh groceries in my area.

D
D

I just tried Walmart shipping pass for the first time. Signed up, placed my order, and canceled. As stated earlier they say they ship same day if the order is placed before 11am PST. I ordered before 10am PST and the product page said something along the lines of “Order before 11am and this item ships today.” Well, it is now Monday at 3:30pm PST and FedEx tracking says “label created” expected Wednesday delivery. 2 Days my @$$.

Jane
Jane

Here’s me horrible experience using Walmarts shippingpass for the first time. I ordered my item early morning on 7/14/16. Figured even with the weekend coming up should come by 7/19/16. I’m a generous person and figured that would be plenty of time for Walmart to deliver on their “2 day promise.” Long story short now I’m not going to get my package until 7/21/16. An entire week after I originally placed my order. Now I’m pissed. If I had known it would’ve been this much of a hassle I would’ve gone to Amazon first. Cancelling after the free trial period because I would never pay for this service.

Rachel
Rachel

I tried the Shipping Pass which states 30 day free trial but there is no way to cancel the free trial membership. Does anyone know how to cancel?

Robbie
Robbie

I put my order in around 5PM PST on Monday, and I’m given a notice that my item will arrive on Friday. What I think is the problem is with the processing time. They do what they say and give 2-day shipping, however, apparently, it takes 2-3 days for processing. Amazon makes sure I get my item within 2 days processing and shipping time included. This isn’t worth the money at all.

Erin
Erin

You’re probably spot on. Processing the order is NOT always factored into the shipping time. I’m a casual online seller who had to learn about that in order to properly list my items. Otherwise my buyers may be confused and fike a dispute or give negative feedback about my shipping times. I haven’t read everything about the 2-day shipping pass yet but if it’s not in the terms and conditions that 2 days includes processing they need to amend that immediately and also do right by the customers were misled by their advertising. At least they will if they actually care about their customers

Robbie
Robbie

I agree, and here is a piece of I have taken from the Walmart website FAQ for shipping pass.

“SHIPPING & RETURNS
What does 2-day shipping really mean?
Your product will be shipped to its final destination to arrive in 2 business days or faster. If your order is placed before the 11 a.m. PST cutoff time, then it will ship that day and arrive 2 business days later. If your order is placed after the 11 a.m. PST cutoff time, we will do our best to process it the same day but may need an extra day.”
Taken from: https://www.walmart.com/account/shippingpass (hopefully links are allowed)

So like in my original post I said I made my order at 5 PM PST, so I understand that my order will not be processed and shipped that day. That’s perfectly understandable and clearly stated. However, I do not understand why it is shipped and processed on Wednesday and not Tuesday. My expectation is that I should have the item arrive by Thursday and not Friday.

Now I know this is only one day difference, however, I think it’s the principle of the matter.

On another note, I placed another order on Thursday around 2PM, so I expected the order to be processed and shipped on Friday. Walmart shipping pass doesn’t do Weekdays, so I’d completely expect my item to arrive on Tuesday. However, the expected arrival day, and the day I received my package was on Thursday. That’s 7 days 5 of which are business days.

If Walmart is going to want to compete with Amazon Prime service they are really going to have to fix this between order and shipping (processing) time. If not they most likely will not gain the traction they are hoping for.

Now also I’m aware that the ShippingPass service is a pilot program, so it is not expected to be perfect at this time. I just hope Walmart recognizes this misstep and takes action or I will continue to be moving my business elsewhere where I feel I am actually getting the value for my yearly subscription for increased service.

Fed Up
Fed Up

I tried Shipping Pass and and the items arrived later than had I used the standard $50.00 free shipping. I placed a second order thinking they were just off to a rough start and one of the items was instantly pushed back to a 3 day shipping estimate. I just checked shipping status and it has yet to ship! Had they kept their 2 day delivery promise, the order should have arrived today. The other items which were scheduled to arrive today – well, the order is sitting on the other side of the country and now they’re estimating a Mon delivery – 6 days after the order was placed! NEVER AGAIN.

Disappointed
Disappointed

Walmart Shipping Pass cannot compare to Amazon Prime! Two day shipping is a joke. I have ordered a number of items and the majority have taken longer than two days….more like four. When Amazon Prime says they will get it to you they mean it. I have even ordered items early in the day and gotten them the next day. I am very disappointed with Walmart!

bill
bill

I receive jet orders in 1 day shipped from New Jersey to NE Pa. . $35min vs. $50 amazon- no add on’s Other benefits include better packing boxes.. less damaged stuff

Domini Filigree
Domini Filigree

Shipping Pass is a joke compared to Prime. Products never make it to me in 2 days. Amazon makes it work, i don’t know how, but, they get my stuff to me in 2 days.

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