Published on February 10th, 2019 | by William Charles27
Wells Fargo Systems & Services Restored
Last Thursday Wells Fargo begun suffering a major outage due to “smoke” at a server farm. Backup and redundancy systems also seemed to have failed leaving customers unable to access critical systems such as ATM, mobile and online banking. Wells Fargo is now stating that most systems are running again (three days after the initial outage) although to still expect intermittent outages.
Wells Fargo has previously indicated that any and all Wells Fargo fees that were a result of this outage will be waived automatically. If you’re a Wells Fargo customer I’d be double checking to make sure this is actually the case. Unfortunately this won’t help people that incurred fees outside of Wells Fargo due to this outage. In cases like this (e.g if you were unable to pay a non Wells Fargo credit card due to online banking not working) I would be contacting Wells Fargo and asking them to cover these fees as it’s clear Wells Fargo is at fault and had inadequate back up systems and processes implemented to avoid this type of outage.