Posted by William Charles on April 2, 2017
Credit Cards

Published on April 2nd, 2017 | by William Charles

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American Express Has Run Out Of Metal Platinum Cards – Expect Delays

American Express has apparently run out of metal cards for their Personal platinum product. When new changes went into effect on March 30th, one of the changes was that the card would now be made out of metal. It was possible to request a new metal card and it was showing as deliverable the following business day.

Few readers did receive their new card on the 31st (shipped by FedEx) but American Express have changed most of these requests to US Mail instead. In addition it’s no longer possible to request a new metal card. Note that this only applies to people that requested a new metal card under damage/replacement (a specific option was also added for metal cards), if you requested a replacement card due to it being lost or stolen then you should receive a metal card. Reddit user nealcaffreyy was offered 3,000 points due to the inconvenience when they called in to complain. Other users were either offered no points or a random offer of points.

It seems like poor planning on American Express’ behalf due to the fact that the Chase Sapphire Reserve ran into the same issue and American Express had an existing cardholder base and specifically gave them the option to request a metal card. It also seems like poor customer service to say that something will be next day shipped and then change it to regular US Mail.

New Platinum Card-Flat

At the end of the day, it’s a metal card and card aesthetics should mean very little to readers. American Express obviously upgraded to metal cards for a reason and I’m somewhat perplexed they haven’t been able to meet the demand. There is also an imgur album of the new card that can be found here.

 



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Brenton
Brenton

If someone has a lost/stolen card, and they’re waiting on a replacement to be shipped, that’s a legitimate reason for deserving points for the inconvenience. Anyone else calling in multiple times that just plans on putting their new metal card in the drawer is likely killing this game for anyone else. If you’ll be an asshole about not getting a card you won’t even use, you’ll probably be an asshole about anything else that may benefit you, and that runs the risk of ruining it for everyone else.

Sam
Sam

Not sure why it’s even worth the time of day to request a metal card. Amex probably didn’t think so many people cared to ask for one if they already have the old plastic one. CSP was different,as everyone was a new cardholder

Brenton
Brenton

And when the delay happened on the Ritz Carlton card, it was because so many people had applied on the 140k offer.

Raul
Raul

Poor Brenton lol.

Brenton
Brenton

I don’t know why poor Brenton. The two Ritz cards collectively earned me 22 months of companion pass, 120k southwest points, 7 nights, $1200 in AA gift cards, with $0 in annual fees. By far my most profitable card of all time.

And all of that earned on a plastic card…

Yeshu
Yeshu

There’s an annual fee of $450. Chase might ban you if you play tricks with the annual fee.

George
George

eh dont need another metal card to thicken my wallet, but since i carry it in my chest pocket I wonder if anyone has tested the “bullet resistance” of having the sapphire reserve, ritz carlton, and perhaps the new amex metal platinum

Tom
Tom

Be the datapoint that you wish to see…

Raul
Raul

Lol. Am I the only one who wonders how many gift cards it would take to stop a bullet. I’m sure I’ve bought enuff of them to make a full body armor.

David
David

Impossible to shred. Not worth the hassle

marcmsj
marcmsj

Nothing is impossible…

iahphx
iahphx

I guess never under-estimate the desire for people to strut like proud peacocks. I’ve always hated metal cards. First, they’re bigger and heavier in your wallet. Second, I disliked when clerks would comment about my card or ask me questions about it. I’m happy to chat with random strangers about various things, but I don’t need to talk to them about my finances.

I’m guessing the folks who want the metal cards are the same ones featured in the WSJ this weekend telling the world how they get their travel for free with credit cards.

anthonyjh21
anthonyjh21

Was going to post pretty much the same comment you made. I’d throw in having to shred metal cards being another turn off.

I’m in this “hobby” for function and couldn’t care less about what a card looks like. It’s a tool to get a job done. Everyone is different but I’m highly disinterested in having something with no other purpose that says ” hey look at me, I’m cool.”

Tory
Tory

The collector part of me wants it. It’s not about showing off; I even requested a Capital One Venture replacement (hoping they’d send a metal one) and I never pull out that card.

MoreSun
MoreSun

Sounds like they were being cheap by making as few as possible. Also, now they can tout “our card was so popular we ran out!” (But lol in this case as the only thing they’re gaining now is ticking off their current customer base.) And downgrading the shipping is just wrong, once again it comes off as being cheap.

sirtheta

This was incredibly stupid on AmEx’s part. Not only did they learn nothing from the CSR fiasco, they completely failed to manage expectations. Don’t create an option to request a metal card and promise to deliver it if you can’t keep that promise. Elementary school 101.

Credit
Credit

Amex projections were wrong. Clearly more Amex card carrying Americans are self centered pricks than they projected.

JohnFromATL
JohnFromATL

Exactly.

And for all the “righteous indignation” being spewed in the CC community about this … just stop. You are embarrassing yourselves. Your exiting card works. The new card works the same. If it takes a week to get the new card, how will this damage you?

Elias
Elias

Wow why is it that so many churners have this card?? Maybe from the 100k leak? I have it from long time ago but I travel for work A LOT and use the centurion lounge all the time. That is pretty much the only reason I use this card for.

JohnFromATL
JohnFromATL

People churn through the variations of the Plat for the sign-up bonuses and the first year double/triple dip on travel credit. Plus, if you are rotating them, you can be on “first year high” for 5+ years 🙂

Elias
Elias

Gotcha, pretty smart!

LG

Ordered my metal Friday for next day Saturday delivery. Nothing came. Hopefully I actually get the metal one by Monday.

TechBBBFan
TechBBBFan

I couldn’t care less about a metal card. In fact, I had Chase replace my Sapphire Reserve metal card with a plastic one, simply because the metal card interfered with my work ID such that I couldn’t get into my building without taking the card out of my wallet. Who needs it? I really don’t understand this obsession with metal cards.

ncsam
ncsam

I had the same issue. The Ritz card interfered, but not the CSR. Also, it should be noted that the metal Amex cards don’t have contactless payment capabilities (at least this is what the rep told me).

Nick
Nick

My shipping was delayed but not downgraded. The original shipment was cancelled (Friday delivery), but they reshipped with UPS next day (Monday delivery).

It’s kind of funny that people are up in arms about others ordering replacement cards as if that wasn’t an intended use case. Amex’s FAQ page specifically says you can contact them and ask for one. Then again, it is also dumb to be upset about the delays without a non-aesthetic need.

P
P

In my case only the centurion agents will ever see the card. It’s pretty much a sock drawer card. No Need for it it to be metal

Mark O
Mark O

It is also good for airfare but that is almost always done online.

P
P

Exactly! I’m going to show it off this summer when we need to slice some onions for a barbecue or something.

Mark O
Mark O

Haha nice! You could keep requesting lost replacements and then juggle them as a death defying stunt for entertainment!

Luke Vader
Luke Vader

LOL, yeah. Or for real travel ninjas, keep a quiver of metal cards in your wallet to use as shuriken (throwing stars) whenever you walk the streets at night.

P
P

Traveling ninja!

Saved A Lot
Saved A Lot

Use the American Express Plantinum Uber credits for UberFeet…piggyback rides

https://thepointsguy.com/2017/04/uber-feet-piggyback-rides/

Rob-L
Rob-L

Spoke with Amex today and asked for a metal card. CSR said that the SHOULD be able to have it to me by 4/11, as they had a backlog of cards to ship at the moment

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