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Mark
Mark

The app does not work. at the very last step of identity verification, click ‘verify now’, no response.

Kaching
Kaching

Mark, I’ve been having problems too with the Astra app during the past few days. The screen would freeze and turn into a plain white screen. I couldn’t even log out. I ended up having to power off my phone and then log back in to get rid of the white screen.

This evening though, just about an hour ago. the app seems to be back to normal again. No more bugs. I was able to create a brand new routine. I was also able to adjust some of the variables on a few of my other recurring routines.

Give it another try.

Nina
Nina

I had my transfer frozen after they already deducted it from the source bank. took forever to get my money back

Venkatesh Appala
Venkatesh Appala

Found a workaround for Routine pending authorization issue.

After creating routine and when you see pending authorization, just change source and destination bank accounts and save. With certain combination, you will see Routine is active. Then you can change to your required bank accounts and save. It worked for me. Thanks.

Blynx
Blynx

You cannot change the routine once it has been created, at least on Android v1.9.9.

Kaching
Kaching

Blynx, I can confirm what Venkatesh Appala says. I am able to make changes to an active routine, including changing the amount to be transferred, the banks involved, the frequency, and even the date of the next transfer. I do it all the time. I use the iPhone app. I’m talking about my recurring routines as well as my sweep routines.

I’m not sure about the one-time transfers though. I don’t remember ever trying to change those midstream, but you can always cancel a routine while it is in pending mode and start over from scratch.

Adrian
Adrian

I have set up an Astra profile. My transfer limit isn’t the $1000.00. Somehow they put a $100.00 limit. I did upload my Drivers Licence during the verification process. I sent them an email. Yet no response (3 days and counting). Any other with similar issues?

Yukun
Yukun

Absolutely nothing from their support for the past three weeks. Multiple e-mails and attempts to communicate through their chat. Not even an acknowledgement e-mail of “we’re smashed and overrun with requests.”

I may try to raise some of their staff through LinkedIn.

Aaron M
Aaron M

I set up Astra around July. IIRC I was able to connect accounts that became “authorized” and I had the $1000 transfer limit.

Last week I set up P2 with Astra, verified ID in-app w/ last 4 of SSN, connected a few accounts during the past week. However there’s a $100 transfer limit and accounts are all in “connected” status so P2 can’t do transfers between linked banks anyways. Sent a message in-app to support, hope they respond.

Got43
Got43

Same here, 100 limit on both P1 and P2. No response from support. I need this for Sofi deposit. Is it a good idea to try 50 $100 transfers? 🙄

JB
JB

I have the same issue … Requested the increase over and over for 2 weeks but No one responses….(Chat & Email) I have to transfer 7K and I don’t want to set the transfer 70 Times lol. I am quite frustrated with this $100 Limit…

Mit
Mit

Same issue, no response from support ever…..

Eric
Eric

Has the limit been resolved?

Feng
Feng

They also put a $100 limit for me. Sucks. Try to contact them, but no response-Already 2 days.

Yukun
Yukun

Is this still working for anybody? I can’t log into my account, the SMS verification step just hangs…and support is crickets. Completely unresponsive.

Kaching
Kaching

I just checked. It’s working for me.

Kaching
Kaching

Lately, I’ve been getting that hanging or freezing during verification. I get just a blank white screen and there’s no way to get out of it or to log off. The only way to get it back to normal is to first power off my iPhone. Then it’s back to normal.

Jay
Jay

same. not able to login after attempted verification frozen the app. limit is just 100, absolutely no respond from chat or email. feel like it’s going bankrupt

bankbonus

For those having trouble on Android, try setting your default browser to Chrome if it’s not already. That fixed it for me

sg77

I just noticed that transfers I initiated in Astra on July 1 never happened. If I go to Routines, Completed Routines, they’re shown as “Pending Authorization”. Has anyone had this problem before?

I wonder if it’s specific to the source bank account (which is a different account than I’d previously used successfully in Astra); if I do a transfer from a different bank account, will it work? Or does this mean my Astra account is suspended, and nothing will work?

(I contacted Astra support via chat in the app, but it sounds I’ll need to wait days for a response, or they might never respond.)

Kaching
Kaching

That’s happened to me whenever I try to initiate a transfer from my Current savings pods. It’s never worked. It continued to show up as “Pending Authorization” in red. So, I think there must be some issue with your source bank account. Try a different account.

DSpolaris
DSpolaris

Did you manage to figure this out? I’m in the same boat. Tried Fidelity and Ally as source accounts, but nothing seems to be working (stuck in red Pending Authorization for weeks). Support is unresponsive as well.

sg77

In my case I think the problem is specific to one of my source bank accounts (Wells Fargo Business Checking). After that I tried a transfer from a different account (Wells Fargo personal checking) and it seems to be working better

Venkatesh Appala
Venkatesh Appala

Found a workaround for Routine pending authorization issue.

After creating routine and when you see pending authorization, just change source and destination bank accounts and save. With certain combination, you will see Routine is active. Then you can change to your required bank accounts and save. It worked for me. Thanks.

LEGOProBuilder
LEGOProBuilder

Tried signing up and got the error message “There’s a problem with your Astra profile. Please contact support.” After logging out and logging back in, I was taken to the page https://app.astra.finance/rejected.

“Platform Access

Unfortunately, the information associated with your profile did not successfully pass all of our internal security reviews and you will not be able to access the Astra platform at this time.
If you feel that this has been in error, please contact support.”

ABC
ABC

I have the same problem. I signed on July 9th and login no problem until July 10th. July 11th got the same message as you.

YarnDruid
YarnDruid

Astra can be used as a DD for Bank of America, but only if you name the transfer “Payroll”. Naming it “Direct Dep” does NOT work.

DPs: https://www.doctorofcredit.com/knowledge-base/list-methods-banks-count-direct-deposits/#comment-1401408/

Demi Moore
Demi Moore

I just got my Astra account verified (it took them 3 weeks).. so I set-up all my transfers.. I’m pulling from Alliant and pushing to other accounts. Anyone used Alliant? I noticed in the app that Alliant kept automatically disconnecting.. I guess this has been a known issue with Alliant and Plaid for the last couple years. Very annoying to have to keep relinking it after only 2 minutes.. anyways it says my transfers are “in progress” but so far nothing has been withdrawn from my Alliant account.. Has anyone else here used Alliant as their funding bank?

I just did “instant transfer” for my transfers.

How long does it actually take from the time you see “in progress” until the funds are actually taken out and transferrred?

cloud
cloud

I also have problem getting verified. I sent customer service some email but never got replied. Do you mind sharing your experience of getting verified? Thanks