Chase Class Action Lawsuit For Adverse Action On Credit Card Application Between 2014-2019 ($148 Estimated) (Chen v. Chase)

Chase Class Lawsuit

Direct Link to Lawsuit Website

The lawsuit alleges that Chase Bank USA violated the Equal Credit Opportunity Act (“ECOA”), 15 U.S.C. § 1691 et seq. requirement to provide the specific reason(s) for taking an adverse action on a credit application by giving “previous unsatisfactory relationship with this bank” or “previous unsatisfactory relationship with us or one of our affiliates” as the only reason for taking an adverse action in connection with a credit card account. Chase denies that its actions violated the law, and no court or other entity has made any judgment or other determination that Chase violated the law.

A settlement has been proposed in the class action lawsuit pending in the United States District Court for the Northern District of California styled Chen v. Chase Bank USA, N.A. et al., Civil Case No. 3:19-cv-01082 (JSC).

File A Claim Here

Who Is Eligible?

The Settlement Class – which may include you – is comprised of all natural persons to whom Chase sent a letter giving either “previous unsatisfactory relationship with this bank” or “previous unsatisfactory relationship with us or one of our affiliates” as the only reason for taking an adverse action in connection with a credit card account during the period beginning January 28, 2014 and ending on November 22, 2019.

The following individuals are excluded from the Settlement Class: officers and directors of Chase and its parents, subsidiaries, affiliates, and any entity in which Chase has a controlling interest; and all judges assigned to hear any aspect of this litigation, as well as their immediate family members.

How Much Can I Get?

Settlement Class Members who submit a valid claim form postmarked or submitted through this settlement website by April 28, 2020, will receive a pro rata cash payment from the settlement fund. Payments are estimated to be $148 based on a projected 7% claims rate, but may be significantly less if there are an unexpectedly large number of claims.

Under the Settlement, Chase has agreed to pay $244,659 for:

  1. payments to Settlement Class Members (estimated at $187,659);
  2. notice and administration costs (estimated at $52,000); and
  3. an incentive award to the Settlement Class Representative of up to $5,000.

Chase has also agreed to separately pay court-approved attorneys’ fees and expenses of up to $185,000 and to stop the challenged practices for five years. In return, Settlement Class Members who do not exclude themselves will release Chase and related parties from certain claims as described in the Settlement Agreement.

Key Dates

  • January 28, 2014 through November 22, 2019 – date range of affected people
  • April 28, 2020 – last day to submit a claim
  • June 25, 2020 – final approval hearing

If the Settlement is approved, Settlement Class Members who submit a valid claim form will be paid within 27 days after final court approval of the Settlement and after all rights to appeal or review are exhausted or any appeal or review has been resolved in favor of the Settlement

Our Verdict

There are numerous readers who were shut down by Chase, and should be included in this lawsuit. Depending on how many people file, you may be able to get $148 on the deal which would be a bit of sweet revenge. I imagine anyone eligible got a mailer about this; there is an option to file online without a claim ID.

Note, the lawsuit does not seem to be about the disclosure at time of shutdown; at that time, they may be able to simply state ‘unsatisfactory relationship’. The lawsuit is apparently about any credit card applications made AFTER the shutdown, at which time there’s apparently a legal requirement for them to give better reason than simply stating ‘prior relationship’.

So I guess, going forward, if you want to get the official word on the reason for a shutdown from any bank, you can apply for a new card from the bank, and they’re apparently required to them give the REASON for the shutdown (e.g. too much revolving credit, etc.) rather than simply state ‘prior relationship’.

I wouldn’t be surprised to see lawsuits against other banks too, my impression has been that banks often write/wrote ‘prior relationship’ as reason for denial. Hopefully, those who have been shut down and applied for new cards can let us know in the comments.

Hat tip to tom0963

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49 Comments
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Terp
Terp (@guest_1046871)
September 1, 2020 13:07

Got a check in the mail for $60.40.

Matt
Matt (@guest_925832)
March 2, 2020 13:46

This would be pretty sweet for me personally if it spreads. Discover, Capital One, and Barclays have had me blacklisted for years due to MSing their 2% rewards systems (and not over churning). All I ever receive from them is unsatisfactory prior relationship letters. I think Chase let me off the hook right around that time. They were mad I had three business and three personal cards with 0% interest maxed out collecting interest in 4% rewards checking accounts for a year. Chase shut them all down the day after they were paid off.

Daiko
Daiko (@guest_925336)
March 2, 2020 00:12

It’s 9th. I’m done. Nothing right North Cal appeal court has done since 2008. I’m not MAGA, but frustrated by what 9th did in past 12 years

William Alford
William Alford (@guest_925293)
March 1, 2020 23:00

Great! Another check in the mail for $1.98 in 8 months for me. Another check for 2.5 million for the law firm who handled the case.

Andi
Andi (@guest_925251)
March 1, 2020 21:49

They made me file bankruptcy from the credit card and loan on my home they ended up taking my house from me and my children their just horrible you can’t fight a large bank alone I like to be I. On this please they owe me.

Andi
Andi (@guest_925249)
March 1, 2020 21:47

They made me file bankruptcy and also took my home they were horrible

John Adamson
John Adamson (@guest_925070)
March 1, 2020 17:28

This lawsuit and settlement makes no sense. It is a perfectly valid for the bank to list unsatisfactory prior relationship as a reason for denial and for banks to be denying people for those reasons. If you screwed chase by not paying your credit cards or committing credit card abuse it is illogical for a bank to be forced to issue you credit years down the road. The reading of the law that says listing “unsatisfied prior relationship” does not fulfill the requirements of the ECOA is clearly wrong and arbitrary. Chase is offering to settle because the low amount but they are not in the wrong and maybe should standup for themselves.

People in the points and miles community should not support abusive customers who harm banks. We should play by the rules we agreed to when signing up for credit products. We (the small percentage of people who take advantage of the opportunities) come out ahead because of our diligent preparations and efforts. It’s a cost of doing business and part of marketing for companies that make up for it from other customers who utilize credit and carry balances and use other banking and investment products they are cross marketed for. But abusing the banks with excessive gaming against the terms of the rewards program is the reason for devaluations and erosion of benefits. It hurts us long term. We also shouldn’t be sticking up for people who defaulted on their credit card payments and were charged off. Good customers pay for it in the end.

Tribble
Tribble (@guest_925698)
March 2, 2020 11:02

I respectfully disagree. The law says you have to give a reason. Saying “previous unsatisfactory relationship” is just a way of using more words to say “we don’t want to.” “You have too many credit cards,” “you didn’t pay your bills,” “you exploited us last time,” “you cost us more in rewards than we earn from your spending,” or even “it’s obvious from your credit history that you apply for cards just to get rewards” are all reasons that tell you what you have done that you can fix in order to qualify for credit. Those are reasons. Saying “previous unsatisfactory relationship” does not inform the applicant of anything except denial.

John Adamson
John Adamson (@guest_926377)
March 3, 2020 05:52

Previous Unsatisfactory Relationship is a very specific reason.

Steve
Steve (@guest_927118)
March 3, 2020 20:22

That depends. If you had an account and they shut you and gave you no specific reason, other than we have the right to…Then you apply for an account with the same bank a few years later, they deny you for “previous unsatisfactory relationship” and they wont give you any details when you recon. Then no that is not a specific reason.

JMR0303
JMR0303 (@guest_926263)
March 3, 2020 01:25

All they had to do was explain their refusal in greater detail. They didn’t, and they should absolutely pay for it. It *is* wrong to deny credit for certain reasons, and “unsatisfactory relationship” can absolutely be used to hide one of those reasons, so they should be made to pin down a specific reason.

R
R (@guest_928395)
March 5, 2020 00:46

I’m 100% for harming banks. Are you forgetting all the people who lost their homes in 2008?

David
David (@guest_924946)
March 1, 2020 14:27

Sounds like AMEX with their Serve shutdowns… 😉

Geo
Geo (@guest_925005)
March 1, 2020 16:17

Amex doesn’t own/run Serve. Haven’t got many years. It’s just a branding/licensing deal. They sold that card business about 5+ years ago.

David
David (@guest_925019)
March 1, 2020 16:26

Understood – I was more specifically noting the fact that once you are shut down, they also ban you from the network citing very similar reasons.

Sam
Sam (@guest_925218)
March 1, 2020 20:59

reloadable and prepaid cards arent covered by the CARD act

Zauch
Zauch (@guest_924898)
March 1, 2020 13:20

What? $200k is how much a running balance as Chase Private Client. Ask more

CM
CM (@guest_924943)
March 1, 2020 14:25

Wait, 200k is the total settlement amount?! Is that a joke?!

COBOLCODERUSEALLCAPS
COBOLCODERUSEALLCAPS (@guest_925680)
March 2, 2020 10:46
  CM

Unfortunately, it isn’t a joke. It’s about $188k from the documents.

JT
JT (@guest_924875)
March 1, 2020 12:46

Banks revel in the fact that they don’t have to tell why they shut you down. It gets them off.