(Update 6/26/25: Chase honored the email, see update in this separate post)
There are lots of grumblings (1, 2, 3, 4, 5, 6) about an email sent just now from Chase about the INK Cash card earning 3% on Office Supply instead of the 5% rate we always get. The regular 5% rate still shows on the Chase site.
Check your emails for title: Appreciate your employees with these offers and benefits this Spring. Not everyone got the rewards amounts mentioned in the email. The email casually mentions the card earn rates as:
- 3% at Office Supply, up to $2,000 per month
- 3% at Gas Stations, up to $2,000 per month
- 3% at Restaurants, up to $2,000 per month
- 3% at Hardware & Home Improvement stores, up to $2,000 per month
- 1% everywhere else
There have been similar grumblings a couple of times many years ago which turned out to be referencing an outdated grandfathered version of the INK card. This time there are a number of people who got it and apparently have the regular INK Cash card, so I’m not sure what to make of it. I assume some sort of error.
Update: readers confirm that these are the exact rewards levels on a grandfathered version of the INK card. Apparently, they sent out the email to many newer users in error.
