[Update] Chase Removes Household Transfer Option in Online Interface

(Update: apparently it’s still possible to do over the phone. Hopefully it’ll come back online as well. Update 2: TPG got confirmation from Chase that it’s still available over the phone.

It used to be possible to add a household member’s card within the Chase online login and combine your Ultimate Rewards points with those of your household member, similar to the way you can combine points between your own cards.

Reader Christopher points out that Chase appears to have removed this option from within the online interface; the system now only shows the option for combining/transfering points between your own cards, not combing with a household members.

An r/chase member notes having the same issue and being told by Chase that they can only transfer now to an authorized user – they can’t simply add an account of a household member.

Those who already have a household member added are able to continue transferring, it’s just the online system no longer has the option for adding a new household member as a transfer option.

Not sure if this is some sort of temporary glitch or if this is a change in policy. In any case worth keeping in mind. Developing…

 

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Fritz
Fritz

I am on hold on call 5, CSR #5 or 6, about to hit an hour, trying to add my wife’s CSP to my UR account to combine points (as was the case before for years) or at least have her points transferred. Sounds like some of you accomplished this with a quick call. This has not been my fate and I am losing my friggin’ mind with these people.

Most have no clue, some know but hang up by accident or transfer me nowhere, some need to talk to my wife and some don’t, supervisors don’t know, etc.

porcupine69
porcupine69

Seems like transfers are now being restricted to just a single member of your household…Going to the combine points screen in the UR portal shows me a “You can move your points, but only to another Chase card with Ultimate Rewards belonging to you, or one member of your household.”

BB
BB

This fear is why I pool my points to my CSR every month…

Mike
Mike

This seems to be working fine for me now, transferring from P2 CSP to my CSR. Option showed up same as always, and the transfer went through fine. Maybe they fixed it?

TKB
TKB

I have a business login and it appears I have the option to transfer from business ink cards to personal and the reverse as well.

P
P

Was just now able to transfer UR from Ink to personal.

Joel T. Bell
Joel T. Bell

Just checked and my CSR is no longer available to transfer to from my Ink card. There also isn’t any option to add a card to transfer to.

joe
joe

Was able to move from P2 to P1 online

RJ
RJ

Could move my wife points on chase ink to my reserve card.
Could not move points from my chase ink to my reserve card 🙁
Going to try moving points from wife reserve to my reserve later today.

albatross07
albatross07

I moved points from a business account to my CSP last month, and now I’m no longer able to do so.

Also, I had previously moved points from my wife’s card to my CSP, and this option is gone as well.

Josh
Josh

i was still able to move points from p2 business p1 personal