Posted by William Charles on January 23, 2016
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Published on January 23rd, 2016 | by William Charles

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Citi Prestige Now Earns 3x On Gas (+ Potential 5k Bonus Points) [Not True, Website Error But Still Call For Bonus Points]

Update 2: When you call say that others have gotten 5,000 points and that’s what you should get as well.

Update: Some are saying it’s just a website issue and Citi has inserted the wrong image on the Premier card. Still worth calling in and asking, especially if you applied with the gas image on the page.

Citi has updated their website and it now says that the Citi Prestige will earn 3x ThankYou Points on travel including gas purchases.

citi prestige 3x gas

What’s weird is that the website’s fine print doesn’t mentioned gas, at first I thought that perhaps Citi had used the wrong graphic but I was able to confirm that this was not the case and that travel will include gas purchases. What’s interesting was that they said that this was supposed to be for new cardholders only, but they were able to give me 5,000 points as compensation and add 3x gas to my account as well. I doubt they’ll extend the 5,000 points to everybody, but it’s worth a call just to get the 3x gas bonus added to your account.

I’m kind of surprised that this change has taken so long, the Citi Premier had 3x on travel including gas added as benefit as of April 19th, 2015 and has a much lower annual fee of $95 compared to the Citi Prestige’s annual fee of $450.



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Chucks
Chucks

No reason to hold the Premiere outside of the signup bonus if this is the case.

Miz
Miz

“…and add 3x gas to my account as well.”
And you believed that? Don’t you know you are dealing with a Citi agent whose word means close to nothing?

Rick
Rick

Yeah I was told similarly minus the 5k points though.

One agent was skeptical and said she would escalate this for me. Another said citi prestige might be going through a program change but he did not see it on “his note.” He did see it on the website as well and reassured me that it would apply to my account after escalating this to senior supervisor.

Better hold them accountable for what they say for sure. I am gonna check with them again next week to make sure it’s applied to my account permanently.

Lina
Lina

Just called, the agent said it was an error and refuse to match the 3x bonus.

Steve
Steve

Agent said it is an error and so can’t be matched. She did give me 500 (not 5K) TYP as a courtesy.

Niel
Niel

Lucky you, I called and got nothing…She said I did not purchase any gas using the card…

Ryan
Ryan

Adding another data point. Called and the representative said that it is a known IT issue and didn’t offer any courtesy TYPs.

JohnnyAppleSale
JohnnyAppleSale

Got 500 points as well, no 3x on gas. Agent said was an error and meant for the Premier. I’m not sure how an agent would add such a benefit.

Matt
Matt

I called, they said it was an error and they couldn’t add 3x gas. But the CSR was nice and she gave me 1000 TYP 🙂

I think the trick is, once they can’t add the 3x, say you’re disappointed and (nicely) ask if they can help you with some TYP to make up for the bonuses you’d be missing out on.

bellevuemike
bellevuemike

Said “in error”. Gave me 500 points and made sure I stayed on the line until they posted to my account.

Jeremy
Jeremy

No go for me. Same as Steve, though they didn’t offer me any TYP.

bellevuemike
bellevuemike

Need to be citigold…..I think.

Ivan
Ivan

HUCA guys! I got 1k points and they’ll be calling me back supposedly next Friday to let me know if I can have this 3x on gas for my card. We’ll see.

jnrfalcon
jnrfalcon

it’s definitely a wrong picture. it’s the same one as they used on premier’s page.

Craig
Craig

Called in, very nice CSR, said it was a mistake and this was only to apply to the Premier.

Said I was disappointed, CSR asked “How can I make this right and alleviate your disappointment?” I said 3,500 TYP, and the CSR said “How about 5,000 TYP?”

I am no longer Citigold (downgraded account) but as with others, I am still recognized at Citigold when I call in. Not sure if this has an impact.

star

I don’t see it on the website…did they fix it? Called CSR and she thinks I’m crazy lol. She said I already have the retention bonus for 4X extra points on gas/groceries/drugstores until March but not permanently.

HORACE
HORACE

William —

Bit confused. The only “TRAVEL” that had earned any sort of bous on the Prestige card was 3X points for airfare or hotels — that was it.

No gas, parking, tolls, trains, etc.

Either they have changed the entire earning category for TRAVEL in connection with the Prestige card, or they have erroneously transposed what had been the earning bonus for the PREMIER card.

As others have said, if this is a true change, there is no benefit to holding onto the Premier card except for the sign up bonus.

Please keep us informed…..

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