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235 Comments
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Duh
Duh (@guest_2095517)
July 9, 2025 15:45

DP for the next time around

5.02.25 Applied for acct
5.05.25 Rec’d call asking me to unfreeze Chex
5.06.25 Approved and funded with $25 to both Checking and Savings
6.19.25 $203 DD from employer posted
7.03.25 $203 DD from employer posted
7.03.25 $250 bonus posted to Savings

I will start pulling all funds but $5 in each. Per T&C’s, cannot close for 6 months.
Also… I am in state.

knuds1b
knuds1b (@guest_2055949)
May 6, 2025 14:48

Any DPs on that clause to potentially “reclaim” bonuses they’ve given out? Seems really out of the norm to have it in there.

Sam
Sam (@guest_2035352)
March 31, 2025 21:21

They’re making it complicated to open the account. After submitting the application (including uploading a image of my driver’s license), they sent me this message, which I have never seen before:

“Thank you for applying for a new account with Royal Credit Union. To continue processing your application, we need some additional identification information from you. Please upload a clear picture of yourself holding a valid photo ID. Your picture should be as clear as possible with good lighting.”

Burton
Burton (@guest_2069751)
May 30, 2025 13:42

I’ve had to do that once, and it could have been RCU but I think it was Simple (R.I.P.) back in 2020.

Bertha
Bertha (@guest_2020448)
March 11, 2025 00:23
Bertha
Bertha (@guest_2056105)
May 6, 2025 19:15

Bonus promptly paid!
3/3 Freeze Chex, applied in branch, instant approved, $3.07 opening deposit fr RCU Savings. I’m a long time member
4/1 Real DD over $200 posted
5/1 Real DD over $200 posted
5/1 $250 bonus posted to Savings

Burton
Burton (@guest_2069747)
May 30, 2025 13:38

Thanks Bertha , same here. I opened 4/18 but didn’t get around to setting up DD until mid-May paycheck, bonus posted today with second DD.

Caleb
Caleb (@guest_2009625)
February 21, 2025 15:19

6/21: opened
6/25: $300 chase biz payroll
6/26: $300 chase biz payroll
7/16: got worried so did a real $250 dd
7/23: another real $250 dd
7/26: called to confirm enrollment in the promo, they said no because it was targeted. Didn’t recall it being targeted to sent them screenshots.
9/20: secure messaged them insisting requirements were met, showing screenshots of the real dds. They agreed and said 2 of the payments I received were eligible.
9/21: bonus posted

TonyBank
TonyBank (@guest_1953010)
November 16, 2024 13:27

Welp, I’m off to see the NCUA. I signed up with the offer as it was on September 9 when the dates were September 3-October 19, and they are claiming that the offer as it was then was “only for existing members opening new checking accounts” despite the terms and conditions being identical to how they are today, a fact they are pleading illiteracy on by repeating that the terms changed, and despite other members having in-period support logs showing support acknowledging new members’ eligibility for the offer. I don’t think a Wayback Machine capture would have helped here, they acknowledge that it existed at that time and the terms of the screenshot I have, but they are literally pleading illiteracy and insisting that it was different. It’s pure incompetency, hopefully a regulator will set them straight. Doesn’t look like they fall under the purview of the CFPB since their holdings are under $10billion, but I’ll probably submit there as well just in case.

TonyBank
TonyBank (@guest_1973447)
December 21, 2024 08:31

Timeline & update on this: Complaint was sent to the NCUA on December 1 after I received support logs from another wonderful member of the community showing they honored the terms for other new members who joined before September 16. They forwarded it to the Wisconsin Department of Financial Institutions on December 6 who provided me a case number. I still haven’t heard anything back on that case yet, but I just checked my RCU account today and on December 17 they deposited the $250 bonus.

Going to take that money & run far away from these guys. To whoever discovers the next promotion they run, make sure you get an Archive.org capture of the page and start a support chat ASAP to confirm your account is eligible for the bonus. These are not honest people.

Avi
Avi (@guest_1949677)
November 12, 2024 13:21

I tried applying OOS but just got an email saying I need to specify how I qualify.

Any suggestions? I don’t have a relative in the area. Can I make up one or does it cross the line?

medellinfein
medellinfein (@guest_1946652)
November 7, 2024 19:54

fyi, RCU definitely 1099s the bonus amount

VeteranChurner
VeteranChurner (@guest_1941960)
October 31, 2024 16:43

DP:

10/6/2024: Opened account, instantly approved, did initial funding
10/15/2024: $366 Real DD from Job
10/31/2024: $366 Real DD from Job
10/31/2024: $250 bonus posted in Primary Base Savings account

Lobster
Lobster (@guest_1937944)
October 24, 2024 19:01

Tried funding savings account with $1k Wells Fargo Autograph Journey and it coded as cash advance.
Realized that I had accidentally forgot to apply for the checking account. applied again and was approved the next day, and I successfully funded the checking account with Citi Double Cash for $1k, coded as purchase.

They pulled chex twice even though i applied for both accounts on same day, im assuming this is because I accidentally did two separate applications for the mandatory savings and the checking acct.