More American Express Personal Platinum Cardholders Get $200 AmexTravel Credit

Earlier this year it was announced that American Express Personal Platinum cardholders that renew their card by December 31st, 2020 would receive a $200 AmexTravel credit. The terms have been updated and now state that this will be available for cardholders:

  • For eligible Platinum Card Accounts that renew April 2020 through July 2020, this offer will be available starting August 1, 2020.
  • For eligible Platinum Card Accounts that renew August 2020 through March 2021, this offer will be available starting on the first day of your Card renewal month.

Currently it’s unclear if other appreciation credits will be extended to more cardholders. There is also now a tracker so you can see how much of the benefit you have used.

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🙁 Got this after chatting with CSR:

I am sorry, not all Platinum cards got that offer.

It’s a solicited offer for which eligible is decided by system

I have checked, your Platinum cards have not received travel credit offer.

Saint4210
Saint4210

Military members who have fee waived are not eligible is my interpretation of my CSR chat response: “Your Platinum Card is not eligible for the travel credit at this time…”

James
James

my renewal fee just hit but i don’t see the $200 anywhere this is my 3rd year

Rome
Rome

My personal Platinum renews this month and I still don’t see any tracker for the $200 credit. I just called in to CSR and she said all the accounts that were eligible as part of the expansion were notated and anyone that received any retention offers last year to hold on to their card (I did), would not receive this credit. Please let me know if someone else has something else, otherwise I’m looking at a full $550 renewal without the $200 amextravel credit 🙁

Mike
Mike

I also received received a retention offer in 2020 and my annual fee is due later this month. No tracker, and live chat simply said the $200 amex travel offer is not available on my account.

Anyone with a January renewal seeing the tracker yet?

G-potential
G-potential

I used to see this offer on my Schwab Plat on the home page when I log in. However, I don’t see it now. I saw it even yesterday night. Weird… I will contact customer service to see what happened.

G-potential
G-potential

Nvm… I changed a VPN and it comes back now…

ATLienChurn
ATLienChurn

Have a Schwab Plat due for renewal when next statement closes at the end of this month (but AF hasn’t yet posted). I now see the $200 offer on my American Express account. Not sure if new info @William Charles

Any DPs if I can use the credit and then try and get a retention offer when fee posts?

Marvel
Marvel

I see the travel credit online, but the annual fee hasn’t posted. Does anyone know if I could use the credit, then cancel the plat within 30 days of the fee hit?

Gerhardt
Gerhardt

My fee hit a few days ago for my Vanilla card, so I contacted a CSR to see if I would be able to get the credit. The CSR said it was not on that account or my Schwab that renewed in May. Seems likely very targeted.

P
P

I chatted with Amex as my Schwab does not have the counter:

____________________________
Rep: Hello!
I see you are chatting about Travel credit

Me: I understand that people with American Express Personal Platinum cardholders that renew their card by December 31st, 2020 would receive a $200 AmexTravel credit

Rep: I really appreciate your time and efforts you are putting to follow up on this.

It is actually available basis on solicitation.

I am sorry I checked but your Schwab Platinum Card does not have it available.

While your Platinum Card is not eligible for the travel credit at this time, I want to reassure you that we’re committed to supporting our Card Members during this tough time.
___________________________

I’m not sure what he meant by this being “available basis on solicitation” as my internet connection got disconnected.

Babblespeak
Babblespeak

The annual fee hit today on my plain vanilla card, so I contacted a CSR to see if I will get the credit. Nope. It’s not on my card, and the CSR said he does not know what the trigger is. Only that it’s handled by Marketing. He did thank me for being a Valued Customer, though AMEX snubbing me seems to be a poor way to show it.