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dealbreezy
dealbreezy (@guest_1502697)
December 6, 2022 01:37

This post says “Account needs to be kept open for 179 days otherwise the bonus is forfeit a $35 early account closeout fee is charged” but when reviewing the terms there is no mention of the bonus being forfeited. Are we sure that is true and not just outdated?  William Charles

B
B (@guest_1504741)
December 8, 2022 10:31

To be honest
a) They reneged the original term to add the mortgage requirements
b) They did not pay out the bonus on time according to the letter I received.

I see Five Star bank breaking their own ToS twice, so I withdrew the money and bonus and called them to close. They threaten to assess the ETF, but I said, Five Star is the one breaking ToS here…

They closed it without penalty.

Lesson learned, Dont go anywhere near that bank, it is so antiquated…

Stammers95
Stammers95 (@guest_1497975)
November 29, 2022 12:45

DP…for those who did this bonus check your account…the $300 posted on Nov 28th while usi g MTG promo code. I do not have a mortgage with them so they did honor their original offer. Thanks User B as you paved the way to have them honor it as I never filled a complaint. Thanks Doc for another great bonus!

B
B (@guest_1498531)
November 30, 2022 09:11

No worries. I got a letter from them saying the bonus will be posted on/before Nov 22nd, and obviously this was late. I understand it is around Thanksgiving, but a statement is a statement, shouldn’t Five Star bank have a system that automatically deposits bonus? (even if manually, Nov 22nd is still 2 business days before thanksgiving)

Whether you want to keep your money on it is up to you, I am going to close it as I simply feel the bank lacked basic infrastructure… Especially as they messed up twice on this bonus (Originally signing you up only to reneg later, and paying bonus after the stated date)

Stammers95
Stammers95 (@guest_1501047)
December 3, 2022 03:43
  B

I will be closing my account as well for the next round maybe next year. It was sheer luck and great timing for me as I visited my family back in the beginning of August to open locally. I dont have anything bad to say about the bank and staff but its definitely your small town bank. I’m just glad they honored their original promotion.

B
B (@guest_1504742)
December 8, 2022 10:32

Good timing, I closed it without penalty FYI. Glad to be able to help.

Though given this experience, I will not be wanting to bank with them again….

Mark
Mark (@guest_1456522)
October 1, 2022 16:37

Has anyone closed their Zero Star Bank account? Called in, rep said fine, cancelled. Did not happen, instead they later revoked my balance with a service fee. Call back, they want me to write down a statement of my intent and send them a photo of it. WTF?

aquac
aquac (@guest_1468303)
October 18, 2022 15:58

this bank is still in 90’s! Dumbest fraud department & customer service

dealbreezy
dealbreezy (@guest_1502699)
December 6, 2022 01:38

Mark What ever ended up happening? I want to close my account before the 179 days to avoid the recurrent service fees if that is an option

Andrew
Andrew (@guest_1502784)
December 6, 2022 05:57

A week later they closed the account without my authorization, go figure.

alopez14
alopez14 (@guest_1453640)
September 27, 2022 18:33

Looks like deal has expired  William Charles  Chuck

snailrock
snailrock (@guest_1437635)
September 4, 2022 01:46

Applied from a non-NY state when the link was still active. The rep said my account was restricted for fraud reasons because I had “insufficient funds” in my funding account. (Not sure how that could’ve happened–I definitely had enough funds? And it wasn’t locked or anything like that.) Then when they asked me to submit a request to enable online banking document to customer service, I guess I wrote the email down wrong…! Finally got it sent to the right email address, and got a “we’ll let you know” response. I called them after a week or so, and they told me I had to come in to a branch. Given other people’s DPs about them not intending to honor the bonus, I opted to close over the phone for no fee.

Oh well. You win some, you lose some!

Albert
Albert (@guest_1445060)
September 14, 2022 12:13

I still cannot access my online account after the fraud restriction. Called in many times and sent the documents. Their CSRs are not helpful and their fraud department is a joke. No email replies and no resolutions. I asked to close the account and they said they could lift the restriction to allow me to transfer money out. Turned out this to be not true again. They don’t know what they are doing at all.
Filed the CFPB complaint to get the deposit back! I don’t believe they will honor the 300 bonus.
Such a shady bank!

aquac
aquac (@guest_1468302)
October 18, 2022 15:55

The exact same thing happened to me! Stay away from this shady bank!

B
B (@guest_1434102)
August 29, 2022 14:30

I filed a CFPB complaint with them, and got a call back from the bank.

They mentioned it was an error and not meant to be. But since I signed up, they are GOING TO HONOR the $300 bonus

stammers95
stammers95 (@guest_1434606)
August 30, 2022 08:53
  B

I am in the same situation and dummy me I didnt save the fine print. I opened my account in a branch location and the rep couldnt it in the system but still put the code in. Did you have to supply to a copy of the fine print with the CFPB complaint? I am thinking I am going to have to go this route in hopes I can still get the bonus for their mistake. BTW I did open the account with a OOS license.

Tee
Tee (@guest_1434889)
August 30, 2022 16:04

Call them and threaten to contact the CFPB. I doubt they’re doing it for some and not others.

B
B (@guest_1438887)
September 6, 2022 07:24

Dont need to call them, threatening CFPB with a rep does nothing, the rep doesn’t care. You need to file a CFPB complaint officially, the complaint will get forwarded to the bank and you will get a call

Alejandro
Alejandro (@guest_1462072)
October 10, 2022 17:28
  B

Hello,

I am in the same boat here. Did anyone save the promo/flyer?. May you please provide link to CFPB?.

Thanks again team!

Dan
Dan (@guest_1432747)
August 26, 2022 17:53

I just called and they told me the same thing, that I needed the mortgage and I told them I am looking at the T&C from the screenshot I took and nowhere does it say this. Rep would not budge and can’t do anything. I will close ASAP.

Tee
Tee (@guest_1432923)
August 27, 2022 02:16

You have a screenshot of the terms?

Contact the CFPB. This isn’t an issue of people here skirting the rules to get bonuses, it’s an issue of a bank completely defrauding people and locking them into a $25/month checking account, an ETO, and/or getting extra deposits they can get yield from under false pretenses.

Regulators and courts tend to frown on that sort of thing.

Dan
Dan (@guest_1434695)
August 30, 2022 11:26

I just filed a CFPB complaint,

Dan
Dan (@guest_1434950)
August 30, 2022 17:24

About an hour later a rep from the bank called me re: my CFPB complaint. She said they will honor the promotion and I’d still have to meet the direct deposit requirements to get the bonus.

Tee
Tee (@guest_1435673)
August 31, 2022 19:47

To be clear, the direct deposit requirement is one direct deposit of any amount. It’s 5k monthly to keep it fee free, otherwise $25 per month.

I wouldn’t do any ACH pushing trying to hoodwink them to get around the DD requirement because you *know* they’re watching those accounts like a hawk at this point.

stammers95
stammers95 (@guest_1434616)
August 30, 2022 09:18

Can anyone send me the screenshot of the terms [email protected] thanks

Tee
Tee (@guest_1435675)
August 31, 2022 19:49

You probably don’t need the screenshot. They’re going to honor it because the screenshot is out there and they’ve obviously determined that honoring the bonus is better than having the feds breathing down their neck and/or dealing with a class action lawsuit.

You probably don’t even need to contact the CFPB. Just call the bank. I’m sure everyone there is aware of it at this point.

Peek
Peek (@guest_1429090)
August 20, 2022 20:10

 William Charles The link seems to be dead.

Mark
Mark (@guest_1429071)
August 20, 2022 19:08

Really should take the post down. Rep confirmed I will not get the bonus because I don’t have a mortgage with them. Wtf? Not seeing it in the terms.

Tee
Tee (@guest_1429084)
August 20, 2022 19:56

Yeah, it’s not in the terms. They’re pulling a fast one rather than doing right by their customers and betting they won’t face any repercussions for it.

gli
gli (@guest_1430503)
August 23, 2022 08:16

They are backing out of their offer. They made up a reason – nothing anywhere mentions any targeting or home buying provisions. Underhanded garbage. DOC/Chuck – we need to update this post – this is a total shutdown/rug pull out.

Albert
Albert (@guest_1427835)
August 18, 2022 20:55

Open on 8/2 and fund 1K with Chase Hyatt (coded as a purchase)
However, my login ID got disabled on the same date. FL residence.
I emailed my DL and Utility Bill but still locked as of today. Anyone on the same boat?