(Update: see end of post for update on these rules)
New reports indicate that Dell.com consumer accounts might have a limit of placing 6 orders every 6 months.
Many of us are aware of the problems people incur with getting an order through on Dell.com. Lots of us make Dell purchases to use up the $200 American Express Business Platinum credit which is available once in the first half of the calendar year and again in the second half for $400 total per year.
Milestomemories and teetertotterboy on r/churning both heard from Dell reps that consumer accounts have a limit of 6 orders per 6 months. It’s not clear if that 6 months is rolling and unclear whether it counts cancelled orders. According to the reports, the limit is unrelated to XBOX gift card orders and would be the same for any item ordered.
It seems absurd that Dell wouldn’t want a consumer to make more than six purchases, and we might be missing part of the picture.
Calling in to Dell sometimes helps people get orders through too. It might be possible to create a Dell business account to get around these limits. And it’s also still possible that XBOX gift cards are the reason for the cancellations (though the Dell reps may not realize it), which would mean ordering other items would help get orders through. Possibly having more than one Dell account can help as well.
Update: Here’s a good discussion thread on this topic. And here is a list of Dell rules, according to MEAB:
- Any more than five orders in the last six months will get you tagged as a reseller
- The time limits are rolling
- If you order five items in a single order, that still counts as a single order
- Cancelled digital orders do count against the limit, physical goods orders don’t
- Just because you’re tagged as a reseller doesn’t mean your orders will be cancelled, but there’s a much higher likelihood of cancel if so
- You can have multiple Dell accounts to side-skirt these limits, and the order limitations are on a per-account basis as long as you’re not flagged as a reseller. If you get flagged as a reseller, then all accounts at your address have the combined order limit, and possibly further restrictions like the inability to order digital goods.
On a related note, it’s been noticed that some shopping portals show a rewards limit of 3 units per month, more than that and you’re assumed to be a reseller.
Did the following and got an order through for goods after multiple cancels and being told I was flagged as a reseller:
Different Rakuten Account
Used iPhone hooked to 5G and not desktop to my wifi
Added suffix to name
Changed compass direction in street name to spell out
New phone number (GV)
Note: Same Biz Plats
Dell is posting the gift cards for cancelled orders
Posted now https://www.doctorofcredit.com/dell-cancelled-xbox-giftcard-orders-showing-up-today-developing/
My 5th order in the last 2 months (and 6 months) was partially cancelled. Only the Xbox gift card was cancelled. The other item (earbuds went though.)
After 5 cancellations today, I was finally able to let Dell take AMEX’s money today on the 6th try by placing my order via chat.
Doc, I believe it is 5 or 6 of the same SKU. Multiple different items are OK.
That makes way, way more sense.
I tried 4 different monitors, still got cancelled.
Call & have them place the order for you.
Maybe 5 or 6 of the same SKU and then you get permanently flagged as a reseller?
I don’t understand, are people gaming Dell that they’re cutting you off from buying stuff from a store?
I’m shut out of using up my nearly $250 dell rewards balance which expires next month due to this reason. Thank you Dell!
Call Sales and place the order over the phone, should bypass cancels.
Every time you cancel an amex business platinum, need to let Amex know that the ONLY reason you’re canceling is that DELL SUCKS and will not let you even use the credit that Amex negotiated with Dell to offer in their terms. This whole situation is 100% NOT OK and if enough people complain maybe they will change it to a credit somewhere else.
Well, do you cancel your personal Platinum just because we can’t use Equinox, CLEAR, or even Uber? It is the way AmEx does its business. It is mutual marketing partnership. Both parties benefit from it. But if a lot of people use that credit to buy deeply discounted Xbox GCs, then Dell does not benefit from the partnership. So Dell won’t honor that. Then Dell will cancel other orders.
Not sure what the solution is. For the real “business” Platinum cardholders, we can still get orders through, just not the Xbox GCs. So it has not impacted us yet.
Completely different situation. I would love to see the DPs of CLEAR and Uber credits not coming through. Equinox technically works even if there is a large population that dislikes it. People don’t complain about the Adobe credit because even if they don’t use it, there aren’t rampant issues of it not working.
Lol yeah it blows, but there not gonna blow up there likely multi year contract with Dell where they are probably buying these $200 credits for pennies on the dollars.
I tried placing an order splitting it across three cards but it won’t let me to that anymore. Anybody else have this problem?
Are you also using Dell rewards ? It counts as one payment type.
I was told 5 orders by an agent when I tried to call in on a canceled Xbox order. I told the guy it was weird that Dell didn’t want people to spend more money with them and he actually got an attitude with me and told me I clearly didn’t understand the policy lol. Made new account in P2’s name, same address = success.