Update 11/7/22: Looks like this was a data breach on blackhawk networks side. Hat tip to ieatdogfood
Update 10/9/22: Mastercard gift cards are back now on Swagbucks at the regular 13% discount once per month or 2% discount consistently. Not everyone has yet been made whole from past issues. Apparently they are confident that the security problems have been resolved going forward. We’ll have to see how this evolves.
Update 9/15/22: Swagbucks is now sending out the following e-mail:
We are reaching out because our records indicate you recently redeemed Swagbucks rewards for a Virtual Prepaid Mastercard. Members who placed similar orders have told us that they experienced an issue accessing their rewards card balance. We apologize for any inconvenience you may have experienced in this regard. At this time, we are not aware of any security issue related to your Swagbucks account. We continue to work with the card issuer to try and identify the source of these issues.
To make it right, we have decided to refund the full points value to your Swagbucks rewards account for the Virtual Prepaid Mastercard you redeemed.
You should receive confirmation of your refund(s) within 24 hours of this message. If for any reason you do not receive it, please contact Customer Support for assistance.
We thank you for your understanding and hope to see you back at Swagbucks soon!
Update 9/13/22: Swagbucks has made the following statement:
Thank you for your inquiry regarding your Virtual Prepaid Mastercard rewards card, issued via MyPrepaidCenter.com. We have heard from a number of members recently that experienced an issue accessing funds that were loaded onto these prepaid rewards cards. At this time, no other rewards that Swagbucks offers its members appear to be affected, and we are unaware of any security vulnerability affecting our service. As a safety precaution, we have temporarily removed the Virtual Prepaid Mastercard rewards offerings from our rewards redemption site.
We are actively investigating your concern and will update your support ticket with additional information as it becomes available. In the interim, we appreciate your patience as we work with MyPrepaidCenter.com to determine the source of the problem.
Hopefully everyone gets made whole over here as they sort through the breach. It’s actually Metabank/myprepaidcenter that has to rectify this issue, not Swagbucks.