Posted by William Charles on October 21, 2018
Misc

Published on October 21st, 2018 | by William Charles

54

Sinemia Adds New $1.8 Processing Fee For Pre-Paid Movies

Movie subscription service Sinemia has started charging existing customers a $1.8 processing fee when purchasing a pre-paid ticket. Sinemia explains this fee by stating:

Sinemia covers the cost of your movie ticket. Every time you purchase a ticket online using your Sinemia plan there are transaction fees imposed by the payment processors. Sinemia may reflect these processing fees to your payment method on file if such fees are involved. Currently, the processing fee for online purchases is USD/ AUD/ CAD/ GBP 1.80

 

One of the reasons a lot of people moved from MoviePass to Sinemia was to avoid these types of hidden fees that were added for existing customers. I don’t have an issue with Sinemia changing the pricing or adding fees, but if somebody has purchased a plan in advance then the new fees/charges should not go into place until their existing contract has ended. This is especially annoying for members that are ‘cardless’ as every purchase is considered an advance purchase ticket and there is no way to avoid this fee. Looks like AMC A-Stubs Premier is going to get more popular if Sinemia joins MoviePass in the race to the bottom.

Hat tip to reader Jesse L

 



54
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
Dcdc
Dcdc

This is some bullshit.

Paul
Paul

Agreed.

TSM
TSM

Agreed. Just filed a dispute with Amex as Sinemia was unwilling to provide a prorated refund.

Sinemia’s own terms at the time of signup indicated that any changes would not occur mid billing-cycle, so I shouldn’t have to pay a processing fee until next year by their own terms.

whihathac
whihathac

Did you file a dispute for the subscription or just the $1.80 fee?

TSM
TSM

Discussed it with the Amex agent – she said they might cancel my membership if I disputed the individual 1.80 charge, and recommended filing a prorated dispute for the remainder of my annual fee.

Michelle
Michelle

Did you get a favorable response from Amex for your Sinemia cancellation and refund?

Mike
Mike

I still have movie pass and it’s been working out for just fine.

Chucks
Chucks

For the moment

BW
BW

Plan to get rid of Sinemia if they continue to add more restrictions. I never got my card and it’s been three months and counting. Does anyone know if Sinemia will refund the money?

Jul
Jul

Sinemia doesn’t give out cards anymore. They generate a virtual credit card number for you to purchase tickets online.

bbop52
bbop52

When I signed up, I was told it would take several weeks to get a card, and gave me the option of paying a fee to use my membership immediately. I never received a card and have sent several emails and they have never responded. I have not heard of anyone receiving a card and believe they never intended to provide cards and this was a bait and switch.

Dave
Dave

I signed up under the same terms.

Wany
Wany

Or just support local small cinema that does not charge an arm and leg for a movie experience .

Brady
Brady

Congrats on having one of those. I don’t.

Pat
Pat

That local small cinema shows one movie and it’s not the movie you want to see…

captainsave
captainsave

How do we even get a card?? There were no options to pick during sign up

Anon_User_123
Anon_User_123

You can’t get a card they remove the option. There are Rumors by them that they will add the card for an additional fee but that hasn’t been implemented in months so more than likely a false accusation

captainsave
captainsave

Thats ridiculous! So there are no choice but to take the convenience fee. Total will be $16 for 3 tickets. I can get $12 for 3 tickets w/ codes. F** this, another movie pass wit no customer service at all. Will chargeback if they don’t fix this.

Changing the terms is bad enough already. But removing the card option which therefore make u have to book online with a fee is ridiculous.

Anon_User_123
Anon_User_123

I messaged Sinemia on a social media platform for clarification on this. If they confirm that the $1.8 is unavoidable, regardless of coupon use, more than likely credit card merchant will deem this as fraud.

Ahwleung
Ahwleung

It’s very unlikely to happen, because MoviePass sued Sinemia exactly over this: https://www.reddit.com/r/moviepass/comments/9ajgf2/moviepass_has_successfully_sued_sinemia/?st=jnjn5ayg&sh=9eb9db45

Brian C
Brian C

I expect all 3 services (and probably more to enter) to continue to tweak things like this over the next 12 – 18 months as they compete. To me, it seems sinemia thinks they can do this due to less competition since moviepasses recent negative changes

I wouldn’t be surprised if another player or 2 enters the movie subscription arena in the next 6 months, causing everyone to lower prices and fees again just to compete.

Fingers crossed. For now… I’ll continue to enjoy my plan until it expires. Like most, I’m waiting until that is up to see the landscape and make my next decision

Anon_User_123
Anon_User_123

Hey doc can you provide a source for the claim by sinemia like a link or screenshot by their official account. I always find coupons to avoid the convenience fee but if they start adding this fee regardless to the credit card on file you best believe I’m going to do a chargeback.

MovieGoer
MovieGoer

I prepaid for a year of service and this is 100 percent bait and switch. To put the magnitude of this change into perspective, it’s more than a 50 percent price hike on the deal to which customers like me agreed to. I’m on the 3 movies/month plan for which I paid $120 for a year. Now, if I want to see the same number of movies (3 movies x 12 months) it will cost me $184.80 to see that same number of movies. Now, I may still be getting a better deal than if I paid out of pocket for those movies, but this is clearly not the deal that I as the customer struck with Sinemia. Also note that this $1.80 per movie fee is NOT the convenience surcharge from vendors like Fandango (which you can waive through going through the Facebook booking link); it’s in addition to that.

Frank
Frank

Lol “when you buy a ticket, we have to pay money. In order to make up for that, we will charge a fee equal to the price of the ticket”. Just shows that you don’t need to have goodwill from customers if you plan on going under before the lawsuits hit

D.
D.

My understanding that was in California (and some other states) businesses can’t charge processing fees for credit card payments. Any idea if this is true, and if so- how they are getting by with it?

Mike
Mike

I heard that was the case in Texas according to Reddit DPs. CA has a similar law on the books as do several other states.

RC
RC

Everyone since I think July has been forced cardless. I bought a one yr membership in August around the time moviepass was changing every 72 hours. Despite the 1 yr commitment I do have this processing fee plus convenience fee. Just noticed it and paid it yesterday for a movie.

Davy
Davy

If I am not mistaken, all cinemas in the country still offer you an alternative of purchasing your movie ticket direct from them, at their own rate, using any payment method you want — including… CASH!

Vic
Vic

Wow, now I’m glad that I kept procrastinating. Not a fan of this fee at all, it almost completely destroyed the purpose for me. Tickets here aren’t too expensive to begin with, with the $1.80 fee it becomes pretty useless to me

Jon
Jon

I can see clearly that if you are an avid movie-goer the end-game still makes sense for this membership; your $29.99 monthly Sinemia cost plus a $1.80 fee per ticket will still be less than the actual cost of tickets. I’ve always adverted the processing fee by handing over my phone with a smile at the box office where they can type the CC info into their terminal. Except for the fact that when you actually do cross that threshold and save money using Sinemia they immediately revoke your promotional membership cost and revert to their original $89.99 fee for unlimited 2D movies. Game over, no value to be had with Sinemia.

Jimmy
Jimmy

The amazing thing about this is what the hell processing fees are they talking about? If anyone is paying a fee, it’s Atom or Fandango because they would be paying the merchant fee to their credit card processor. I suppose they could be talking about a fee imposed by the bank for issuing virtual credit cards, so either way, this is completely shady.

Gordo
Gordo

Yes, they are outright lying, credit card processing fees average less than 3% so why are they saying they have a 13% fee? This is dishonest, and a violation of their own contract terms, by changing fees mid cycle with no advance notice. I will join any class action lawsuit. If they are losing money on their plans, they should charge more for the plans.

Back to Top ↑