Posted by Chuck on July 25, 2019
Credit Cards

Published on July 25th, 2019 | by Chuck

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[New Round Targeted] Southwest Cardholders: Get 5,000 Points Bonus by Upgrading to Southwest Priority Credit Card

Update 7/25/19: Another round are targeted. Valid until September 30th, 2019.

Update 10/26/18: A new round of people have been targeted. You can use this link to see if you are targeted. Deal is also now valid until December 31st, 2018. You can read our F.A.Q regarding this upgrade offer by clicking here. Hat tip to gwyrth

The Offer

Direct Link to offer

The Fine Print

  • Valid until 09/30/18 11:59 p.m. ET.
  • You will qualify for and receive your bonus if you make a Purchase with your new credit card during the promotional period.
  • “Purchases” do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, or fees of any kind, including an annual fee, if applicable.

Our Verdict

5/24 does apply to the Southwest Priority card so if you aren’t planning on ever signing up for the card directly it could make sense to upgrade and get the 5,000 points bonus. If the Southwest card is a keeper for you, it’s probably worth doing this upgrade offer; it’s just an extra $80 on top of the $69 Plus annual fee and you get 4,500 points higher annual bonus + $75 annual travel credit. So the math certainly makes sense to upgrade even without this 5,000 points bonus offer.

If you are under 5/24, it’s likely smarter to wait until you are eligible again for a Southwest bonus (24 months from when you received the last bonus), and apply for it directly.

Not sure if this offer is targeted or it’ll work for anyone with a Chase Southwest Plus or Premier personal credit card, let us know if you try. Seems to be a targeted offer. If it is targeted, try calling in and see if they allow the product change. Seems it’s a targeted offer. A Chase rep suggested the offer may roll out to more people via email in the coming weeks.

See our full review on the new Soutwest Priority card here. Southwest is also going on a Priority Tour to 10 cities to promote the card, with prize giveaways as well. 

Thanks to reader Mark for sharing



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Matthew

🙁
We are sorry. We are unable to process your request at this time.
For further assistance, please call the number on the back of your card.
(I have the Premier, upgraded from Plus)

Chris B
Chris B

Ditto

Josh
Josh

Same for me (on both Plus and Premier)

Tristan
Tristan

I have both the Premier and Plus and got the error message on both. Got both of them in October 2017.

Matthew

February 2016 here

the_shek
the_shek

Got the Error Message too and I got both cards in April/May 2015. I’m due for a new bonus and will be under 5/24 in Jan so I’m debating if I should upgrade both and just spend my way to a new companion pass (can mass MS for 1cpp) OR if I should just wait until January and apply for the new card straight… or maybe just wait until 2021 to get this card for a new signup bonus offer.

Dustin
Dustin

Called in to try and upgrade my SW Plus and rep said I wasn’t targeted. She said to keep looking for an email inviting me to upgrade because they usually send out new invitations every couple of weeks and since it’s a new promo, they’re still in the process of rolling it out.

frogger
frogger

Would this re-set your anniversary date? I have the premier as I just cancelled the Plus and the anniversary is in September. I would get 6k points. Doesn’t make sense to upgrade now if I miss out on 6k points. Ideal scenario is upgrade get the 5k points , get the 6k anniversary and cancel.

Jover

I got the email, and I have Premier card, so I will probably try it this evening. Definitely seems like a better deal than the 6,000 RR/yr $99 fee card with basically no card benefits.

Ray
Ray

I just did the upgrade 🙂

James33
James33

Aren’t you charged the first year AF when you upgrade?
So the math would be:
5k points to upgrade ~$75 value – $149 AF = -$74 loss
Annual Benefit 7.5k points (~$113 value) + $75 credit = $188 – $149 AF = $39
After one year you’re still at a net negative (-$74 + $39 = -$35 loss)

James33
James33

Forgot the AF is already $99 so the prorated difference is $50 so you do come ahead after the 5k bonus upgrade offer.

Dave
Dave

It got the “We are sorry. We are unable to process your request at this time” message. I have had the Premier card for at least 5 years

Alyssa
Alyssa

Is the AF being charged in full? Or would they charge the difference if your AF just posted, I wonder…

Smitty
Smitty

It’s probably worth mentioning in your post that for those who hold one of the other personal cards (and have had it longer than 2 years and are under 5/24), they would be far better off cancelling their current card, waiting a few days, and then applying for this new card. That way they get the full sign-up bonus rather than just 5,000 piddly points.

Jeff
Jeff

I have never upgraded and am wondering about when they would charge for the annual fee? I last paid my annual fee in Feb. If I upgrade do they charge a new annual fee of $150 right away? Or do they add some pro-rated amount (150 minus my current annual fee)? Or do I get the first year with no AF? Same question for the $75 credit–do I get that immediately?

Dave
Dave

Their terms state that when you upgrade, that’s when your 12-month period for the $75 credit starts.

Not sure about annual fee or anniversary points.

Jeff
Jeff

If I upgrade and get the 5,000 point bonus, does the 24 month time start over or does it revert to the original signup bonus date?

KCIflyer
KCIflyer

I would like to know the answer to this question too. Unbeknownst to me, my wife upgraded her SWA Plus card to the new Priority card to get the 5k points. However in December it was going to be more than 24 months since she received the signup bonus for this card and I had planned to have her cancel it and then reapply in December for a new personal card and a business card in order to get the two signup bonuses to get another companion pass. I’m worried that because she did this upgrade, Chase will count it as a bonus on a personal card and reset the 24 month period necessary for a new signup bonus. Anyone have any thoughts on this issue?

Kevin Kwan
Kevin Kwan

I called Southwest personally. A couple of things to consider. (Rule 1) You need at least $5,000 credit limit in order to qualify for the upgrade. Second, you have to be sent an email/letter with the direct offer in order to qualify for the 5,000 specifically. Upgrading without 5k Bonus Points is still possible if Rule 1 if met.

Chris
Chris

I called in and was upgraded with the offer from a Premier card, and they told me the minimum credit limit was $2,000. I didn’t have that amount on the card, so we moved some from my other Chase accounts to get me to $2,000 and boom, now I have a Priority card. Not sure why they told you $5,000

Jeff
Jeff

What annual fee will you be charged? Do they waive it the first year? Or did they charge you a new one and refund the fee you paid for your Premier? Also did you call Chase or Southwest? I assume Chase but Kevin said Southwest.

Chris
Chris

Didn’t ask about the annual fee
Wasn’t waived the first year
No activity on my account yet
Chase

Kevin Kwan
Kevin Kwan

Hi Jeff,

Regarding annual fee. They will pro rate your original annual fee back (within the next 2-3 business days).

The new annual fee will be charged within the next 4-5 billing periods.

Kevin Kwan
Kevin Kwan

I did the same. I moved it from my CSR to reach 5,000. But they said I don’t qualify since I didn’t receive the email but I am welcome to upgrade without the 5k bonus points…She suggested I wait until the mailer comes…

MarcoPolo
MarcoPolo

This one is a keeper.
Thanks DoC

escot
escot

Curious re. your reasoning. I’ve never before kept any SW card more than the first year…. and so far, despite doc’s good efforts, I’m seeing far too much uncertainty, vague assumptions and the like…. Not quite impressed as yet, even though I could use those 4 boarding upgrade positions soon. (though only four per year? — will go through that first two days)

In any case, still getting this: “We are sorry. We are unable to process your request at this time.”

this so far has an Iberia/IHG Manila feel to it…. all hype, inadequate detail, chaos looming…

Laura
Laura

I know I’m late to the party but I just heard about this upgrade offer today. I called Chase (the customer service number on the back of my card) and asked about the new card and would I be eligible for the 5000 mile upgrade even though I had not received a targeted offer. She assured me that yes, I was eligible and signed me up right on the spot. You get the 5000 miles after you make any purchase using the new card by September 30th, you also get the 4 upgrade passes right away and they prorate your annual fee from your anniversary date and refund the rest of it to you and charge you for the $149. You keep your same anniversary date and so you should still receive your anniversary bonus miles at the same time you always did. She could not tell me whether me doing this upgrade, will now reset the 2 year stipulation. Also the $75 travel bonus is after you have held the card for one year. Not sure if that will happen on my anniversary date (which is sooner/February) or a year from now (the date I signed up). There was definitely some confusion and I might be sorry that I didn’t cancel and just start over but too late now : ) Hope this helps!

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