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00100100
00100100

DP for closing:
No luck with SM or calling all of my ‘local’ branches to close the account over the phone. They all said business accounts can only be closed in branch or by mailing a notarized letter.

In the end, I happened to have a trip planned to a BB&T friendly state and closed in-branch there.

Unfortunately I was charged $12 for dipping below the minimum on the days it took to put money back in after originally transferring out the full balance in order to close over the phone, but was denied.. They were sympathetic in branch but unable to waive this fee “because it is a business account.” They also had to call a different team to analyze the account before closing. Seems they have some different rules and restrictions in general for business accounts.

Everything else about this bonus was pretty smooth, but closing the account certainly involves some hassle.

TWoK
TWoK

Located in IN, opened account, received bonus, unable to close a account except by going to branch, except there are only two branches in IN and both are located about 5 hours from where I live. On top of that I’m not even in the country at the moment.

TWoK
TWoK

Finally called the nearest branch, was very polite and explained what I needed to have happened. The branch manager said since I already had a zero balance they’d close the account over the phone, but normally require a notarized letter.

CreditGuy1234
CreditGuy1234

Anyone have any luck closing this account? I tried secure messages, first response was to go in branch. I replied that the nearest branch was over 100 miles away. So they said send notarized letter, with SSN, account #, to a branch in Cincinnati to request closing. I have had no luck calling the customer service # listed on the site. Can’t get past the automated menu to speak to a live person.

Lily
Lily

I have a few more days to zero out my account and then plan to online chat or secured message them to close. Will update next week if i get lucky or not.

Lily
Lily

Update: after 5 calls and 3 emails (first 3 calls went nowhere other then told me to go to the branch and they never responded to my emails), a week of waiting for their primised call back, finally yesterday a supervisor took care of it. Fyi, i zeroed out the account before requested for closing.

00100100
00100100

Was this a supervisor at specific branch that you were calling/emailing with?

Each branch Ive called so far says they can only close accounts in branch or by mailing a notarized letter.

Lily
Lily

To be honest, i really don’t know. The number i called was just their bank customer service, but i was transferred several times before i asked for supervisor. I was just very frustrated and really upset by that time and told them i was ready to file a complaint if they continue to be nonresponsive.

Tom
Tom

I sent an SM and after 5 days they responded and said they can’t close a biz account online, that I need to go to a branch. I called my nearest branch (50 miles away) and they closed the account over the phone.

Blue
Blue

Opened online with no mailer 2/27. Bonus paid ~6/30.

yanny
yanny

DP not targeted:
applied 1/25/18
received bonus 5/7/18

stickystax
stickystax

bonus posted 97 days after opening

zalmy

Opened early February, bonus posted May7. Nice!

Andrew K
Andrew K

DP: Not targeted

1/31: Opened with $250
3/29: Added add’l $1250
5/7: $300 Bonus

Nab
Nab

DP: Bonus posted mid-May 2018. Took a little over 3 months, as expected.

CreditGuy1234
CreditGuy1234

Opened 26 Jan 2018, as a Sole Prop using SSN. Did 1 $1500 deposit to avoid fees. Bonus posted 7 May 2018. Not targeted, just saw the offer on this site

Thanks DoC

TWoK
TWoK

Account opened 01/29/2018, bonus received 05/09/2018. Opened with SSN, not EIN and was not targeted.