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00100100 (@guest_644183)
September 18, 2018 15:48

DP for closing:
No luck with SM or calling all of my ‘local’ branches to close the account over the phone. They all said business accounts can only be closed in branch or by mailing a notarized letter.

In the end, I happened to have a trip planned to a BB&T friendly state and closed in-branch there.

Unfortunately I was charged $12 for dipping below the minimum on the days it took to put money back in after originally transferring out the full balance in order to close over the phone, but was denied.. They were sympathetic in branch but unable to waive this fee “because it is a business account.” They also had to call a different team to analyze the account before closing. Seems they have some different rules and restrictions in general for business accounts.

Everything else about this bonus was pretty smooth, but closing the account certainly involves some hassle.

TWoK (@guest_632541)
August 22, 2018 19:20

Located in IN, opened account, received bonus, unable to close a account except by going to branch, except there are only two branches in IN and both are located about 5 hours from where I live. On top of that I’m not even in the country at the moment.

TWoK (@guest_655126)
October 10, 2018 08:06

Finally called the nearest branch, was very polite and explained what I needed to have happened. The branch manager said since I already had a zero balance they’d close the account over the phone, but normally require a notarized letter.

CreditGuy1234 (@guest_624457)
July 31, 2018 12:55

Anyone have any luck closing this account? I tried secure messages, first response was to go in branch. I replied that the nearest branch was over 100 miles away. So they said send notarized letter, with SSN, account #, to a branch in Cincinnati to request closing. I have had no luck calling the customer service # listed on the site. Can’t get past the automated menu to speak to a live person.

Lily (@guest_625619)
August 2, 2018 07:37

I have a few more days to zero out my account and then plan to online chat or secured message them to close. Will update next week if i get lucky or not.

Lily (@guest_628582)
August 11, 2018 08:41

Update: after 5 calls and 3 emails (first 3 calls went nowhere other then told me to go to the branch and they never responded to my emails), a week of waiting for their primised call back, finally yesterday a supervisor took care of it. Fyi, i zeroed out the account before requested for closing.

00100100 (@guest_628940)
August 13, 2018 13:03

Was this a supervisor at specific branch that you were calling/emailing with?

Each branch Ive called so far says they can only close accounts in branch or by mailing a notarized letter.

Lily (@guest_629126)
August 14, 2018 05:32

To be honest, i really don’t know. The number i called was just their bank customer service, but i was transferred several times before i asked for supervisor. I was just very frustrated and really upset by that time and told them i was ready to file a complaint if they continue to be nonresponsive.

Tom (@guest_628403)
August 10, 2018 08:24

I sent an SM and after 5 days they responded and said they can’t close a biz account online, that I need to go to a branch. I called my nearest branch (50 miles away) and they closed the account over the phone.

Blue (@guest_611046)
July 1, 2018 10:24

Opened online with no mailer 2/27. Bonus paid ~6/30.

yanny (@guest_599502)
May 26, 2018 11:54

DP not targeted:
applied 1/25/18
received bonus 5/7/18

stickystax (@guest_596460)
May 17, 2018 23:21

bonus posted 97 days after opening

zalmy (@guest_597808)
May 22, 2018 13:33

Opened early February, bonus posted May7. Nice!

Andrew K
Andrew K (@guest_595328)
May 16, 2018 08:51

DP: Not targeted

1/31: Opened with $250
3/29: Added add’l $1250
5/7: $300 Bonus

Nab (@guest_594958)
May 15, 2018 14:27

DP: Bonus posted mid-May 2018. Took a little over 3 months, as expected.

CreditGuy1234 (@guest_592809)
May 10, 2018 13:24

Opened 26 Jan 2018, as a Sole Prop using SSN. Did 1 $1500 deposit to avoid fees. Bonus posted 7 May 2018. Not targeted, just saw the offer on this site

Thanks DoC

TWoK (@guest_592477)
May 9, 2018 18:12

Account opened 01/29/2018, bonus received 05/09/2018. Opened with SSN, not EIN and was not targeted.