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spaniel53
spaniel53 (@guest_1395008)
June 14, 2022 01:21

DP:

3/9: Opened, funded with $100
3/15: ACH tfr in $5,000
4/??: Received mailer for $700 Merchant Services bonus
4/29: Signed up for a Merchant Services account (digital payment only, no physical device)
5/13: Accepted payment from P2
6/13: Both $300 checking bonus and $700 merchant services account bonuses posted in the afternoon (bonuses were not there before about 11:00AM MST)

prpilot17
prpilot17 (@guest_1330164)
February 11, 2022 08:57

I opened and completed all requirements in September. The bonus never posted. I emailed for customer service and they said to call business solutions. Business solutions spent half an hour on the phone and said I needed to call the branch that I opened the account in in Minnesota (I opened it online and live in Texas). So I called the Minnesota branch, the agent was super friendly and they looked into it and put in a request to credit the account on Feb 8th. The $750 posted today!

FlyingBoat
FlyingBoat (@guest_1300794)
December 16, 2021 11:07

I see I was charged a $52.49 Merchant Service fee on 12/1.

Anyone know what this is about?

Account was set up in November.
11/19 did a $5 merchant sale.
No bonus posted as of yet. Wonder if it will ever go through because rep was really confused about how to add it, said it needed to be added later, that a merchant person would contact me later, who never did, and needed to reach out again to get the merchant thing going, which may have been too late.

Was not expecting this fee though!

I think they did send me a card swipe reader, which I don’t need. I wonder if that is what the fee could be for?

Sara
Sara (@guest_1300914)
December 16, 2021 13:44

There is $5 monthly fee for having the card reader. There is also a service fee on each transaction processed. $52.49 does not sound accurate at all. If you had a $5 transaction, it would be a minimal processing fee. I would definitely call regarding the fee charged and to find out why the bonus is not posting. I’m ready to file a CFPB complaint because this is ridiculous. They don’t seem very helpful either. Did you apply online?

FlyingBoat
FlyingBoat (@guest_1300921)
December 16, 2021 13:52

Online didn’t work as I recall. I set up an appointment, which ended up being virtual, and that agent messed it up a bit.

FlyingBoat
FlyingBoat (@guest_1310518)
January 6, 2022 19:11

The agent said he had to do a conf call with the merchant services to set this up. On the call he said instead the merchant service person would get back to me. Which he never did. I contacted them again and then started receiving emails to sign up for Talech etc.

On phone with them now. They say this is the charge for Telech and the Mobi device.

They say I didn’t receive the bonus because the rep set up a Silver instead of a Gold business account.

I guess sales rep is supposed to get back to me.

Sara
Sara (@guest_1299941)
December 15, 2021 08:57

The bonus has not posted yet. Anyone have stats on the December bonus? Any help would be appreciated.

Sara
Sara (@guest_1297133)
December 9, 2021 14:03

Anyone have the bonus post for December yet?

Jake
Jake (@guest_1295617)
December 6, 2021 22:35

Denied the bonus, was told I had opened a biz account in the last 12 months. Went to check, it was an app that showed up with an error on my side. Apparently it opened, was never funded and closed. Guessing I’m SOL?

Sara
Sara (@guest_1286070)
November 19, 2021 12:39

I see some people are starting to receive the bonus. I completed the merchant service transaction on November 2nd, so my guess is that bonus will post in December. Does that sound accurate? Also, I just want to clarify that the only thing is to open the account and settle a payment with the processor. Am I missing something? Seems to easy.

nycdpj
nycdpj (@guest_1284240)
November 16, 2021 12:07

Received bonus.
9/23 – applied online, funded with $200 through a CC, approved
10/6 – settled first (and only) transaction
11/15 – bonus posted

HotForChurning
HotForChurning (@guest_1284297)
November 16, 2021 13:20

i have not received mine yet, had to email….
9/21 – applied online, funded $100
9/27 – settled first and only transaction
…hoping i get it manually credited soon, went beyond the 45 days the terms stated

HotForChurning
HotForChurning (@guest_1285412)
November 18, 2021 11:04

Got the following response and bonus posted today as well

“I’ve reviewed with my analytics partner and we’ve submitted the request to pay out the promotion. The customer should receive the bonus with in the next week.”

I supplied all the emails I received when the account, talech, and Elavon approvals were received on 9/22.

Jake
Jake (@guest_1291217)
November 29, 2021 11:32

Same timeline for me, I called US bank and they never got back to me. Still haven’t received bonus. What e-mail did you use? And do you plan to close the merchant services asap?

HotForChurning
HotForChurning (@guest_1291846)
November 30, 2021 09:33

I closed merchant service they day after and i downgraded to silver business the day after that. I used the email us button in the contact us section for them to review for the bonus. it took me attaching my original emails that i received to get them to credit it.

FlyingBoat
FlyingBoat (@guest_1271147)
October 22, 2021 13:59

I did the online application and received the message that I need to call in to do this. I call in, they set up a virtual appointment. On the virtual appointment the rep says this can only be set up online and cannot be done via virtual appointment, gives me the same we address, etc. We share screens and he sees how it just takes me to the message to call in. LOL. He is investigating further.

FlyingBoat
FlyingBoat (@guest_1271189)
October 22, 2021 15:01

Edit: Rep got back to me and said they will set it up via virtual and they will apply the code afterwards.

Sexy_kitten7
Sexy_kitten7 (@guest_1267043)
October 14, 2021 16:24

Online errored out for me too. Was anyone able to open with virtual appointment online? The CSR I spoke to said I could do that or in person. But then the branch manager said he thought it was in person only. TIA!