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Paula
Paula (@guest_304977)
October 9, 2016 16:55

Just had the same issue with another bonus. Gave them the code, got confirmation over the phone and via the web, now they refuse to honor the terms. Oddly enough, they gave me $12 as a bonus rather than the $500. I made about 5x the required deposit to receive the $500 bonus, yet they’re argument is that my deposit was too low to earn the top bonus (which of course makes no sense, as their offer explicitly states the minimum deposit required to receive the $500).

They also tried to force me to buy checks when I refused (I clearly said no, they sent me five checkbooks anyways, and then charged my new account without permission. Ended up getting the checks for free after complaining in person at the store and being asked, “Well, how are you going to pay your house cleaner if you don’t have checks?”) Also had one Citibank representative say to my husband following this check debacle: “I don’t know how they do things in YOUR country, but here in the U.S…” because my husband has an accent.

Prejudice and liars.

quasimodo
quasimodo (@guest_284495)
August 16, 2016 16:59

Hahahah….Citi is a business and needs to turn a profit….have we already forgotten about the bank bailouts. It’s all just a pyramid scheme. Got my bonus from last year, didn’t partake again.
Bailout fine…but when execs walk away with tens of millions (hundreds?)…that’s just not fair…but hey, that is the American way for some.

I”d have given back all the points I acquired from this game..and never played….if the banks that truly failed, were allowed to fail. Goodbye Citi, Merrill, Morgan, Goldman, whatever….but, can’t change the past….

Eddie
Eddie (@guest_283322)
August 12, 2016 01:59

I signed up in January…been getting run around for months, was confirmed twice by SM. Filed CFPB and was denied once again.

Rob
Rob (@guest_277064)
July 19, 2016 09:02

Have recently been dealing with this back and forth over SM for several weeks now. First I was told I had met the eligibility requirements and would be receiving the promotion. Then 90 days came and went and I was told there was an additional unknown amount of time because the department was busy reviewing the promotions. A couple weeks passed and I followed up again and had been told the TYP had been credited to my account several days prior. Fast forward to several days later and the points are still not there. I have screenshots of all messages containing case numbers and confirmation that the points were actually credited to my account. Time for CFPB

Lawrence
Lawrence (@guest_273054)
July 5, 2016 15:15

Wasn’t targeted but received confirmation via sm on two different occasions around three months ago that I would get the bonus (no conditional language). Citi denied me via sm when I asked about the points not posting by the end of the 90 day period. Filed the cfpb complaint straight away, received a call from Citi a few days later, and the miles a couple days after that.

Tim
Tim (@guest_272458)
July 2, 2016 21:44

Good lord it was an annoying past ~2 months but my wife and I finally received our 50k AA miles from Citi. I never filed a complaint with the CFPB but I did exchange many messages with Citi via secure online messaging and online live chat.

Hopefully others have the same good fortune and everyone gets their miles.

FWIW, I totally predicted (to my wife) that Citi would wait until 7/1/16 to credit our miles in order to hit us with another monthly fee. Citi claims that “it may take up to 60 days for the miles to show up in your AA account once credited” but I don’t believe that one bit. I think they were nickel and diming me the whole way.

Anyways, considering the 10k account funding and the 50k miles… we got our money’s worth!

F.I.N.A.L.L.Y.!.!.!

GoodMXguy
GoodMXguy (@guest_271328)
June 28, 2016 17:18

My partner didn’t want to deal with Citi BS and decided to close the citi gold account. Is it possible to file a CFPB regardless?

Adam
Adam (@guest_272431)
July 2, 2016 16:31

If you met the requirements, why not? Show as much documentation as possible, ideally an SM from them confirming you met the requirements.

ML81
ML81 (@guest_271253)
June 28, 2016 14:00

After filing a complaint with CFPB, I received notice that I will be receiving the 50k AA miles within 60 days. I actually downgraded my Citigold account to Basic Checking several weeks before I filed the complaint since I received initial denial from Citi stating that had not been targeted. So, it appears that downgrading as soon as the requirements are met will not preclude you from
getting the miles later.

Go CFPB!
Go CFPB! (@guest_269817)
June 22, 2016 17:35

Alrighty I’m now 3/3 in getting it honored after filing CFPB complaints. The first 2 accounts I chatted, and “led” the rep to confirm the offer and then I printed the chat to PDF. The 3rd account I didn’t get a real confirmation via chat so my CFPB complaint was denied. I proceeded to chat a couple more times until I got a “yes you should get your points” via chat. I then filed another CFPB complaint and got the points!!!

Sheetal
Sheetal (@guest_265547)
June 6, 2016 18:13

Filed CFPB complaint. Received this response today- see below. Have asked for points to post ASAP and not in 60 days to avoid a dispute of this resolution and request for additional relief measures. I was targeted by mail, so they really are indiscriminately denying everyone.

Citibank said:
Explanation of closure
We are in receipt of your correspondence sent on your behalf from the Consumer Financial Protection Bureau (CFPB). Your inquiry was forwarded to Citibank’s Executive Response Unit, of which I am a member of the staff, and I appreciate your patience while awaiting my reply.

Mr. Xxxxx, please accept my sincere apology for the inconvenience you described. Our goal is to ensure that all of our clients are provided with the highest level of service and we regret that you had cause for dissatisfaction under any circumstance. I assure you that our marketing strategies are certainly not intended to mislead you. Citibank, like other banks, periodically offers promotional bonuses to deposit account applicants to attract new clients. In order to conduct our promotions in a manner consistent with sound business, we may customize offers by direct mail campaign initiatives to select individuals; in addition to the requirement of the standard terms and conditions that Citibank discloses for its promotions.

In our review we found that the offer in question, promotional code 42ERCWNQU6, was not directed to you. However, Citibank fully respects any obligations made to you. Therefore, we are honoring your request and the 50,000 AAdvantage miles will be applied to your American Airlines AAdvantage account within 60 days. We trust that this brings this matter to an amicable resolution.

Thank you for allowing us the opportunity to respond to your concerns.
Relief
The client will be credited 50,000 American Airlines (AA) miles within 60 days.

Amount of Relief:

50,000 AA miles

Raman
Raman (@guest_265755)
June 7, 2016 14:09

Thanks Sheetal,

I have been in the same boat for the last 6 months struggling to get my 50k american miles.

I just raised the complaint on CFPB yesterday. How many days it took for you to receive the reply after raising the complaint.

Regards,
Raman.

Sheetal
Sheetal (@guest_265821)
June 7, 2016 18:20

Filed May 23. Received response June 6. On May 24, I received a message from Citibank that they had heard from CFPB and would respond “no later than June 6”. Today I received a message from Citibank stating that they could not do it faster than 60 days as they had “so many that they were dealing with”.

I logged into CFPB and disputed the resolution saying that I was not satisfied with the resolution due to the amount of time it would take to receive the miles that should have been awarded three months ago. I also formally claimed that I doubted the intentions of Citibank due to this maneuver.

Good luck. I hope you get your points/miles. Keep us updated as these data points help all of us.

Raman
Raman (@guest_268502)
June 17, 2016 19:10

Received the following response from CFPB:

Thanks a lot Sheetal

Case number: 160603-000504

Back
STATUS

Company responded
Citibank N.A. said:
Explanation of closure
We are in receipt of your correspondence sent on your behalf from the Consumer Financial Protection Bureau (CFPB). Your inquiry has been referred to me for my review and response.

Mr. Vinocha, please accept my sincere apology for the inconvenience you described. Our goal is to ensure that all of our clients are provided with the highest level of service and we regret that you had cause for dissatisfaction under any circumstance. I assure you that our marketing strategies are certainly not intended to mislead you. Citibank, like other banks, periodically offers promotional bonuses to deposit account applicants to attract new clients. In order to conduct our promotions in a manner consistent with sound business, we may customize offers by direct mail campaign initiatives to select individuals; in addition to the requirement of the standard terms and conditions that Citibank discloses for its promotions.

In our review we found that the offer in question, promotional code 42ERCWNQU6, was not directed to you. However, Citibank fully respects any obligations made to you through our Citibank Customer Service Agent. Therefore, we are honoring your request and the 50,000 AAdvantage miles will be applied to your American Airlines AAdvantage account within 60 days.

Thank you for allowing us the opportunity to respond to your concerns
Relief
The client will be credited 50,000 AAdvantage within 60 days.